Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Customer Rating
5
Outstanding Upgrade, for me!
on March 17, 2023
Posted by: Dutch60
[This review was collected as part of a promotion.] I'm a loyal Samsung buyer. This is my third phone. My last phone was always used when pictures were needed. That hasn't changed with this new upgrade. Hands down, I will always be a Samsung phone user!
Written by a customer while visiting Samsung US
Customer Rating
5
It's the perfect size!
on March 18, 2023
Posted by: Tiffany
[This review was collected as part of a promotion.] I'm a content creator and the video and pictures are flawless, also I'm a store manager so I can a lot of documents daily and it's so simple you don't even have to think!!! Storage is a plus and all the cool stuff you get just for having a Samsung phone 😁😊☺️💯.
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on March 26, 2023
Posted by: bafteach
[This review was collected as part of a promotion.] I use my phone mainly as a phone and camera also occasionally streaming TV shows.
I wanted to be Wowed by this phone, but unfortunately I am not. I have a very hard time using it as a phone in my home as well as many other places due to the exceptionally poor service. Other than that I find very little difference between the S23 and my old reliable S9. I had hoped it would at least have great storage capacity, but that is also not what I got. I am not a gamer, do not keep work files on my phone or even much music. I do have quite a few photos but did delete lots of old family videos. I have had this phone less than 2 months and the storage is already half-full. I am disappointed.
I wanted to be Wowed by this phone, but unfortunately I am not. I have a very hard time using it as a phone in my home as well as many other places due to the exceptionally poor service. Other than that I find very little difference between the S23 and my old reliable S9. I had hoped it would at least have great storage capacity, but that is also not what I got. I am not a gamer, do not keep work files on my phone or even much music. I do have quite a few photos but did delete lots of old family videos. I have had this phone less than 2 months and the storage is already half-full. I am disappointed.
Response from Samsung USBy Debra, Social & Commerce, March 28, 2023
Salutations Bafteach, thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. We appreciate your candor as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have some free time in your schedule, please be sure to check out the Samsung articles titled, "Issues with mobile network connection on Samsung phone or tablet", "Samsung phone has slow mobile data speed", and "Samsung phone has poor signal and cannot use data or make calls" for some quick troubleshooting steps that you can do in the privacy of your home and without any outside assistance. At peak times or in busy areas, towers may become overloaded, slowing down mobile data access. Make sure you verify your account is in good standing and service is active with your carrier. Some carriers may slow data access once you have reached a certain limit, or data may be slower in certain areas. Contact the carrier to learn more. There are so many differences between the new Galaxy S23 and your previous Galaxy S9. For your convenience I have included a link containing the comparison between the two devices for your review. The Galaxy S23 is offered with 256GB and 512GB of internal storage. Of course, you are still able to utilize your cloud-based storage options like Samsung Cloud, Google Drive, and Microsoft OneDrive if you would like additional storage for your device. If you would like any further assistance, please feel free to reach out to Samsung Support when you have the available time. Samsung Support is available to answer your questions, they can take any additional feedback that you would like to share with us, and they can assist you with troubleshooting your devices, if needed. Just know that we are here for you Bafteach! Thank you for being a devoted Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/smartphones/galaxy-s23/buy/galaxy-s23-128gb-t-mobile-sm-s911uzeaxau/?adobe_mc_sdid=SDID%3D4C8EC6DE66A32E4D-0A1C8D465A393926%7CMCORGID%3D48855C6655783A647F000101%40AdobeOrg%7CTS%3D1680020002&adobe_mc_ref=https%3A%2F%2Fwww.samsung.com%2Fus%2F
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/smartphones/galaxy-s23/buy/galaxy-s23-128gb-t-mobile-sm-s911uzeaxau/?adobe_mc_sdid=SDID%3D4C8EC6DE66A32E4D-0A1C8D465A393926%7CMCORGID%3D48855C6655783A647F000101%40AdobeOrg%7CTS%3D1680020002&adobe_mc_ref=https%3A%2F%2Fwww.samsung.com%2Fus%2F
Written by a customer while visiting Samsung US
Customer Rating
2
More of the same
on May 1, 2023
Posted by: elixhyr
[This review was collected as part of a promotion.] Remarkably basic and overpriced smartphone. Feels and looks cheap. Does not deliver the expected performance. The camera does not take good pictures, you can easily notice they come from a cheap Android phone. Overall, a very disappointing experience.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 3, 2023
Hey there Elixhyr, thank you for your feedback on your Samsung Galaxy S23. The Samsung Galaxy S23 is manufactured with an Armor Aluminum frame and Corning Gorilla Glass Victus 2 for a strong and durable device. We have also provided a link to help adjust the camera settings of your device to help you get the best pictures possible from your device depending on the situation you are in at the moment. For further assistance we have also attached a link to the Samsung Support Team who can answer any questions you may have and help adjust the settings of your device to best align with your needs. We appreciate you being a Samsung customer. -Elizabeth
Camera Settings and Features
https://www.samsung.com/us/support/answer/ANS00091862/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Camera Settings and Features
https://www.samsung.com/us/support/answer/ANS00091862/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life and service very poor
on August 21, 2023
Posted by: TriGuy
[This review was collected as part of a promotion.] The battery life on the device is abysmal. Worst smartphone battery life I have ever had. Often need to charge it multiple times per day even in its first year of life. It also frequently drops calls or doesn't call in places where I should have service and others with the same provider do have service.
Good storage (though I don't utilise much) and the size is nice.
Overall do not recommend.
Value
2
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Salutations TriGuy,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your busy schedule, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23' s battery life. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. "Samsung phone has poor signal and cannot use data or make calls" is the article that address your poor signal concern. Be sure to look over this one, too! Let us know if you have any questions or if you would like any additional assistance by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your busy schedule, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23' s battery life. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. "Samsung phone has poor signal and cannot use data or make calls" is the article that address your poor signal concern. Be sure to look over this one, too! Let us know if you have any questions or if you would like any additional assistance by reaching out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Written by a customer while visiting Samsung US
Customer Rating
5
Best compact design
on December 11, 2023
Posted by: sriapa8287
[This review was collected as part of a promotion.] It just looks so premium in hand. Amazing battery backup for the size and great performance. Pictures are excellent as well. For my use this is the perfect flagship and at some very good deals as well. Awesome product and a great device to hold and use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
FINALLY upgraded and I am very much NOT disappoint
on December 11, 2023
Posted by: AmandaG
[This review was collected as part of a promotion.] I use my device for many things from: work, side hustle, keeping up with my family/friends/health, streaming, listening to music & podcasts, and tons more. This is a great phone with excellent capabilities. It is the right size for my small hands, too!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tbh it a nice phone
on December 12, 2023
Posted by: StandingonB
[This review was collected as part of a promotion.] Beside the battery life I feel this phone is great. Clean and crisp, fast too. And I feel like the battery problem comes from all the junk I transfered from my old phone to my 23
Value
5
Written by a customer while visiting Samsung US