Customer reviews from otterbox.com
OtterBox - Defender Series Holster for iPhone 12 and iPhone 12 Pro 78-52600 - Black
Average customer rating
3.7 out of 5
3.7
(81 Reviews)
Open Ratings Snapshot
Rating breakdown 81 reviews
5 Stars
42
4 Stars
8
3 Stars
10
2 Stars
4
1 Star
17
70%of customers recommend this product. 
(
42 out of 60
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Holster for iPhone 12 and iPhone 12 Pro 78-52600 - Black
Customer Rating
5 out of 5
5
Otter Box Defenders are the Best.
on June 14, 2021
Posted by: James
Verified Purchase:Yes
I have used Otter Box Defender cases since my first iPhone 4 numerous years ago. There are the strongest and best. I have never broke a phone or a glass screen once ever!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
worst purchase ever
on June 5, 2021
Posted by: Dissatisfied
Verified Purchase:Yes
I bought a caring case for my new iPhone 12,..the case the sight prescribed - it was too large,..the phone couldn't be secured in the case. And on top of it i paid extra for expressed shipping. I was so annoyed i threw it in the trash.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 7, 2021
Hi there!

We're sorry to hear about your frustration with your Defender Series holster. Keep in mind, this case is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you have any questions, feel free to call us at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Fits 12x defender case loosely, but i did a workar
on May 21, 2021
Posted by: Robf
Verified Purchase:Yes
As built, the holster is too loose to hold the iPhone 12 in its defender MagSafe case. The workaround I did is to place 2 layers of black electrical tape inside each corner clip. That forces the 12x case firmly against the latch clip so the phone is secure in the holster.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2021
The Defender Series XT Case with MagSafe does have an entirely different form factor than our standard Defender Series, which is why that holster for the latter isn't quite working out. We do make a specific holster for the Defender Series XT case that can be requested using the instructions on the packaging.


Feel free to give our friendly Otters a quick call 1-855-688-7269 with any questions and we'll be glad to help!


Have a great day!
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
on the fence
on May 1, 2021
Posted by: Tracy
Verified Purchase:Yes
I bought a defender series for my new iphone 12 and it seems to "pop out" of the holster real easy. So I bought another holster and the same happens. I've always had an Otterbox on all my phone and never had an issue with my last one (defender for iphone 6 plus). Maybe it is the Otterbox case. Just not happy.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 4, 2021
Hi, Tracy!

We're sorry to hear about your disappointment with your Defender Series holster! We appreciate your feedback, and we'll be sure to let the Otters in our engineering lab know about your experience. We have a great warranty, so feel free to call us at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Poor Quality belt clip holster
on April 30, 2021
Posted by: Dunking
Verified Purchase:Yes
I bough 3 new belt clip holster for iphone 12 and it broke after 1 week, the original broke after 1 month. Same problem the 2 little pin broke! Im otterbox guys maybe 10 years and never have trouble at all my belt clip holster! Very cheap quality Im desapointed
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 3, 2021
Hi there!

We're sorry to hear about the damage to your Defender Series holster! The good news is, we have a stellar warranty, and we'd be more than happy to get you taken care of with a replacement belt clip. Feel free to give us a ring at 1-855-688-7269, and we can get your warranty claim started.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
not the best
on April 20, 2021
Posted by: stevie
Verified Purchase:Yes
The two small clips that hold the phone ion place can easily brfeak off if you dont place the phone exactly right into the holster. Otherwise it is a fine selection.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, April 21, 2021
Hi Stevie,

We're so sorry about this. If needed, we can easily set up a warranty replacement here: bit.ly/warrantyotter

If you're still having trouble, give us a call at (855) 688-7269 and we'll take it from there!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Doesn’t fit well at all.
on April 16, 2021
Posted by: Bill
Verified Purchase:Yes
I bought the plain ol’ 12 and it came with a case. Not sure what case but it does not fit tight like it should with new clip case. Universal fit would be nice but now I have to buy something else that alittle wider fo fit the clip case if this makes any sense.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 19, 2021
Hi, Bill!

We're sorry to hear about your disappointment with your Defender Series holster! Keep in mind, this belt clip is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you are using that Defender Series, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Doesn’t fit my 12
on April 9, 2021
Posted by: ShellBell
Verified Purchase:Yes
I bought this for my 12 iPhone and it doesn’t fit my phone. I guess know I’ve got to purchase a new case for my 12?????
Response from otterbox.comBy OtterBox, Customer Service Team, April 12, 2021
Hi Shelly,


Actually, this specific Defender Series case should work just fine with your iPhone 12. Not sure what all would be getting in the way of that, but definitely give our friendly Otters a quick call at 1-855-688-7269 and we'll be glad to help get to the bottom of things and figure out the best path to premium protection going forward.


Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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