Customer reviews from xerox.com
Xerox - B225 Multifunction Printer - Monochrome
Average customer rating
3.8
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
29
4 Stars
9
3 Stars
4
2 Stars
2
1 Star
10
Customer Reviews for Xerox - B225 Multifunction Printer - Monochrome
Customer Rating
4
No fax capabilities, otherwise good
on April 23, 2024
Posted by: Glitcher1870
from Ellicott City, MD
[This review was collected as part of a promotion.] I was hoping this had faxing capabilities but the options that are supposed to be on the screen are not there. And I don't have a faxing service with ethernet connection. Otherwise it seems to work well and was very easy to set up with my Linux OS.
Written by a customer while visiting xerox.com
Customer Rating
5
Great printer
on May 9, 2024
Posted by: Spence
from Pennsylvania
[This review was collected as part of a promotion.] We purchased this printer for our business. It works great. It’s fast and easy to use. I would recommend it.
Written by a customer while visiting xerox.com
Customer Rating
1
I understand why it was on clearance now
on June 14, 2024
Posted by: KToot
from Ottawa, Kansas
Awful setup - this printer only functions partially. The scanning feature is more trouble than it is worth. Would not recommend or purchase again. I have already stopped using it.
Response from xerox.comBy Xerox Customer Support, July 8, 2024
I apologize that you are experiencing problems with your B225 device. We would be happy to help you resolve this.
We recommend you check out the Print and Scan Experience app for hassle-free scanning and printing without the complicated setup: https://www.xerox.com/en-us/office/software-solutions/xerox-print-and-scan-experience-app
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
We recommend you check out the Print and Scan Experience app for hassle-free scanning and printing without the complicated setup: https://www.xerox.com/en-us/office/software-solutions/xerox-print-and-scan-experience-app
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com
Customer Rating
4
Xerox Quality
on July 1, 2024
Posted by: guitarman
from Arkansas
[This review was collected as part of a promotion.] This is my second Xerox Multifunction printer, and I can vouch for their quality. My first is a "Workcentre 3225 MF Printer" which is still operational (10 years old). My second is the B225 and all though I have had somewhat of a difficult time setting it up, it had nothing to do with the printer or Xerox. The set up is somewhat different than my first Xerox, so it took a little time before I got it right. My apologies go out to any of those I may have offended at Xerox. Thanks for your understanding.
Written by a customer while visiting xerox.com
Customer Rating
1
Worst Printer Installation in 25 Years
on January 7, 2026
Posted by: Paul1976
from Wiltshire, UK
In 25 years working with computers, I've never experienced so many problems with trying to install a printer.
Firstly, I must point out the display panel. It is very poor quality, wrongly positioned and feels no better than a school calculator. The menu system is truly poor and extremely basic, and makes finding the information you want hard. Not intuitive in any way.
Firstly, I must point out the display panel. It is very poor quality, wrongly positioned and feels no better than a school calculator. The menu system is truly poor and extremely basic, and makes finding the information you want hard. Not intuitive in any way.
The installation however was where things took a nosedive.
Windows didn't recognise the printer drivers, even off the CD is used! Even the printer software you'd expect to see wasn't present - you have to go online. Why the CD then?
I could have solved this by other means, but what is most frustrating is the app. Oddly, it's called Easy Assist??
EASY ASSIST
Complex, unforgiving and not user friendly is ANY way. I even tried it on different phones to check whether this made any difference. It didn't.
I could not connect the app to the printer, despite trying multiple times and ways. Not connecting automatically, I opted for a manual connection.
The app told me "Locate the SSID name and PW on your Printers display." Finding that information using the instructions given on the app was beyond infuriating! Lookin at the help option presents: Press OK on the control panel until you see the SSID and PW.
Not only does nothing happen, but the information doesn't even appear anywhere else.
The instructions simply do not correspond with how it functions.
Windows didn't recognise the printer drivers, even off the CD is used! Even the printer software you'd expect to see wasn't present - you have to go online. Why the CD then?
I could have solved this by other means, but what is most frustrating is the app. Oddly, it's called Easy Assist??
EASY ASSIST
Complex, unforgiving and not user friendly is ANY way. I even tried it on different phones to check whether this made any difference. It didn't.
I could not connect the app to the printer, despite trying multiple times and ways. Not connecting automatically, I opted for a manual connection.
The app told me "Locate the SSID name and PW on your Printers display." Finding that information using the instructions given on the app was beyond infuriating! Lookin at the help option presents: Press OK on the control panel until you see the SSID and PW.
Not only does nothing happen, but the information doesn't even appear anywhere else.
The instructions simply do not correspond with how it functions.
I'd had enough of inkjet printers and expected a far better experience than what I've had. This is Xerox! It's going back to the supplier and I won't be ordering another Xerox. Dreadfully disappinted.
Response from xerox.comBy Xerox Customer Support, January 26, 2026
We’re sorry to hear about the frustration you experienced — this is not the setup experience we intend to deliver. Your feedback on the control panel, Windows installation, and the Easy Assist app is understood and taken seriously.
For customers who wish to try an alternate setup approach, we offer step‑by‑step video guides:
Unbox & Assemble: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152621#video
Power On & Wi‑Fi Setup: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152630#video
We respect your decision to return the printer and appreciate you taking the time to share such detailed feedback, which will be passed along to our product and software teams.
If you need additional support, feel free to contact us at: +44 (0)370 900 5501. We're here to help and would appreciate the opportunity to work with you.
For customers who wish to try an alternate setup approach, we offer step‑by‑step video guides:
Unbox & Assemble: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152621#video
Power On & Wi‑Fi Setup: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152630#video
We respect your decision to return the printer and appreciate you taking the time to share such detailed feedback, which will be passed along to our product and software teams.
If you need additional support, feel free to contact us at: +44 (0)370 900 5501. We're here to help and would appreciate the opportunity to work with you.
Written by a customer while visiting xerox.com
Customer Rating
1
Do not buy
on February 11, 2026
Posted by: Fivos
from greece
This the third year i'm using this printer and conlusion is that the connectivity of printer is useless, i'm fighting over two hours to make the pc recognise the printer, is on wifi with static ip and xerox software cannot find the printer, useless machine. Instead of being the easiest thing to connect the printer is so frastrating that i will go to another brand. Waste of money. I bought it because i know xerox is a brand name. Sure maybe on machines that cost over 1000dollars
Response from xerox.comBy Xerox Customer Support, February 23, 2026
We apologize that you are experiencing issues with your Xerox B225 device. We would be happy to assist and have reached out to you via the contact information provided with your review.
May we suggest you check out this article from our support pages:
Setup video: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152630#video
If you need additional support, feel free to contact us at 800-835-6100 option 1, 1. We look forward to working with you.
May we suggest you check out this article from our support pages:
Setup video: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152630#video
If you need additional support, feel free to contact us at 800-835-6100 option 1, 1. We look forward to working with you.
Written by a customer while visiting xerox.com