Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Average customer rating
4.7
(4,048 Reviews)
Rating breakdown 4,048 reviews
5 Stars
3,135
4 Stars
753
3 Stars
119
2 Stars
29
1 Star
12
81%of customers recommend this product.
(
66 out of
81)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S23 256GB (Unlocked) - Green
Customer Rating
3
Samsung phones aren't as good as they used to be
on September 11, 2023
Posted by: Ciinq81
[This review was collected as part of a promotion.] I'm constantly having issues with the phones freezing or crashing. Performance os horrible. I used to be a hard-core fan but now I'm convinced they just care about their money. Phones are made super cheap nowadays and the price keeps going up. I used to recommend them to everyone, now I barely even want mine.
Value
3
Response from Samsung USBy Debra, Social Commerce, September 12, 2023
Hi,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your device freezing. I have provided the link below for your easy access. Do you remember updating the software on your Galaxy S23 recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Ensure that the software on your device has been updated with the most current version available. A link containing your software update is also below for your quick access. Please reach out to Samsung Support if you would like any further assistance after reviewing the resources provided. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00077582/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. When your phone or tablet freezes or crashes, it can be really nerve-wracking. The good news is that this can probably be fixed without having to send your it in for service. Performing simple actions like rebooting and updating the software are just a couple of the things you can do to prevent freezes and crashes in the future. Check out the article titled, "Samsung phone or tablet freezes and crashes" for some troubleshooting steps that you can take to help resolve what you have been experiencing with your device freezing. I have provided the link below for your easy access. Do you remember updating the software on your Galaxy S23 recently? A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Ensure that the software on your device has been updated with the most current version available. A link containing your software update is also below for your quick access. Please reach out to Samsung Support if you would like any further assistance after reviewing the resources provided. Thank you for being a cherished Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
4
S23 a step above!
on March 1, 2023
Posted by: S23COOL
[This review was collected as part of a promotion.] I use my S23 24-7 as I work 3rd shift in a hospital. I listen to music while performing my duties. I also use the clock alarms for deadlines as I work my shift and watch videos and movies in the downtime to help keep me awake on the long nights. It just makes life easier definitely ****
Keep up the good work Samsung!! Thank you
Keep up the good work Samsung!! Thank you
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome features and the pictures
on May 1, 2023
Posted by: 4everYoung
[This review was collected as part of a promotion.] I use my phone for Streaming, games and videos and music it's also a great phone calls are clear 👌 🙌 perfect no more I can barely hear you or dropped calls
Written by a customer while visiting Samsung US
Customer Rating
5
S23 galaxy
on February 23, 2023
Posted by: Goldsgympromos
[This review was collected as part of a promotion.] Love the new phone all the cool features and it's surprisingly tuff barely a scratch and it should definitely be broken
Written by a customer while visiting Samsung US
Customer Rating
4
Great Quality
on February 27, 2023
Posted by: burntfire
[This review was collected as part of a promotion.] I must say having the 120hz display really freshens up the whole user experience of the phone. Everything feels so smooth and slick. I'm sure I won't be able to move away from it.
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on February 27, 2023
Posted by: Galaxy
[This review was collected as part of a promotion.] Sports,gaming work and personal this is hands down the best phone I've ever had.
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy this phone.
on September 11, 2023
Posted by: SFalcon
[This review was collected as part of a promotion.] The voice for talking text is terrible. I can't even use it. Everything I say comes out wrong background nose or not. To take a screen shot is ridiculous. Also, Careful if you hit, delete, everything will delete. Just not one thing. I do not recommend this phone to anyone I wish I would have never gotten.
Value
1
Response from Samsung USBy Debra, Social Commerce, September 15, 2023
Salutations SFalcon,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Check out the article titled, "Reset Bixby on your Samsung phone or tablet" to help resolve what you are experiencing with the voice command feature. Taking a screenshot on your Galaxy S23 is easy! You can either press and release the Side and Volume down keys to take your screenshot or you can use a palm swipe. You can capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. For your convenience, I have included a link below that contains your user manual for your device so that you can become better acquainted with the features and settings of your Galaxy S23. Without knowing what information you are referring to being deleted and with not being able to ask you any follow up questions to what you have shared with us, I suggest reaching out to Samsung Support for further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
https://www.samsung.com/us/support/downloads/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Bixby may occasionally display an error message or not respond to your voice commands. Before anything else, make sure your device is connected to either a Wi-Fi or mobile data network. If it's connected but you're still experiencing issues, you will need to clear the data for all of Bixby's system apps. Check out the article titled, "Reset Bixby on your Samsung phone or tablet" to help resolve what you are experiencing with the voice command feature. Taking a screenshot on your Galaxy S23 is easy! You can either press and release the Side and Volume down keys to take your screenshot or you can use a palm swipe. You can capture an image of the screen by swiping the edge of your hand across it, from side to side, keeping in contact with the screen. For your convenience, I have included a link below that contains your user manual for your device so that you can become better acquainted with the features and settings of your Galaxy S23. Without knowing what information you are referring to being deleted and with not being able to ask you any follow up questions to what you have shared with us, I suggest reaching out to Samsung Support for further assistance. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on February 21, 2023
Posted by: HTownSleeper
[This review was collected as part of a promotion.] I love the galaxy s23, it's snappy, with a beautiful design and has a great camera that i love to take pictures of the moon with and post them to Instagram! Highly recommended!
Written by a customer while visiting Samsung US