Customer reviews from otterbox.com
OtterBox - Defender Series Holster for iPhone 12 and iPhone 12 Pro 78-52600 - Black
Average customer rating
3.7
(81 Reviews)
Rating breakdown 81 reviews
5 Stars
42
4 Stars
8
3 Stars
10
2 Stars
4
1 Star
17
70%of customers recommend this product.
(
42 out of
60)
Customer Reviews for OtterBox - Defender Series Holster for iPhone 12 and iPhone 12 Pro 78-52600 - Black
Customer Rating
5
Excellent product, wish it would last a bit longer
on December 19, 2023
Posted by: Anonymous
Verified Purchase:Yes
Great belt clip, perfect fit from Otterbox for apple, wouldn’t want any other product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Otterbox is a great company with great products. I always trust them to protect my phones!! Great customer service too!! I always recommend their products!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Walt Carey
Verified Purchase:Yes
Holster did not fit my iPhone 12 mini. A fee, plus shipping charged to exchange.
Response from otterbox.comBy Customer Service, April 26, 2024
Hello, Walt! We are so sorry for any confusion. We do see some compatibility between the iPhone 13 mini and the iPhone 12 mini, but not with the iPhone 12 and iPhone 12 mini. It sounds like you may have already reached out regarding this need, but if not, or if there is something further we can assist with, please reach out to our CS Team by phone or via chat!
Written by a customer while visiting otterbox.com
Posted by: Pete
Verified Purchase:Yes
This is the 2nd defender holster I’ve bought this year and the quality on both is pathetic as they now have 2 small raised plastic pieces where the phone clips into the case unlike the old style holster which had a much larger & better clip that holds the phone in place. You can tell when you snap your phone into this holster that it barely catches. Also this one was much more expensive than the one I purchased in January of this year. You need to bring back the original Defender Holsters. If this is the best quality you can provide then I won’t be purchasing any more of your cases.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 8, 2024
Hello Pete! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: LYNN
Verified Purchase:Yes
NEW HOLDER IS NOT AS SECURE AS ORIGINAL - DROPS OUT MORE OFTEN
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, March 13, 2025
Hello Lynn! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
tHE REVIEW is accurate for the iphone 12, it should be a reflection of a iphone 12 mini
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, April 10, 2025
Hello David! Thank you for your feedback. This holster is designed for the iPhone 12 and iPhone 12 Pro and is not compatible with the iPhone 12 mini. If you need assistance with a return, we are more than happy to help! Please reach out to our friendly Otters via chat and we can help with a return!
Written by a customer while visiting otterbox.com
Posted by: LM King
Verified Purchase:Yes
This is exactly what I needed without having to buy additional items. I appreciate that I can purchase only what I need. Quality is still the same from Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Donald
Verified Purchase:Yes
Still have Iphone 11.. Ordered as I thought it should fit the 11.. Fits but not a tight snug.. No fault of yours..... Thanks
Response from otterbox.comBy Customer Service, July 7, 2025
Hello, Donald! We’re so sorry to hear about the trouble with your product. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com