Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Bora Purple
Average customer rating
3.8
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
18
4 Stars
4
3 Stars
4
2 Stars
2
1 Star
5
76%of customers recommend this product.
(
19 out of
25)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Bora Purple
Customer Rating
3
Galaxy S22
on December 3, 2022
Posted by: Jaeneiss77
from Nashville TN
Expertise:Intermediate
[This review was collected as part of a promotion.] This particular phone the battery drains quick. I find myself having to charge it a lot.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, December 6, 2022
Hi Jaeneiss77,
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. I've attached some links that should help elongate the battery life of your device. Please feel free reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your feedback as it ensures we remain innovative with our product designs and functionality. I've attached some links that should help elongate the battery life of your device. Please feel free reach out to Samsung Support, also below, for additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use, Great features!
on December 12, 2022
Posted by: Mkellee
from LosAngeles,CA
Expertise:Intermediate
[This review was collected as part of a promotion.] This was a birthday gift the first one had battery issues. They replaced it and although I wish the battery life was better its a landslide better than before. I love T-mobile. Good company great service!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very worried and so far not happy.
on October 2, 2022
Posted by: Meg Pierce
from Georgia
Expertise:Expert
I received my s22 Tuesday, setup my phone Wednesday and it's been extremely warm even since. I've turned the phone on from being off for more that 7 or 8 hours and it will start to get warm within minutes of being on and this is before I turn on any apps. I've cleared the cache partition, set the battery on optimized avoided using the phone while charging it if I can, but it just gets extremely warm. So, far I'm not very happy with the phone, because my s9 didn't have any of these problems within in the first 3 years and with me having to do all this troubleshooting just so the phone can do what it's supposed to and seeing all of these posts about the phone overheating, I'm concerned about ordering a new one. I've always bragged about my s9 to people, but as of right now, I can't brag about this phone. If this is just an unlucky draw and the next one turns out fine, then I can change my opinion, but until then, so far it's not the best phone.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, October 4, 2022
Hi Meg,
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and capability. I've attached an article that will help concerning the temperature of your device. If you need any further assistance, please reach out to our warranty department, and or Samsung Support, both attached below. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22. We appreciate all feedback as we continue to bring our consumers the best in product design and capability. I've attached an article that will help concerning the temperature of your device. If you need any further assistance, please reach out to our warranty department, and or Samsung Support, both attached below. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not even fit to use for a paper weight
on October 6, 2022
Posted by: Lancep1981
from Indiana, USA
Expertise:Intermediate
If I could give it no stars, I would. This atrocity has several downsides that make it not worth having at all. Along with the lack of an SD card slot, there are other issues I've found with this device. Figuring I could manage temporarily without the SD card slot while I work toward repairing my current device, I got the S22. In the time I had it, I noticed the battery was a joke (and not a funny one either). Not only did this device drain the battery at an intense rate, I also found that continuing with a phone call while the phone was on the charger was problematic. The phone would get quite hot quickly. This phone is better off being recalled. My S20+ has a much better battery, the expandable memory, and it can be used on the charger without overheating. I have an S8+ that also has a good battery in it (since I replaced it), an SD card slot, and it also doesn't have the overheating issue. Samsung really needs to get it together and go back to manufacturing quality devices such as the S20 series phones. The S22 is far below the level of quality Samsung has become known for and needs to be recalled and replaced with something better. I will never recommend the S22 to anyone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 6, 2022
Hi Lancep1981,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we continue leading the charge on innovation. I've attached some links that should be of use concerning your battery and with keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as we continue leading the charge on innovation. I've attached some links that should be of use concerning your battery and with keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst samsung we have bought
on December 16, 2022
Posted by: Mike
from Boston
Expertise:Intermediate
This is by far the worst phone I have had. It's slow, poor battery life, glitchy and has horrendous cell reception. I got one for my girlfriend and I. Both of us have these issues despite having different carriers. Calls don't go through, phone randomly loses cell signal and data in known good reception areas and it's just overall a major let down. It's as bad as my old, abused and worn out galaxy s8 that has been a real trooper.
Features
2
Performance
1
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, December 19, 2022
Hi Mike,
We appreciate you taking the time to review the Samsung Galaxy S22. We welcome your feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the battery, calls not connecting, and the glitches you've experienced. Also, as it sounds as if your devices are still under warranty, I've linked out warranty department below as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Galaxy phone is unable to make or receive calls (samsung.com)
Samsung phone has poor signal and cannot use data or make calls
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We welcome your feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the battery, calls not connecting, and the glitches you've experienced. Also, as it sounds as if your devices are still under warranty, I've linked out warranty department below as well. Please reach out to them for assistance as needed. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Galaxy phone is unable to make or receive calls (samsung.com)
Samsung phone has poor signal and cannot use data or make calls
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Love this phone
on September 16, 2022
Posted by: JellyLand
from Santa Fe
Expertise:Intermediate
I went from a S7 to the S22 and I've been vary happy with it! The only thing I miss is taking macro photos... This phone does not do that well but otherwise everything works as it should.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love it!!
on December 12, 2022
Posted by: Brooke
from Louisiana
Expertise:Expert
[This review was collected as part of a promotion.] I pre-ordered my phone early on the first day of pre-ordering and it came in 3 weeks early! At first it was an adjustment from my galaxy s9+ but I absolutely love ! 10-10 recommend!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Camera
on December 24, 2022
Posted by: Love it
from New York, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] Love it! Durable, dropped many times and still a beauty. Definitely would recommend. Nice size and very clear. ❤️
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US