Customer reviews from otterbox.com
OtterBox - Defender Series Case and Holster - Samsung Galaxy S10 - Black
Average customer rating
3.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
6
4 Stars
0
3 Stars
2
2 Stars
1
1 Star
4
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for OtterBox - Defender Series Case and Holster - Samsung Galaxy S10 - Black
Posted by: Gerald
Verified Purchase:Yes
I have not even had my case a month and the rotation part of the clip snapped off and broke.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 15, 2020
Hi Gerald,
We’re sorry to see that the holster for your Defender case broke. This is unfortunate but all is not lost. Thankfully, we can easily replace your holster through our simple warranty. When you have a moment, please click on the link below to get a warranty started!
https://www.otterbox.com/en-us/warranty-claim
Kindly,
OtterBox Customer Service Team
We’re sorry to see that the holster for your Defender case broke. This is unfortunate but all is not lost. Thankfully, we can easily replace your holster through our simple warranty. When you have a moment, please click on the link below to get a warranty started!
https://www.otterbox.com/en-us/warranty-claim
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Ronald
Verified Purchase:Yes
can't exchange or correct due to coiv-19 according to your website
Response from otterbox.comBy OtterBox , Customer Service Team , May 21, 2020
Hi, Ronald!
We're sorry to hear that you received the wrong size case! While our communications are significantly delayed right now, we can definitely get you taken care of. Please reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
We're sorry to hear that you received the wrong size case! While our communications are significantly delayed right now, we can definitely get you taken care of. Please reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Mick7
Verified Purchase:Yes
Quick delivery. Fits
The delivery arrived quickly. The case fit perfectly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: BDT47
Verified Purchase:Yes
My husband was keeping his cell phone in his pocket. Sometimes it was difficult to get it out quickly. I'm on my second OtterBox Defender so I ordered one for him. He loves it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Got wrong size set back to change to s10 plus but
on June 30, 2020
Posted by: jeannie
Verified Purchase:Yes
I got the wrong phone clip got the s 10. Need the s10 plus sent back for a change. But haven't received it yet
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 6, 2020
Hi, Jeannie!
We're sorry to hear that you received the wrong holster! Keep in mind, this holster is designed to be sued alongside the full Defender Series case, so it will not be compatible with the device alone. Having said that, we looked int your account, and we're not seeing any recent returns. Feel free to reach out to our Customer Service Team about that return here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you received the wrong holster! Keep in mind, this holster is designed to be sued alongside the full Defender Series case, so it will not be compatible with the device alone. Having said that, we looked int your account, and we're not seeing any recent returns. Feel free to reach out to our Customer Service Team about that return here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com