Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Customer Rating
4
Features to add on S23
on March 7, 2023
Posted by: Peteusa
[This review was collected as part of a promotion.] 1- Top bar text size needs to be bigger or adjustable. This is where we are looking all the time for time, battery state, connection stats, and what kind of alerts we are receiving.
2- swipe up to get to home screen needs to be shorter. Often, I need to swipe few times bc I didn't make a long enough swipe up movement.
3- integrate selective app dark mode for apps that have no native dark mode.
2- swipe up to get to home screen needs to be shorter. Often, I need to swipe few times bc I didn't make a long enough swipe up movement.
3- integrate selective app dark mode for apps that have no native dark mode.
Written by a customer while visiting Samsung US
Customer Rating
2
Upgrade? Stagnant? or Downgrade?
on March 27, 2023
Posted by: KCMurphy
Expertise:Intermediate
Coming from a S10 with 128GB + SD capabilities with a battery that started out with going to bed with 50% battery on Day 1. To S23, 4 years of *upgrades* and my battery barely makes it through a day, would need to charge it if I was doing anything extra like a night out or streaming or something. This is with a day 1 battery, not like 1-2 year old battery. I already had to upgrade my storage (which does not come pre-upgraded like when they realized 16GB wasn't big enough for phones and bigger options became standard). Battery & Storage are 2 of the biggest things used in phones and to have such major downgrades in both departments is absurd.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Debra, Social & Commerce, March 30, 2023
Good day KCMurphy, thank you for finding the readily available time out of your lively day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. When you have some free time, please check out the articles I have linked below to help you optimize your phone's battery life. Although expandable storage options are not present for the S23 Series, you have 2 internal storage options available: 256GB and 512GB. Please keep in mind that you have cloud based storage options as well. Samsung Cloud, Google Drive, and Microsoft OneDrive are great choices to fill your need for storage. If you have any additional feedback to share with us, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/Warranty-Info smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Written by a customer while visiting Samsung US
Customer Rating
2
This is basic and low storage.
on May 1, 2023
Posted by: EPspring
[This review was collected as part of a promotion.] I dont have any social media so I only play simple games like roblox and blocks
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 3, 2023
Hi there EPspring, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy S23. If you are finding the storage capacity inadequate for your needs, we recommend looking in to a digital storage option to expand the storage of your device. If you need assistance or have questions, we have provided a link to the Samsung Support Team who would be more than happy to assist you. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Not a good product
on May 1, 2023
Posted by: Alex14
[This review was collected as part of a promotion.] I would recommend choosing a different option. I am someone who prefers smaller convenient sized phones and this one is just too big to have that, and was the smallest option when I needed to upgrade my previous one. From the day I got it I had issues of losing data on the initial transfer. The fingerprint scanner part works 1 out of 10 times and I am constantly waiting for it to allow me to sign in. It randomly disconnects from bluetooth and worst of all it will randomly not let me make phonecalls unless I restart it (which is something I regularly do already). I know this is not carrier related due to others working and being able to make the calls after restarting. On the bright side it does make watching things enjoyable and the camera is pretty good.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 4, 2023
Hi there Alex14, we appreciate your feedback on your Samsung Galaxy S23. We are happy to hear you are enjoying the display and camera of your new device. With regard to the fingerprint scanner and bluetooth functionality, we have attached a link to the Samsung Support Team who can offer troubleshooting options review warranty claim options with you if necessary. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Samsung 23
on May 17, 2023
Posted by: Queenie
[This review was collected as part of a promotion.] A fan of the galaxy series, but the S23 not enough memory.
Cons: not enough memory storage, have to pay for more cant just put a memory card in.
Home internet connection always a problem connecting.
Pro: Great camera
Hold battery longer
Love the encrypted text u have to change that in your settings.
Cons: not enough memory storage, have to pay for more cant just put a memory card in.
Home internet connection always a problem connecting.
Pro: Great camera
Hold battery longer
Love the encrypted text u have to change that in your settings.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 17, 2023
Hello Queenie, we appreciate you reaching out to us with your feedback on your Samsung Galaxy S23. We are happy to hear you are enjoying the camera of your device and the battery life getting you through the day with no issue. We have provided a link to an article to help you troubleshoot the Wi-Fi connection of your device. We have also provided a link to the Samsung Support Team if you need further assistance in troubleshooting your device or have any further questions. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshooting/TSG01001559/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Photos, yes!
on May 31, 2023
Posted by: Newtosamsung
[This review was collected as part of a promotion.] The camera is excellent, picking up hues and dark colors with nuance. Voice to text is passable.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 2, 2023
Hello NewToSamsung, we appreciate you sharing your thoughts in your Samsung Galaxy S23. We are thrilled to hear you are loving the amazing camera of your new device. We have provided a link for your convenience about the voice to text feature you mentioned and ways you may be able to have it better suit your needs. We appreciate you being a Samsung customer, and have also included a link to the Samsung Support Team if you have questions or would like further assistance with your device. -Elizabeth
Reset Bixby on your Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Reset Bixby on your Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This is a great product to use. It is lightweight
on August 22, 2023
Posted by: THALIA
[This review was collected as part of a promotion.] I mainly use my phone for school and work. It is lightweight and very practical. It does overheat quickly. I figured that the phone also needs multiple breaks to function properly. After a plane ride, you must restart the S23 multiple times before you can make a call and hear properly. It turns the voice of the person on the other end of the line into high pitched noise. Aside from the overheating and issues after plane rides. The phone has been great.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 25, 2023
Howdy Thalia,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Feel free to check out the article titled, "Keep your Galaxy device at its normal operating temperature" for tips on how to help your Galaxy S23 at its normal operating temperature. I have linked it below for your convenience. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 has been updated with the most current version of software. A link containing your software update has been provided below. Please do not hesitate to contact Samsung Support if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/answer/ANS00077582/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Feel free to check out the article titled, "Keep your Galaxy device at its normal operating temperature" for tips on how to help your Galaxy S23 at its normal operating temperature. I have linked it below for your convenience. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your Galaxy S23 has been updated with the most current version of software. A link containing your software update has been provided below. Please do not hesitate to contact Samsung Support if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
4
Great but...
on September 11, 2023
Posted by: GenX24
[This review was collected as part of a promotion.] Since I upgraded to the galaxy 23 from an older model, I've loved it. I wanted the best camera features for making social media videos & for pics. So far it's been awesome!! I have a couple social media accounts to communicate with family. I love the feature that erases objects from pics. I also love how clear the pictures turn out. I'm a mom & a grandma so I enjoy capturing all of the memories on either videos or pictures. I also make diy crafting videos, cooking videos & just random life videos that I edit & post on my social media. So this phone is amazing for that.
Value
4
Written by a customer while visiting Samsung US