Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch8 Aluminum Smartwatch 44mm BT - Graphite - (2025)
Average customer rating
4.6
(3,018 Reviews)
Rating breakdown 3,018 reviews
5 Stars
2,265
4 Stars
490
3 Stars
156
2 Stars
53
1 Star
54
86%of customers recommend this product.
(
698 out of
808)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch8 Aluminum Smartwatch 44mm BT - Graphite - (2025)
Customer Rating
1
Steps Count issue
on November 30, 2025
Posted by: Anonymous
I have Samsung Watch 8 bought in the month of Sep 25. I have left knee legiment tear so when applying ointment, steps are being counting. This is more expected from this costly watch Rs.38000/- So I called support they asked me reset watch so I did still issue is not resolved. Service centre are saying we don't service. I don't know how to get it rectified this issue.
Response from Samsung USBy R&R Team, December 1, 2025
Howdy Jay2130,
Thank for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch8. We're always happy to listen and work toward a better experience for our customers. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. The accuracy of the watch's step measurement can be affected by the following factors:
* Make sure your watch and the Samsung Health app are using the latest software.
Environmental and skin conditions may affect how well the steps are recorded.
* Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking.
* Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned.
* The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count.
* You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears.
* If you use the steps tracker while traveling by car or train, vibration may affect your step count.
Please feel free to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with your step count. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support. Thanks for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch8
https://www.samsung.com/us/watches/galaxy-watch8
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Thank for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch8. We're always happy to listen and work toward a better experience for our customers. Your Samsung smart watch automatically tracks the number of steps you've taken while wearing it. There are different factors that can cause the watch's step count to be inaccurate. However, you may need to verify how your steps are being counted by Samsung Health. The accuracy of the watch's step measurement can be affected by the following factors:
* Make sure your watch and the Samsung Health app are using the latest software.
Environmental and skin conditions may affect how well the steps are recorded.
* Steps are not counted when there is no hand movement in the exercise. For example, steps may not be recorded when pushing a lawn mower or cart because your hands are not moving. The watch is intended to calculate real step counts while walking.
* Walk naturally without looking at the watch or your shoulders, elbow and wrist being raised. When you walk looking at the watch, the accelerometer will not properly measure your steps taken, distance traveled, or even calories burned.
* The step count may not increase immediately when walking or exercising due to the step count algorithm. When the algorithm detects 10 continuous steps, the algorithm starts to count your steps taken and updates the step count.
* You may experience a brief delay before the Steps app displays your latest step count. There may also be a delay before the Goal pop-up window appears.
* If you use the steps tracker while traveling by car or train, vibration may affect your step count.
Please feel free to review, "Inaccurate steps on your Samsung smart watch" to help resolve what you may be experiencing with your step count. Let us know if you have any questions for us afterward or if you would like any further assistance by reaching out to Samsung Support. Thanks for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Watch8
https://www.samsung.com/us/watches/galaxy-watch8
Inaccurate steps on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003112/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Fl
Expertise:Intermediate
Verified Purchase:Yes
Great upgrade from the Galaxy 7. Longer battery life. Great look with a variety of bands. Highly recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Angie C
from Fort Smith, AR
Expertise:Intermediate
Verified Purchase:Yes
Loaded with features and still tells time. Samsung does not disappoint.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Have both the Watch 7 and Watch 8 and the Watch 8 is flatter and fits better on my small wrist. Battery life is better than my 7. It's easy to use both, the one you wear connects to my S25ULTRA automatically and the other one sits on the charger until I'm ready to wear it. I waited for a deal and am happy with the Watch 8
Written by a customer while visiting Samsung US
Posted by: Jordan
from Illinois
Expertise:Intermediate
Verified Purchase:Yes
Your battery last nothing just 15 hrs. That sucks A LOT!
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy R&R Team, March 10, 2026
Howdy Jordan,
Thanks for sharing your detailed feedback with us regarding your experience using your Samsung Galaxy Watch8. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also have Samsung Care+ as an option which can be added to an eligible device. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It may cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when it comes to protecting your investment. The Galaxy Watch8 40mm model offers a 325mAh battery while the 44mm model offers a 435mAh battery. Both options offer up to 30 hours of use in Always On Display (AOD) mode. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to see what factors, if any, may be impacting the life of your device. Please feel free to let us know if you would like any further assistance after reviewing the resources shared below by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Watch8
https://www.samsung.com/us/watches/galaxy-watch8/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for sharing your detailed feedback with us regarding your experience using your Samsung Galaxy Watch8. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also have Samsung Care+ as an option which can be added to an eligible device. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It may cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when it comes to protecting your investment. The Galaxy Watch8 40mm model offers a 325mAh battery while the 44mm model offers a 435mAh battery. Both options offer up to 30 hours of use in Always On Display (AOD) mode. Please take a moment to review, "Reduced battery life on your Samsung smart watch" to see what factors, if any, may be impacting the life of your device. Please feel free to let us know if you would like any further assistance after reviewing the resources shared below by reaching out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Watch8
https://www.samsung.com/us/watches/galaxy-watch8/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic watch it is sleek and user friendly
on June 11, 2026
Posted by: Jettskiies
[This review was collected as part of a promotion.] I absolutely love my watch. I use it every day. It's so light and easy to use. Galaxy AI is so easy and fun to use. I recommend this product for sure.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Watch is amazing I love the audio when u Bluetooth
on June 16, 2026
Posted by: Monk1988
[This review was collected as part of a promotion.] The watch is amazing be cool if it took your bac and video chat
Value
5
Written by a customer while visiting Samsung US
Posted by: Dave
from Northeast PA
Expertise:Intermediate
Verified Purchase:Yes
This was an upgrade from my Watch6, and it's a little bit better across the board: slightly thinner, slightly better battery, slightly faster performance. If you're into the health insights, that's probably the area of greatest progress. Seamless pairing with my Flip7. Highly recommend.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US