Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Customer Rating
3
Not worth the money
on May 1, 2023
Posted by: Mandy1980
[This review was collected as part of a promotion.] There is no significant change from the s21 to s23 so upset I paid for the upgrade
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 2, 2023
Hi there Mandy1980, we appreciate your feedback on your Samsung Galaxy S23. We have provided a link below to show you some great examples of how One UI 5 and your Samsung Galaxy S23 work together to create a customizable experience unlike any other Samsung devices. Hopefully, this will give you some great new features to try to help you get the most out of your brand new device. We appreciate you being a loyal Samsung customer. -Elizabeth
One UI 5 Personalization
https://www.samsung.com/us/support/answer/ANS00091922/
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
One UI 5 Personalization
https://www.samsung.com/us/support/answer/ANS00091922/
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I think my s22 model was better
on May 1, 2023
Posted by: Hulk1987
[This review was collected as part of a promotion.] I feel the s22 processor was faster am I had way less app glitch problem wish I was leaving a positive review but I have been a galaxy an galaxy note fan for years an you would think for the thousands of dollars I've spend over the years on new galaxy phone that it would get better maybe its just this phone but dout it my girlfriend has same phone an same issues feel like Samsung robbed my wallet on this model! 😓 I belive in truth an thats my feelings thanks for listening.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 3, 2023
Hey there Hulk1987, thank you for taking time to provide your thoughts to us on your Samsung Galaxy S23. Given the information provided, we believe the first step might be an adjustment to the refresh rate of your device. We have provided a link with step by step instructions on how to increase the refresh speed to potentially resolve the processing speed. If this does not resolve your difficulty, we have also provided a link to the Samsung Support Team for further assistance. Thank you for being a loyal Samsung customer. -Elizabeth
Refresh Rate
https://www.samsung.com/us/support/answer/ANS00086005/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Refresh Rate
https://www.samsung.com/us/support/answer/ANS00086005/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
this product off/on feature is awful, so difficult
on June 1, 2023
Posted by: Cotakimme
[This review was collected as part of a promotion.] I use my S23 all day at work to communicate via text and calling. Works well, however, keyboard is so small.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 2, 2023
Hey there Cotakimme, we appreciate you taking time to share your thoughts with us on your Samsung Galaxy S23. If you are finding the keyboard too small for your use in your settings you can manually adjust the size of the keybaord to a larger size. You can also turn your device from portrait to landscape to help expand the size of the keyboard while texting. In your settings app under genearl management and Samsung keyboard settings you can change the color contrast, the style of keyboard, and manually enlarge the size. You can also add text shortcuts if you would like to make typing that much quicker. With regards to the on/off feature you can also change the side key press from waking Bixby to turning off your device for quicker and easier usage. We appreciate you being a Samsung customer. -Elizabeth
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not a bad phone liked my s10 better. Get the pluss
on June 10, 2023
Posted by: 87blackc4
from Portland Oregon
Expertise:Intermediate
I upgraded about 3months ago don't get me wrong I will stick with Samsung but I'm not as happy with this one If you decide to get one get the pluss. Galaxy s phones are the best android phones,Ive been using since the s 3 and will get another Galaxy s in the future just not real happy with the 23. WIN SOME LOSE SOME.
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
4
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 12, 2023
Hey there 87blackc4, thank you for taking time to share your feedback on your Samsung Galaxy S23. We are happy to hear you have been such a loyal Samsung customer, and enjoy the Samsung devices. We would be more than happy to assist you with any questions or assistance you may need. We have provided for you a link to the full product manual and the Samsung Support Team. We appreciate you being a loyal Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Not as good as my s10
on June 11, 2023
Posted by: Kevin
from Clio Michigan
Lots of bugs in software. Wifi won't work if you are within 12 feet of the router. Have done network resets and factory reset. Still does not work well. The only thing better than the s10 is the camera.
I wish I never traded in my old phone.
