Customer reviews from brother-usa.com
Brother - CS5055 Computerized Sewing Machine
Average customer rating
4.6
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
48
4 Stars
7
3 Stars
3
2 Stars
1
1 Star
2
100%of customers recommend this product.
(
32 out of
32)
Customer Reviews for Brother - CS5055 Computerized Sewing Machine
Customer Rating
2
It is almost impossible to see the screen display.
on August 29, 2024
Posted by: Bingo sewing
from Palm Springs, California
I hate absence of light on the screen. Light is TOO low in general. I
The machine works very well BUT it is difficult to see what's going on specially with the setting. The screen has NO LIGHT. I hate it so much.
The machine works very well BUT it is difficult to see what's going on specially with the setting. The screen has NO LIGHT. I hate it so much.
Response from brother-usa.comBy Brother Customer Service, August 30, 2024
Thanks for taking the time to review your experience with your Brother CS5055. We appreciate your feedback. I’m sorry to hear you are having dark screen issues with the Brother CS5055. I apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/CS5055
https://www.brother-usa.com/support/CS5055
Written by a customer while visiting brother-usa.com
Customer Rating
1
BAD PERFORMANCE
on July 18, 2024
Posted by: SARA
from MIAMI
its out of order ,very bad machine,I used only 5 minutes
Response from brother-usa.comBy Brother Customer Service, July 22, 2024
We understand you are experiencing issues with your Brother CS5055 machine not working properly. We'd like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Concerns with the company.
on May 25, 2024
Posted by: Anonymous
from Ohio
This is my second brother machine the first one which is very similar to this purchase had issues with the tension. But I had used it for years, and was pleased to purchase another one until I had issues with the company, not granting me the warranty because of misinformation, which they still have not resolved. Consequently, until resolved, I have only used the new machine a few times. It does have the same problems with threading the needle, but to give an accurate evaluation. I would need to use it more. Still waiting for the company to resolve the warranty issue from data purchase. So far all I’ve received is one email in four months From them.
Response from brother-usa.comBy Brother Customer Service, May 28, 2024
We are sorry to hear that there are threading issues with your CS5055 and warranty information. We would like to hear more and help. Please contact Brother Customer Service if you have not at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Nice little sewing machine.
on October 30, 2023
Posted by: WildVineAS
from Kansas
I have not used a sewing machine in years. Considering that, I was able to hem up some curtains within 30 minutes of unboxing it. Of course it took me 30 minutes to get the bobbin set up, the machine threaded etc.
Very simple to figure out with very simple instructions. I think I will even try some different stitches for hemming pants...stretch stitch features may come in handy.
Very simple to figure out with very simple instructions. I think I will even try some different stitches for hemming pants...stretch stitch features may come in handy.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Helpful
on October 9, 2023
Posted by: Paddy
from Arizona
My second sewing machine. The features on this machine are excellent. The instruction book should be revised and made easier to understand.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Easy to Use
on October 6, 2023
Posted by: Deetee
from Sioux City IA
I bought this for my adult granddaughter for her first machine. She loves it and has put it to very good use. She found it easy to use and has all the features she needs. She was given an expensive machine of another brand, but she likes this one better.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Worked fine, but...
on October 4, 2023
Posted by: DadRob
The machine worked fine. Unfortunately it fell off the table and broke the bobbin winder. Apparently that part is not available. I will probably look at a difrrent brand to replace it.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, October 5, 2023
We are sorry to hear about your sewing machine. If you would like to get the bobbin winder repaired on your Brother CS5055, you can use the link below to locate the nearest Brother Authorized Service Center to you:
https://www.brother-usa.com/dealer-locator
If we can help answer any other questions for you, please contact Brother Customer Service at:
https://www.brother-usa.com/support
https://www.brother-usa.com/dealer-locator
If we can help answer any other questions for you, please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Second sewing machine
on September 26, 2023
Posted by: Constance
I needed a second machine for sewing love this machine.
Easy to use. Sews nicely
Easy to use. Sews nicely
Written by a customer while visiting brother-usa.com