Customer reviews from xerox.com
Xerox - B225/DNI MFC / All-In-One Up to 34 ppm Monochrome Ethernet (RJ-45) / USB / Wi-Fi Laser Printer - Monochrome
Average customer rating
3.7
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
29
4 Stars
8
3 Stars
4
2 Stars
3
1 Star
11
Customer Reviews for Xerox - B225/DNI MFC / All-In-One Up to 34 ppm Monochrome Ethernet (RJ-45) / USB / Wi-Fi Laser Printer - Monochrome
Customer Rating
1
Avoid this terrible printer
on April 10, 2026
Posted by: Parsonking
from Southend-on-Sea
The printer repeatedly drops wi-fi and the unit has to be reinstalled again and again to be recognised. For the past 10 years I have used my faithful Samsung mono laser printer/scanner/copier and I only changed printer because my old one was clapped out. I have spent unbelievable hours of frustration trying to configure this Xerox and see if it will continue to retain wi-fi. Having checked, it seems the firmware is not the latest version and there is no means of updating firmware from the printer menu. The chatbot on the Xerox site couldnt help. I deeply regret spending on this printer and the wasted time. it is now too late for me return it, which is even more irritating.
Written by a customer while visiting xerox.com
Customer Rating
2
Squeaks, squeals, and grinds
on March 22, 2026
Posted by: JerryL
from Miami, Florida
I bought this machine just over a month ago. Since day one it has been making squeaking, squealing, and grinding noises. I went online and I believe the live chat must have been a chatbot instead. I was instructed to look for possible cardboard or other things that might be stuck inside. I found nothing.
I print a lot of documents and need then collated. One of the documents was 10 pages in length and I needed 5 sets. After the 3rd set, the pages started to jam in the exit chute and the copies started to come out being inserted out of order.
For a brand new machine, I am very disappointed.
Response from xerox.comBy Xerox Customer Support, July 13, 2026
Thank you for your feedback, and we're sorry to hear you're experiencing issues with your Xerox B225 device. We have escalated this issue for further investigation and are actively working toward a resolution.
If you need additional support, please contact us at 800-835-6100 (select Option 1, then Option 1 again). We're here to help and appreciate the opportunity to assist you.
If you need additional support, please contact us at 800-835-6100 (select Option 1, then Option 1 again). We're here to help and appreciate the opportunity to assist you.
Written by a customer while visiting xerox.com
Customer Rating
1
Do not buy
on February 11, 2026
Posted by: Fivos
from greece
This the third year i'm using this printer and conlusion is that the connectivity of printer is useless, i'm fighting over two hours to make the pc recognise the printer, is on wifi with static ip and xerox software cannot find the printer, useless machine. Instead of being the easiest thing to connect the printer is so frastrating that i will go to another brand. Waste of money. I bought it because i know xerox is a brand name. Sure maybe on machines that cost over 1000dollars
Response from xerox.comBy Xerox Customer Support, February 23, 2026
We apologize that you are experiencing issues with your Xerox B225 device. We would be happy to assist and have reached out to you via the contact information provided with your review.
May we suggest you check out this article from our support pages:
Setup video: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152630#video
If you need additional support, feel free to contact us at 800-835-6100 option 1, 1. We look forward to working with you.
May we suggest you check out this article from our support pages:
Setup video: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152630#video
If you need additional support, feel free to contact us at 800-835-6100 option 1, 1. We look forward to working with you.
Written by a customer while visiting xerox.com
Customer Rating
5
It's a beautiful machine!
on January 10, 2026
Posted by: jimbill
from Annapolis, Maryland USA
[This review was collected as part of a promotion.] My wife bought the B225 as a birthday gift and it is the best ever. I'm still learning to scan with it. It's not that easy for me.
Written by a customer while visiting xerox.com
Customer Rating
1
Worst Printer Installation in 25 Years
on January 7, 2026
Posted by: Paul1976
from Wiltshire, UK
In 25 years working with computers, I've never experienced so many problems with trying to install a printer.
Firstly, I must point out the display panel. It is very poor quality, wrongly positioned and feels no better than a school calculator. The menu system is truly poor and extremely basic, and makes finding the information you want hard. Not intuitive in any way.
Firstly, I must point out the display panel. It is very poor quality, wrongly positioned and feels no better than a school calculator. The menu system is truly poor and extremely basic, and makes finding the information you want hard. Not intuitive in any way.
