Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Customer Rating
3
Bring back the S10!
on November 13, 2023
Posted by: ForeverS10
[This review was collected as part of a promotion.] The phone seems fine for most things.
The placment of the back camera is terrible! It is always covered in finger prints, needing to be cleaned every single time I want to take a picture or video it is literally placed where I hold my phone (vertical or horizontal).
The camera is almost useless. You can't take a photo or the scan feature without it automatically blurring the edges of anything up close. I take pictures of documents (scan them) all the time and without fail, the edges are blurry and many times unlegible. No matter how clean the camera lens is, no matter the settings chosen, no matter the distance (near or far) from the subject, or whether or not a tripod is used, the image always has at least one blurred area. This is also detrimental to my ability to use this phone to take photographs of my art close up or my paintings at a distance. I can't make prints off of a blurry photo! There is no solution online. It would be cool if could be turned off.
Also, the Bixby button is too far down on the side of the phone. My car mount for driving clamps down on the sides of the phone right on top of the Bixby button. This is the same phone mount I have had for years and used with other galaxy S phones without trouble. This phone has been a nightmare! I've had the original Galaxy S, Galaxy S III, Galaxy S5, Galaxy S7, Galaxy S8, and the Galaxy S10, and this Galaxy S23. This S23 is the only phone I have ever regretted and hate. The S10 was the best ever. Go back to the 10
The placment of the back camera is terrible! It is always covered in finger prints, needing to be cleaned every single time I want to take a picture or video it is literally placed where I hold my phone (vertical or horizontal).
The camera is almost useless. You can't take a photo or the scan feature without it automatically blurring the edges of anything up close. I take pictures of documents (scan them) all the time and without fail, the edges are blurry and many times unlegible. No matter how clean the camera lens is, no matter the settings chosen, no matter the distance (near or far) from the subject, or whether or not a tripod is used, the image always has at least one blurred area. This is also detrimental to my ability to use this phone to take photographs of my art close up or my paintings at a distance. I can't make prints off of a blurry photo! There is no solution online. It would be cool if could be turned off.
Also, the Bixby button is too far down on the side of the phone. My car mount for driving clamps down on the sides of the phone right on top of the Bixby button. This is the same phone mount I have had for years and used with other galaxy S phones without trouble. This phone has been a nightmare! I've had the original Galaxy S, Galaxy S III, Galaxy S5, Galaxy S7, Galaxy S8, and the Galaxy S10, and this Galaxy S23. This S23 is the only phone I have ever regretted and hate. The S10 was the best ever. Go back to the 10
Value
3
Response from Samsung USBy Social Commerce, November 21, 2023
Howdy ForeverS10,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check for the most recent software and confirm no apps are interfering with the camera. Take a look at the article titled, "Galaxy phone or tablet photos and videos are blurry or dark" for some quick troubleshooting steps that you can take that may help resolve what you have been experiencing with your camera, linked below. For your convenience, I have also included the link to the cases that are compatibility for your device that may be better suited for your lifestyle in regard to protecting your camera from those pesky fingerprints. Check them out when you can and perhaps, you'll find a new case that will better fit your lifestyle while protecting your camera. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/mobile/mobile-accessories/phones/?smartphone_compatibility=Galaxy+S23&category_names=Phones&accessories_type=Cases+%26+Covers
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. We'll also check for the most recent software and confirm no apps are interfering with the camera. Take a look at the article titled, "Galaxy phone or tablet photos and videos are blurry or dark" for some quick troubleshooting steps that you can take that may help resolve what you have been experiencing with your camera, linked below. For your convenience, I have also included the link to the cases that are compatibility for your device that may be better suited for your lifestyle in regard to protecting your camera from those pesky fingerprints. Check them out when you can and perhaps, you'll find a new case that will better fit your lifestyle while protecting your camera. Let us know if you would like any further assistance by contacting Samsung Support. Thank you for being a devoted Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
https://www.samsung.com/us/mobile/mobile-accessories/phones/?smartphone_compatibility=Galaxy+S23&category_names=Phones&accessories_type=Cases+%26+Covers
Written by a customer while visiting Samsung US
Customer Rating
4
S23 review
on November 13, 2023
Posted by: Getrichgetlit420
[This review was collected as part of a promotion.] I live the camera as well as streaming but it has some major gliches be losing service for no reason or cutting off randomly and going on do not disturb
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product works great
on November 13, 2023
Posted by: Luis0831
[This review was collected as part of a promotion.] Gaming school and photography and professional projects
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Camera details
on November 13, 2023
Posted by: JennyPenny
[This review was collected as part of a promotion.] The camera and the new features it has is the best I've ever seen. I catches my live motion picture with such brilliance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Unbelievably impressed
on November 13, 2023
Posted by: Kimpossible
[This review was collected as part of a promotion.] I have the S23 Ultra and Samsung has stepped up their game. I have always preferred Samsung phones but I am extremely impressed by the crystal clear pictures it takes, the speed at which the phone performs, the crisp clear audio while on the phone and listening to music whether on speaker or with my Samsung buds. Really love all the fun and useful features and apps it has. You once again have impressed another loyal Samsung customer!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great foe taking pictures
on November 13, 2023
Posted by: Marineborii
[This review was collected as part of a promotion.] The Samsung Galaxy S23 captures the checkered flag with its stunning display, boasting vibrant colors and crisp resolution that bring every detail to life. The camera system, equipped with advanced imaging technology, delivers race-day moments with cinematic precision, making your photos and videos stand out in the winner's circle. The sleek design not only enhances aerodynamics but also provides a comfortable grip, ensuring you have a firm hold on the fast-paced action. This flagship smartphone is a true champion in both performance and aesthetics.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S23 is awesome
on November 13, 2023
Posted by: Ask4shaun
[This review was collected as part of a promotion.] My S23 has all the features I need on a daily basis to complete personal and professional task and projects. I'm very satisfied with my purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable, Sturdy, Responsive
on November 13, 2023
Posted by: mdwqnf
[This review was collected as part of a promotion.] One of the better flagship S series devices I've owned.
Value
5
Written by a customer while visiting Samsung US