Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Bora Purple
Average customer rating
3.8
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
18
4 Stars
4
3 Stars
4
2 Stars
2
1 Star
5
76%of customers recommend this product.
(
19 out of
25)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 128GB (Unlocked) - Bora Purple
Customer Rating
2
Could be better
on October 22, 2022
Posted by: glg3904
Wouldn't be a bad phone if it wasn't full of Samsung bloat ware. The fingerprint reader works half the time (yes, I have the sensitivity turned up). Battery falls short. No sd memory card option. Get rid of the garbage bloat ware and it might be a decent phone
Response from Samsung USBy Bethany, Social Commerce, October 24, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, to determine which apps you can safely remove, and for assistance with your fingerprint sensor. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, to determine which apps you can safely remove, and for assistance with your fingerprint sensor. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!
on December 5, 2022
Posted by: I have no nickname
from Corona, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] This is a great phone with easy to follow the many options available. I love the size.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Owned better flip phones in 2013.
on July 7, 2023
Posted by: Deathwishes314159
from San Antonio
Expertise:Expert
had the phone for over a year. Hate it. S21 worked better than this junk. Not a "smart " phone at all. Ongoing problems include but not limited to; changing screens when pressing icon, random applications opening, camera opens and takes photos-I come back to phone and camera is on. Google maps providing unusefull instructions-today it told me about traffic 4 miles ahead, my exit was in 1 mile, insisted I'm on best route. Routes me off highway and back on again. Typing contacts, lookin for "john" get results with names starting with C and have joh in name. John was last result. Typing anything prompts poor prediction. Never word that fits grammatical structure. I have all updates, reset phone 3 times and consulted carrier multiple times. I'm IT certified Specialist with 15 + years experience. I know my way around any and all computers. Phone /tablet /Linux /iOS /Windows to name a few both Hardware /software. My S22 is garbage. Samsung does make the best storage products available. 8 years testing 3 dozen storage products, 0 failures. Storage 5 🌟. S22 0 🌟.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 10, 2023
Greetings,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Have you updated the software on your device? If not, that's okay. I have included the link for it below for your convenience. Please ensure that your Galaxy S22 is running the most recent version of software. When you have the available time in your day, please reach out to Samsung Support for additional assistance and/or troubleshooting of your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to your protecting your investment. Samsung Care+ comes in handy for those unfortunate situations in life like leaving your device behind on public transportation, having it stolen, taking an unexpected dip in the neighbor's pool, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Have you updated the software on your device? If not, that's okay. I have included the link for it below for your convenience. Please ensure that your Galaxy S22 is running the most recent version of software. When you have the available time in your day, please reach out to Samsung Support for additional assistance and/or troubleshooting of your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
3
A downgrade from the note series
on December 4, 2022
Posted by: LuvNote
[This review was collected as part of a promotion.] I just bought this phone a little while ago, after I broke my notes screen. It does not match up to the previous note. I constantly have connection issues and app quitting unexpectedly problems.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
4
Response from Samsung USBy Bethany, Social Commerce, December 6, 2022
Hi LuvNote,
Thank you for your review of the Samsung Galaxy S22. Your opinion is appreciated as we continue leading the charge on innovation. I've attached some links that should help regarding your apps crashing, and the connectivity of your device. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22. Your opinion is appreciated as we continue leading the charge on innovation. I've attached some links that should help regarding your apps crashing, and the connectivity of your device. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
App is crashing or not working on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Above expectations
on December 11, 2022
Posted by: AshS
from Los Angeles, CA, USA
Expertise:Intermediate
[This review was collected as part of a promotion.] I have been using the phone for the past couple of months. The phone has been simply superb. The camera is excellent (except at very low lights). The video quality is amazing and the wide angle picture & video quality is stunning. The sync with my Samsung watch is great as well. The Network speeds are amazing as well. I'd definitely recommend this phone to anyone looking to upgrade.
The wireless charging and reverse wireless charging features are game changing IMO.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Wish I still had my old Galaxy S9+
on September 5, 2023
Posted by: cnem05
from centennial, co
Expertise:Expert
I bought this phone as my memory on my Galaxy S9+ was running out. However, I don't notice any remarkable improvements. In fact, I would say the quality has gone down. For instance, the S22+ turns off randomly and at inopportune times. When I want to take a picture and open the app, the phone will shut off and can't restart for many minutes afterwards (up to 30 mins); so much for capturing the moment. Also, while charging, the phone will turn off. Want directions? Hope you brought your old physical maps because any map app will turn the phone off. The phone is just prone to turning off. I would not recommend.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Debra, Social Commerce, September 6, 2023
Howdy Cnem05,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. Check out the article titled, "Samsung phone or tablet unexpectedly powers off" to find out what's causing the shutdowns, and how to prevent them from happening again. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method. Take a look at the article titled, "Galaxy phone or tablet's GPS signal is lost" for some helpful steps you can take to begin resolving what you have been experiencing with your device. Feel free to reach out to Samsung Support after reviewing the provided resources, if you would like any further assistance and/or troubleshooting on your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01002035/
https://www.samsung.com/us/support/troubleshooting/TSG01001575/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Suddenly shutting down can be an unwelcome surprise, especially if you are in the middle of something. Check out the article titled, "Samsung phone or tablet unexpectedly powers off" to find out what's causing the shutdowns, and how to prevent them from happening again. There are several reasons why a phone's or tablet's GPS signal may not work properly, such as a communication failure with the satellite. Other times, it could be because your Location is disabled or because you are not using the best Location method. Take a look at the article titled, "Galaxy phone or tablet's GPS signal is lost" for some helpful steps you can take to begin resolving what you have been experiencing with your device. Feel free to reach out to Samsung Support after reviewing the provided resources, if you would like any further assistance and/or troubleshooting on your Galaxy devices. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01002035/
https://www.samsung.com/us/support/troubleshooting/TSG01001575/
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, lightweight, easy to use.
on December 11, 2022
Posted by: Lena
from Twin Falls, ID
Expertise:Intermediate
[This review was collected as part of a promotion.] I was gifted this phone about 3 months ago and I love it so much. I transitioned from apple and Samsung has so many more cool features. I especially love Samsung themes because I can customize my phone how I like.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Snappy
on December 25, 2022
Posted by: DB No FLEX
from Phoenix
Expertise:Intermediate
[This review was collected as part of a promotion.] It's been a while since I've been in samsung but it seems a lot better than it was in 2019.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US