Customer reviews from otterbox.com
OtterBox - Defender Series Case and Holster - Samsung Galaxy S10 - Black
Average customer rating
3.2
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
6
4 Stars
0
3 Stars
2
2 Stars
1
1 Star
4
60%of customers recommend this product.
(
6 out of
10)
Customer Reviews for OtterBox - Defender Series Case and Holster - Samsung Galaxy S10 - Black
Posted by: mattmcd31
Verified Purchase:Yes
I have used OtterBox for my olast 4 phones. Never had one get damaged or crack a screen.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brandoo
Verified Purchase:Yes
always friendly and willing to help. I always recommend this brand to my friends and family
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Didn't realize how much I missed having a holster
on December 4, 2019
Posted by: KenS
Verified Purchase:Yes
This has stopped all my pocket dials. Much easier than fishing phone out of pocket while walking my dogs.
Written by a customer while visiting otterbox.com
Posted by: junkmoney2
Verified Purchase:Yes
Does not fit. Too small. The need for a more descriptive view.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 12, 2020
Hi there!
We're sorry to hear that you're having some trouble with your new Defender Series holster! Keep in mind, this belt clip is designed to be used with a Defender Series case, so it will not be compatible with other cases or the device alone. If you are using a Defender Series case, please don't hesitate to reach out to our Customer Service Team through the link below, and we'd be more than happy to get you pointed in the right direction.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having some trouble with your new Defender Series holster! Keep in mind, this belt clip is designed to be used with a Defender Series case, so it will not be compatible with other cases or the device alone. If you are using a Defender Series case, please don't hesitate to reach out to our Customer Service Team through the link below, and we'd be more than happy to get you pointed in the right direction.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
I purchased this Defender product about a month ago. I had already purchased a tempered glass protector and installed it. Once I had placed the S10 into the case, the tempered glass broke within a day. I removed the glass and purchased another thinking the glass was defective but the exact thing happened again. I ended up purchasing the Unicorn Beetle case and the glass has never broken once. I am extremely happy with the new purchase and quite disappointed with Otterbox. I have always been a strong supporter of Otterbox products for many years and now I have a Defender case that is unusable.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 16, 2019
Hey, Robert!
We're sorry to hear about your frustration with the Defender Series case. When it comes to screen protectors, we aren't able to guarantee compatibility with third-party products, as we don't test our cases with them. That being said, we have designed our cases to be totally compatible with Alpha Flex. Check that out here: https://www.otterbox.com/en-us/samsung-galaxy-s10/alpha-flex-screen-protector/77-61384.html#start=1
Give us a ring at 1-855-688-7269 if you'd like to learn more about that protection option.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with the Defender Series case. When it comes to screen protectors, we aren't able to guarantee compatibility with third-party products, as we don't test our cases with them. That being said, we have designed our cases to be totally compatible with Alpha Flex. Check that out here: https://www.otterbox.com/en-us/samsung-galaxy-s10/alpha-flex-screen-protector/77-61384.html#start=1
Give us a ring at 1-855-688-7269 if you'd like to learn more about that protection option.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: billy g
Verified Purchase:Yes
product is good quality and i'm able to order the right one to fit my phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jess
Verified Purchase:Yes
Had it less than a week and the clip broke without applying stress at all. Not happy
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 8, 2020
Hi, Jess!
We're sorry to hear that your Defender Series Holster already broke! Thankfully, we have a great warranty, and a team of helpful Customer Service Otters. Please don't hesitate to reach out to us through the link below, and we'd be more than happy to get you taken care of with a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Defender Series Holster already broke! Thankfully, we have a great warranty, and a team of helpful Customer Service Otters. Please don't hesitate to reach out to us through the link below, and we'd be more than happy to get you taken care of with a replacement case.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Gordon
Verified Purchase:Yes
The case was fine and fit but, the holster that came with it is too large for the phone.
Response from otterbox.comBy OtterBox , Customer Service Team , April 14, 2020
Hey, Gordon!
We're sorry to hear about any disappointment with your recent order! We looked into this for you, and we're seeing that you ordered the Commuter Series case. This Defender Series holster is only compatible with our Defender Series cases, so it will not work with the case you currently have. We're sorry for any confusion. We're seeing that a return has already been started for you. If you run into any other issues or have any questions, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about any disappointment with your recent order! We looked into this for you, and we're seeing that you ordered the Commuter Series case. This Defender Series holster is only compatible with our Defender Series cases, so it will not work with the case you currently have. We're sorry for any confusion. We're seeing that a return has already been started for you. If you run into any other issues or have any questions, please don't hesitate to reach out to us here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com