Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch8 Aluminum Smartwatch 40mm BT - Graphite - (2025)
Average customer rating
4.6
(3,818 Reviews)
Rating breakdown 3,818 reviews
5 Stars
2,890
4 Stars
620
3 Stars
182
2 Stars
64
1 Star
62
86%of customers recommend this product.
(
703 out of
817)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch8 Aluminum Smartwatch 40mm BT - Graphite - (2025)
Customer Rating
3
Functionality is good. The coating not so much
on June 26, 2026
Posted by: LeiWatch8
from CA
Expertise:Expert
I've only had this watch since Oct3, 2025. I wear it daily to track workouts (swim, walk, bike) and at night to track sleep.
I noticed the silver coating on the underside of the watch is starting to peel off. I called Samsung since it's still under warranty. They tried telling me it's not a. Mfg defect and it's just probably acid in my skin.
This is my 4th samsung watch. I get a new one every 2yrs.. I've used them consistently for the same activities. This is the 1st one that does this, and it's my skins fault?!? Did my skin all of a sudden take on some new attribute that I'm unaware of?!?
The agent actually told me that I should get a medical checkup to see if there's something wrong with me. Not only is that offensive, it's just wrong. I barely sweat, I'm healthy, and I'm very ocd about my electronics. There are zero scratches, chips, or damage on this watch, other than the part that only touches my skin, yet they're saying this is my fault.
I noticed the silver coating on the underside of the watch is starting to peel off. I called Samsung since it's still under warranty. They tried telling me it's not a. Mfg defect and it's just probably acid in my skin.
This is my 4th samsung watch. I get a new one every 2yrs.. I've used them consistently for the same activities. This is the 1st one that does this, and it's my skins fault?!? Did my skin all of a sudden take on some new attribute that I'm unaware of?!?
The agent actually told me that I should get a medical checkup to see if there's something wrong with me. Not only is that offensive, it's just wrong. I barely sweat, I'm healthy, and I'm very ocd about my electronics. There are zero scratches, chips, or damage on this watch, other than the part that only touches my skin, yet they're saying this is my fault.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, June 29, 2026
Howdy LeiWatch8,
Thanks for sharing your feedback with us about your experience using the Samsung Galaxy Watch8. Your constructive insights allow us to remain innovative while improving our product line to align with the needs of our customers. As you know, Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. If you experience some discomfort or skin irritation when you wear your Samsung smart watch, it's probably time to clean it. Some residue or foreign material probably built up on the watch and is aggravating your skin. It's also possible that you aren't wearing the watch correctly. Make sure to clean and adjust your watch for a more comfortable fit. Please take a moment to review the resources shared below to help keep your device in its pristine condition. If you would like any further assistance after checking out the resources shared below, please feel free to reach out to Samsung Support at your leisure. Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003364/
Thanks for sharing your feedback with us about your experience using the Samsung Galaxy Watch8. Your constructive insights allow us to remain innovative while improving our product line to align with the needs of our customers. As you know, Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. If you experience some discomfort or skin irritation when you wear your Samsung smart watch, it's probably time to clean it. Some residue or foreign material probably built up on the watch and is aggravating your skin. It's also possible that you aren't wearing the watch correctly. Make sure to clean and adjust your watch for a more comfortable fit. Please take a moment to review the resources shared below to help keep your device in its pristine condition. If you would like any further assistance after checking out the resources shared below, please feel free to reach out to Samsung Support at your leisure. Thanks for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10003364/
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Lover Forever - Watch!
on June 25, 2026
Posted by: MrsEchon
[This review was collected as part of a promotion.] I've been incredibly impressed with my Galaxy Watch 8. The hardware is great, but what really sets it apart for me are the Galaxy AI health features. I check them every single day, and they've genuinely helped kick-start my health journey while keeping me accountable.
My favorite feature is the AI Energy Score. It's so helpful to see my sleep, heart rate, and activity combined into one easy-to-understand score that gives me a realistic idea of how prepared I am for the day.
