Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Customer Rating
4
A decent phone in a stagnant market
on November 23, 2023
Posted by: MikeDuy
[This review was collected as part of a promotion.] Love the hardware, light, quick. One thing I would want an improvement on is AI and better integration with Google Assistant (like Assistant with Bard) then I think this would really be a 5/5 star experience. Until then like MKBHD said, Samsung Hardware + Google Software, and minimalistic UI. Quite a Frankenstein of a phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
My worst experience with Samsung
on November 24, 2023
Posted by: Colombia
[This review was collected as part of a promotion.] I was never able to transfer all my apps or my information, contacts are deleted all the time, it has horrible sound settings, it never has a good internet, is always slow, it heats up, it has very bad connectivity, the worst thing that has happened to me with Samsung
Value
2
Response from Samsung USBy Social Commerce, November 27, 2023
Howdy Colombia,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices that would extend additional coverage protection to your devices? This service would extend your peace of mind in regard to those unexpected events that happen in life like breaking your screen, spilling liquids on your device, accidentally leaving it behind at the coffee shop, and even someone stealing it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide to help keep your devices at their normal operating temperature. For your convenience, I have included a link below containing an article titled, "Keep your Galaxy device at its normal operating temperature" for some great tips on keeping your device in tip top shape. Smart Switch is a convenient app that lets you quickly transfer files from your old phone to a new Galaxy phone. But what kinds of files are compatible? If you're wondering, we have all the information you need about what kind of content you can transfer with Smart Switch. You can transfer many different types of files using Smart Switch. However, some can only be transferred between two Galaxy phones. Data from synced accounts cannot be transferred with Smart Switch but will appear on the new device once you've logged in to the account. Check out the articles titled, "Content that can be transferred with Smart Switch" and "Transfer content with Samsung Smart Switch" for more helpful information regarding the topic. I have linked them below for your easy access and convenience. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. When you have the time, take a look at the articles I have included below titled, "Samsung phone has poor signal and cannot use data or make calls" and "Issues with mobile network connection on Samsung phone or tablet." These articles a plethora of helpful information to help you resolve what you have been experiencing with your device's connectivity to its mobile network. Please feel free to reach out to Samsung Support if you would like further assistance or if you would like to troubleshoot your device settings. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/answer/ANS00047089/
https://www.samsung.com/us/support/answer/ANS00062998/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we offer Samsung Care+ that can be added to eligible devices that would extend additional coverage protection to your devices? This service would extend your peace of mind in regard to those unexpected events that happen in life like breaking your screen, spilling liquids on your device, accidentally leaving it behind at the coffee shop, and even someone stealing it. Samsung has over 700 authorized repair locations available nationwide to you for easy access. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Use this guide to help keep your devices at their normal operating temperature. For your convenience, I have included a link below containing an article titled, "Keep your Galaxy device at its normal operating temperature" for some great tips on keeping your device in tip top shape. Smart Switch is a convenient app that lets you quickly transfer files from your old phone to a new Galaxy phone. But what kinds of files are compatible? If you're wondering, we have all the information you need about what kind of content you can transfer with Smart Switch. You can transfer many different types of files using Smart Switch. However, some can only be transferred between two Galaxy phones. Data from synced accounts cannot be transferred with Smart Switch but will appear on the new device once you've logged in to the account. Check out the articles titled, "Content that can be transferred with Smart Switch" and "Transfer content with Samsung Smart Switch" for more helpful information regarding the topic. I have linked them below for your easy access and convenience. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. When you have the time, take a look at the articles I have included below titled, "Samsung phone has poor signal and cannot use data or make calls" and "Issues with mobile network connection on Samsung phone or tablet." These articles a plethora of helpful information to help you resolve what you have been experiencing with your device's connectivity to its mobile network. Please feel free to reach out to Samsung Support if you would like further assistance or if you would like to troubleshoot your device settings. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/answer/ANS00047089/
https://www.samsung.com/us/support/answer/ANS00062998/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
4
I love the wireless charging
on November 24, 2023
Posted by: MommyOf4Boys
[This review was collected as part of a promotion.] So far it is great and fast. My only issue is it didn't seem to want to charge wirelessly with the case on but I am getting a different case.
Otherwise the gaming quality and picture quality is great.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Phone
on November 24, 2023
Posted by: Emerald
[This review was collected as part of a promotion.] I have always had the Galaxy S phones and I love everything about the S23. I like being able to customize the look of my phone using the theme store. The wide lense camera works wonders to capture as much as possible in photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great in Value
on November 25, 2023
Posted by: TheFlatTenorSax
[This review was collected as part of a promotion.] Great device and a great upgrade from my previous S10e, battery life lasts me the entire day with medium-heavy use. Cameras are great, especially using 10x zoom to take photos of nature far away. Would definitely recommend
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing battery life great amount of storage
on November 25, 2023
Posted by: Bunnyandrabbit
[This review was collected as part of a promotion.] I've never had a newer phone like the s23 and I've got to say that I'm extremely pleased with the upgrade from the lower tiered phones Samsung has group done great with this phone and I am extremely excited to get the s24 when it comes out
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best camera
on November 26, 2023
Posted by: Celle1
[This review was collected as part of a promotion.] Absolutely love my new phone. I tend to use it more than any other device. It's super fast and takes amazing pictures, even at night and low light areas. I recently went on a trip to Rome and am so happy I could capture my memories with amazing photos. They are so good, everyone thinks they are edited.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Has a good camara
on November 26, 2023
Posted by: Tkountretto
[This review was collected as part of a promotion.] I love photography and this phone takes better pictures than I expected. I'm pleased.
Value
4
Written by a customer while visiting Samsung US