Customer reviews from otterbox.com
OtterBox - Defender Series Holster for iPhone 12 and iPhone 12 Pro 78-52600 - Black
Average customer rating
3.7 out of 5
3.7
(81 Reviews)
Open Ratings Snapshot
Rating breakdown 81 reviews
5 Stars
42
4 Stars
8
3 Stars
10
2 Stars
4
1 Star
17
70%of customers recommend this product. 
(
42 out of 60
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Holster for iPhone 12 and iPhone 12 Pro 78-52600 - Black
Customer Rating
5 out of 5
5
Best original fit
on September 13, 2021
Posted by: BillyD
Verified Purchase:Yes
I bought this holder before and lost it. Bought new one which is perfect fit. Good for outdoors since you can put phone in case face first to keep from scratching screen
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Breaks easily
on September 11, 2021
Posted by: Ashley
Verified Purchase:Yes
I buy a lot of these because my husband constantly breaks them. The otter box cases are amazing (besides your phone getting scratched up from sand getting under the case), but these clips for them are fragile.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, September 13, 2021
Sorry to hear your husband has had some recurring issues with the holster component of the Defender Series Case. Protection is always our top priority, and we do engineer those pieces to give way under a certain amount of pressure to make sure our Otter friends and fans don't get hung up in any precarious situations.

But if y'all find yourselves in need of a new holster, feel free to touch base for a warranty replacement and we'll be glad to help get one in the works!

https://www.otterbox.com/en-us/warranty-claim

Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Did not fit!
on August 30, 2021
Posted by: Doreen
Verified Purchase:Yes
Holster was slightly too big for the phone. The phone fell right out.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 31, 2021
Hey Doreen,

We're sorry to learn the holster didn't quite fit your iPhone. Just to confirm, are you using a Defender Series case, as well? Either way, give us a ring at 1-855-688-7269 and we'll help troubleshoot this for you.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Can't do wthout!
on August 25, 2021
Posted by: Merlin
Verified Purchase:Yes
I'm not able to travel with my phone with this!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Worst purchase ever totally useless
on August 17, 2021
Posted by: Bruce70
Verified Purchase:Yes
Totally useless this holster doesn’t fit iPhone 12 as advertised. Send me something that works or refund my money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, August 19, 2021
Hey, Bruce!

We're sorry to hear about your frustration with your Defender Series holster. Keep in mind, this belt clip is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you are using that Defender Series case, feel free to call us at 1-855-688-7269, and we'd be happy to get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Plastic tends to be a little bit brittle
on July 29, 2021
Posted by: DanB
Verified Purchase:Yes
I buy the Otterbox Defender case for the belt clip. It's by far the best out there, but not perfect. Seems like it's too easy to catch a corner on something and it just breaks off. I'm no polymer engineer, but I would hope they could refine it a little more between flexibility and protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not happy
on July 28, 2021
Posted by: Unhappy1
Verified Purchase:Yes
The holster I received does not properly fit my iphone12. It fits too loose and tends to pop off with slight pressure.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 29, 2021
Hi there!

We're sorry to hear about your frustration with your Defender Series holster. Keep in mind, this case is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you are using that Defender Series case, give us a ring at 1-855-688-7269, and we'd be more than happy to get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
waste of money
on July 1, 2021
Posted by: disappointed
Verified Purchase:Yes
this holster does not fit the iphone 12 unless the phone is encased in yet another layer of protection.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 2, 2021
Apologies for any confusion prior to purchase, but you are correct that the Defender Series Holster is designed to work with the Defender Series Case, not just an uncovered iPhone.

Please feel welcome to give our friendly Otters a call at 1-855-688-7269 if we can be of any further assistance and we'll always be happy to talk shop!


Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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