I also really appreciate the Vascular Load and Heart Health insights. It's reassuring to have a better understanding of what's happening while I sleep, and I like the personalized lifestyle suggestions based on that data.
The Advanced Sleep Coaching has been another standout feature. The bedtime reminders, sleep analysis, and personalized coaching have helped me become much more aware of my sleep habits and encouraged me to make healthier choices.
Overall, the Galaxy Watch 8 has become much more than just a smartwatch—it's a daily wellness companion. If you're looking for a smartwatch that can help you stay motivated and more mindful of your health, I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 25, 2026
Posted by: DesignChimp
[This review was collected as part of a promotion.] Does everything I was expected and more. Great upgrade!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My new watch
on June 24, 2026
Posted by: Felicia
[This review was collected as part of a promotion.] This watch is so cool. I one of the older watches. Active 2. And the difference between the two watch wow just wow. I love how I can check all of vitals with it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on June 23, 2026
Posted by: Ashbash
[This review was collected as part of a promotion.] Galaxy AI takes awesome pictures and has fantastic screen visuals and runs fast as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great options
on June 23, 2026
Posted by: Ashbash
[This review was collected as part of a promotion.] Galaxy AI has tons of different designs and options to chose from and it carries multiple health choices. I use mine for messaging and heart rate/activity update mostly.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great health enefit
on June 22, 2026
Posted by: Kjaz
I have had my watch since Dec 2025. I have found it very helpful with improving my sleep quantity and quality. I am much more aware of healthy sleep habits and regularly practice breathing exercises and do meditations. My only problem has been when my watch isn't charged enough to last through the night then the results shown are not accurate because my watch battery has run out. I have not found any way to manually correct for this. I enjoy the step and activity goals I am able to set on watch and reminders. I am able to take my blood pressure and find the readings to be accurate as well as pulse which has been very helpful. All totalled the watch is fantastic. Very motivational and practical.
.
.
Written by a customer while visiting Samsung US
Customer Rating
2
Its an okay item
on June 22, 2026
Posted by: Angelbug
[This review was collected as part of a promotion.] The Galaxy AI on it works really well. The watch itself is ok. It wont stay connected to the phone and I have to charge it two tto three times a day to make it through a day. Ive only had it 6 months.
Value
2
Response from Samsung USBy R&R Team, June 24, 2026
Hi there Angelbug,
Thanks for taking the time to each out and share your feedback with us regarding your experience using the Samsung Galaxy Watch8. Your insights provide valuable critiques that will assist us with improving our product line to best suit your various needs. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. The Galaxy Watch8 40mm model offers a 325mAh battery while the 44mm model provides a 435mAh battery. Both of which can offer up to 30 hours of use with the Always On Display (AOD) mode enabled. Please take a moment to check out the resources shared below to help resolve what you've described to be experiencing with your Galaxy Watch8. Feel free to let us know if you have any questions or if you would like any further assistance after reviewing the resources shared below by reaching out to Samsung Support. Thanks for being an integral part of the Samsung community!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch8
https://www.samsung.com/us/watches/galaxy-watch8/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshoot/TSG10007320/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time to each out and share your feedback with us regarding your experience using the Samsung Galaxy Watch8. Your insights provide valuable critiques that will assist us with improving our product line to best suit your various needs. Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. If your watch will not pair to a phone, or if it randomly disconnects, restart your watch. You should also make sure the Galaxy wearable app is up to date, but it may be necessary to reset the app and unpair your watch. The Galaxy Watch8 40mm model offers a 325mAh battery while the 44mm model provides a 435mAh battery. Both of which can offer up to 30 hours of use with the Always On Display (AOD) mode enabled. Please take a moment to check out the resources shared below to help resolve what you've described to be experiencing with your Galaxy Watch8. Feel free to let us know if you have any questions or if you would like any further assistance after reviewing the resources shared below by reaching out to Samsung Support. Thanks for being an integral part of the Samsung community!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch8
https://www.samsung.com/us/watches/galaxy-watch8/
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshoot/TSG10007320/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US