I wish I never traded in my old phone.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 13, 2023
Hey there Kevin, we appreciate your feedback on your Samsung Galaxy S23. We would be more than happy to assist you in troubleshooting any difficulty you are experiencing with your new device. We have great articles on our website about troubleshooting the Wi-Fi connectivity and range of your device. And without knowing what bugs you are experiencing, we recommend changing the settings in your device under display adjusting the motion smoothness from standard to adaptive to potentially help. We have also included a link to the Samsung Support Team if you would like to work one on one with an expert to best align your device to your needs. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Constant freezing
on August 21, 2023
Posted by: HelplesslyBothered
[This review was collected as part of a promotion.] Along with the phone randomly freezing off and on, the Samsung talk to text is absolutely horrible. What happened to good quality phones!? The cameras good but come on now. For the amount that these phones cost, I want quality, garbage.
Value
3
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Howdy HelplesslyBothered,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some simple troubleshooting steps that you can take in order to help resolve what you have been experiencing with your device. Have you had the opportunity to update the software on your Galaxy S23 recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please make sure that your Galaxy S23's software has been updated with the most current version of software. Feel free to reach out to Samsung Support if you would like further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some simple troubleshooting steps that you can take in order to help resolve what you have been experiencing with your device. Have you had the opportunity to update the software on your Galaxy S23 recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. For your convenience, I have included a link below that contains your device's software update. Please make sure that your Galaxy S23's software has been updated with the most current version of software. Feel free to reach out to Samsung Support if you would like further assistance and/or help troubleshooting your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Written by a customer while visiting Samsung US
Customer Rating
3
It's a great phone besides the battery
on August 21, 2023
Posted by: Shelbo
[This review was collected as part of a promotion.] Mostly social media youtube music it's a overall good phone but the battery does not last long and camera at times as issues focusing but
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hey Shelbo,
Thank you for being a trustworthy Samsung customer.
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked a few articles that address your device's battery life. Please be sure to look over them when you have the free time so that you can learn how to resolve what you have been experiencing with your battery life depleting faster than expected. I have also linked your device's user manual below to help you get better acquainted with the settings of your camera. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking Auto-focus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking AF. Cleaning the camera's lens will also help. Feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Thank you for being a trustworthy Samsung customer.
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. For your convenience, I have linked a few articles that address your device's battery life. Please be sure to look over them when you have the free time so that you can learn how to resolve what you have been experiencing with your battery life depleting faster than expected. I have also linked your device's user manual below to help you get better acquainted with the settings of your camera. When you want to take a picture, your camera should focus on a subject when you touch it on the screen. If Tracking Auto-focus is on, your camera will be locked to that person or item for 3 seconds. Because it is focusing on one thing, it may seem like the camera is not focusing on the entire scene. This can be prevented by turning off Tracking AF. Cleaning the camera's lens will also help. Feel free to contact Samsung Support if you would like any further assistance after reviewing the provided resources. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Written by a customer while visiting Samsung US
Customer Rating
3
Flagship Phone
on August 21, 2023
Posted by: Pyxie83
[This review was collected as part of a promotion.] We had this phone for a few days. It is supposed to be water resistant, but it isn't. We used a wet-install screen protector and it ended up causing water damage to the phone. (No, this wasn't user error, and the minimum amount of solution was used.) The phone worked fine, but it just wasn't as powerful as I had hoped. The battery barely lasted till evening with moderate use, and the call quality was mediocre. The camera was AMAZING, tho!
Value
3
Response from Samsung USBy Debra, Social Commerce, August 22, 2023
Hi Pyxie83,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 is water resistant in up to 1.5 meters of freshwater for up to 30 minutes. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/specs/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy S23 is water resistant in up to 1.5 meters of freshwater for up to 30 minutes. Did you know that we offer Samsung Care+ that can be added to eligible devices to provide physical damage protection for your investments? This powerful protection for your Galaxy life covers liquid damage, theft and loss, and mechanical breakdown. Talk about peace of mind! Please feel free to reach out to Samsung Support if you would like to share any additional feedback with us or if you would like further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23/specs/
Written by a customer while visiting Samsung US