Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Customer Rating
4
Only 1 Issue
on December 30, 2023
Posted by: Mrbigeazy
[This review was collected as part of a promotion.] I really like the S23. The only issue I have is the no headphone jack deal. Other than that, I love the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
High expectations low results
on August 21, 2023
Posted by: commonsense1984
[This review was collected as part of a promotion.] I use my phone for everyday tasks, texts, telephone calls, sometimes social media, access the web, etc. My s21 FE was splendid, I thought with a new model Samsung would wow me. Battery is terrible, I constantly use the Samsung battery app to check it and it shows that it's working a designed - which means that it burns out after 8hrs and I have to recharge the phone again. The finger print reader has no idea how to read my prints, even after I added the same finger multiple times with no screen cover. Overall, overpriced and I would not recommend it to anyone. Hopefully the next version goes back to a girthy battery, worthy finger print reader and the ability to be an overall workhorse like my s21fe.
Value
2
Response from Samsung USBy Debra, Social Commerce, August 24, 2023
Hi Commonsense1984,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your busy day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23' s battery life. If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. If that still does not work, you can try remotely unlocking your device using SmartThings Find. Please do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When you have the available time in your busy day, please take a look at the articles titled, "Apps are draining battery on Galaxy phone or tablet," "Galaxy Battery - Optimization," "Get the most out of your Galaxy phone or tablet battery," and "Samsung phone battery drains quickly on 5G service." These articles may help you fully resolve what you have been experiencing with your Galaxy S23' s battery life. If you are having trouble unlocking your device because the fingerprint sensor isn't recognizing your prints, try entering your regular PIN, password, or pattern. If that still does not work, you can try remotely unlocking your device using SmartThings Find. Please do not hesitate to reach out to Samsung Support if you would like any further assistance. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
https://www.samsung.com/us/support/galaxy-battery/optimization/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Written by a customer while visiting Samsung US
Customer Rating
2
Regret trading my S7edge.
on June 1, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] Use my cell for emergency use. Transferring my "contacts", the addresses disappeared from that folder on the S23. An absolute neccessity for me. Also saved messages disappeared. S23 provides useless info in the timeline such as places visited and time. The S23 is finicky to use compared to the S7. For me I traded a better phone for one that is a considerable step down
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hello there, we appreciate you taking time to share your thoughts with us on your Samsung Galaxy S23. We understand how important having all of your data is and how a new device can come with a potential learning curve of new features and new software. We would be more than happy to help you resolve this difficulty. The Samsung Support Team, linked below, is a great resource for the difficulties you may experience and answering any questions you may have about your new device. We have also included a link to the full product manual for your device to help you discover all of the amazing features of your new device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on February 23, 2023
Posted by: PhoenixFire
[This review was collected as part of a promotion.] Fast and powerful. One of the best phones I've ever owned
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on February 24, 2023
Posted by: godh13
[This review was collected as part of a promotion.] This phone is a huge upgrade from the other series it has better battery life and everything definitely recommend this phone
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung rocks
on February 24, 2023
Posted by: Mommyof
[This review was collected as part of a promotion.] This is by far the most efficient and dependable phone I have ever owned
Written by a customer while visiting Samsung US
Customer Rating
5
Light weight and easy to handle
on February 24, 2023
Posted by: HippieNanni
[This review was collected as part of a promotion.] I just received my S23 today! So far it is awesome! Light weight and easy to set up. Used enclosed Sim card and smart switch to transfer using wireless connection. Came with screen cover and charging cable! The keyboard is easy to use and barely have to touch it to type.
I upgraded from the S10E, trading it in to recieve this for free! Haven't really tried to much with it yet, but had a few apps on it my other did not have, like Samsung wellness,health and Google TV!
Will update review after a few weeks of use. At this point I would recommend S23.
I upgraded from the S10E, trading it in to recieve this for free! Haven't really tried to much with it yet, but had a few apps on it my other did not have, like Samsung wellness,health and Google TV!
Will update review after a few weeks of use. At this point I would recommend S23.
Written by a customer while visiting Samsung US
Customer Rating
5
All around great product.
on February 24, 2023
Posted by: HonestReviewer
[This review was collected as part of a promotion.] I love the clarity of the camera I took one of the moon and zoomed in and could see so much detail that I never could see before. It looked like seeing it through a telescope. It processes everything at a great spend. Calls are really clear. I love all the new features and settings as well. I have always loved the Samsung galaxy phones and so far I'm still be impressed.
Written by a customer while visiting Samsung US