Customer reviews from otterbox.com
OtterBox - Defender Series Holster for iPhone 12 and iPhone 12 Pro 78-52600 - Black
Average customer rating
3.7
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
42
4 Stars
8
3 Stars
10
2 Stars
4
1 Star
17
70%of customers recommend this product.
(
42 out of
60)
Customer Reviews for OtterBox - Defender Series Holster for iPhone 12 and iPhone 12 Pro 78-52600 - Black
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Satisfied user
Verified Purchase:Yes
I’ve use OtterBox products for over 15 years and have not lost a phone due to damage from dropping them.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This clip for the otter box case works perfect, I dropped my phone three times and had no problems
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Pwb1963
Verified Purchase:Yes
Brand easily. This is my third replacement. Holster clip breaks. Holster crwcked. Third time corner of holster broke and phone could not stay inside holster. Screen crwcked when phone fell from holster.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, October 21, 2022
That's a rough string of experiences with the Defender Series holster, and we're very sorry that recurring damage to that component has somehow been a thing. Not only that, but the ensuing result involving your iPhone's display is obviously the most regrettable aspect of all this.
Unfortunately, our warranty won't be able to help with device repairs or replacement, but we would definitely be happy to work with you on a new case solution going forward. Please feel welcome to give us a call at 1-855-688-7269 and we'll go from there.
Kindly,
OtterBox Customer Service Team
Unfortunately, our warranty won't be able to help with device repairs or replacement, but we would definitely be happy to work with you on a new case solution going forward. Please feel welcome to give us a call at 1-855-688-7269 and we'll go from there.
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Lewerica
Verified Purchase:Yes
Though it was advertised for an iPhone 12, it was way too large for my iPhone 12; had to return!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 8, 2022
It's really odd that you had such trouble with the fit of this Defender Series holster, as it's definitely the one that was engineered for use with the iPhone 12. Well, we should clarify that it was designed to hold the Defender Series case that holds the iPhone 12 within. You weren't by any chance attempting to use the holster without the case, were you?
Regardless, you've moved on, but if we can ever be of any Otter assistance down the road, please do feel welcome to give us a call at 1-855-688-7269, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Regardless, you've moved on, but if we can ever be of any Otter assistance down the road, please do feel welcome to give us a call at 1-855-688-7269, and we'll always be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Kwasi
Verified Purchase:Yes
The recent shield protectors are slightly larger than iPhone
Response from otterbox.comBy OtterBox, Customer Service Team, November 15, 2022
Thanks for the heads-up on the Otter struggles you're currently having. We were a bit confused about if you were trying to use the Defender Series holster from the picture directly with your iPhone rather than with the rest of the case. That would certainly explain the wonky fit, but perhaps we're misunderstanding the situation.
Please do feel welcome to give us a call at 1-855-688-7269 so we can get a firm grasp on what's what, and we'll be glad to help make sure you have a great experience going forward!
Best,
OtterBox Customer Support
Please do feel welcome to give us a call at 1-855-688-7269 so we can get a firm grasp on what's what, and we'll be glad to help make sure you have a great experience going forward!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Bicyclegirl
Verified Purchase:Yes
Poor quality. Definitely not the same as 2 years ago
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 4, 2023
What's going on with your most recent Defender Series holster that's got you feeling like the quality isn't what it once was? If the component has been compromised, we'd be glad to help get you a fresh start with a brand-new warranty replacement.
Just ping our friendly Otters at 1-855-688-7269 so we can get a better handle on your experience, and we'll be glad to get everything properly dialed in for a great go moving forward!
Best,
OtterBox Customer Support
Just ping our friendly Otters at 1-855-688-7269 so we can get a better handle on your experience, and we'll be glad to get everything properly dialed in for a great go moving forward!
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com