The installation however was where things took a nosedive.
Windows didn't recognise the printer drivers, even off the CD is used! Even the printer software you'd expect to see wasn't present - you have to go online. Why the CD then?
I could have solved this by other means, but what is most frustrating is the app. Oddly, it's called Easy Assist??
EASY ASSIST
Complex, unforgiving and not user friendly is ANY way. I even tried it on different phones to check whether this made any difference. It didn't.
I could not connect the app to the printer, despite trying multiple times and ways. Not connecting automatically, I opted for a manual connection.
The app told me "Locate the SSID name and PW on your Printers display." Finding that information using the instructions given on the app was beyond infuriating! Lookin at the help option presents: Press OK on the control panel until you see the SSID and PW.
Not only does nothing happen, but the information doesn't even appear anywhere else.
The instructions simply do not correspond with how it functions.
Windows didn't recognise the printer drivers, even off the CD is used! Even the printer software you'd expect to see wasn't present - you have to go online. Why the CD then?
I could have solved this by other means, but what is most frustrating is the app. Oddly, it's called Easy Assist??
EASY ASSIST
Complex, unforgiving and not user friendly is ANY way. I even tried it on different phones to check whether this made any difference. It didn't.
I could not connect the app to the printer, despite trying multiple times and ways. Not connecting automatically, I opted for a manual connection.
The app told me "Locate the SSID name and PW on your Printers display." Finding that information using the instructions given on the app was beyond infuriating! Lookin at the help option presents: Press OK on the control panel until you see the SSID and PW.
Not only does nothing happen, but the information doesn't even appear anywhere else.
The instructions simply do not correspond with how it functions.
I'd had enough of inkjet printers and expected a far better experience than what I've had. This is Xerox! It's going back to the supplier and I won't be ordering another Xerox. Dreadfully disappinted.
Response from xerox.comBy Xerox Customer Support, January 26, 2026
We’re sorry to hear about the frustration you experienced — this is not the setup experience we intend to deliver. Your feedback on the control panel, Windows installation, and the Easy Assist app is understood and taken seriously.
For customers who wish to try an alternate setup approach, we offer step‑by‑step video guides:
Unbox & Assemble: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152621#video
Power On & Wi‑Fi Setup: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152630#video
We respect your decision to return the printer and appreciate you taking the time to share such detailed feedback, which will be passed along to our product and software teams.
If you need additional support, feel free to contact us at: +44 (0)370 900 5501. We're here to help and would appreciate the opportunity to work with you.
For customers who wish to try an alternate setup approach, we offer step‑by‑step video guides:
Unbox & Assemble: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152621#video
Power On & Wi‑Fi Setup: https://www.support.xerox.com/en-us/product/xerox-b225-multifunction-printer/content/152630#video
We respect your decision to return the printer and appreciate you taking the time to share such detailed feedback, which will be passed along to our product and software teams.
If you need additional support, feel free to contact us at: +44 (0)370 900 5501. We're here to help and would appreciate the opportunity to work with you.
Written by a customer while visiting xerox.com
Customer Rating
5
Brilliant printer and scanner!
on October 9, 2025
Posted by: Russ
from County Durham, UK
I've had the printer for 4 months now. I had a few issues when I upgraded to windows11, and had to reinstall the printer. The Xerox support team helped me out. Thanks Xerox! Great all round printer. Good quality prints and scans. Good build quality.
Written by a customer while visiting xerox.com
Customer Rating
2
Waste of money
on February 24, 2025
Posted by: AngryCPA
from Longmont, CO
This machine drinks toner like a fish drinks water! And the toner is ridiculously expensive, must be ordered online (not carried by any of the office supply stores in my area) and event the high yield toner doesn't last very long. Furthermore, it wastes much of the toner in the cartridge. It doesn't let you shake the cartridge to get any last little bit out. The print quality will still be perfectly fine, but it goes by page count and, once those pages are up, the printer is a paper weight until you put in a new cartridge. It even counts the blank pages!! I had seven pages remaining according to my status screen. I printed 6 pages (TWO OF WHICH WERE TOTALLY BLANK) and now I'm down to one remaining. My stupid tax software prints a lot of blank pages so just think of how many "pages" are wasted! I've owned the printer for just over three months and I've used up 6 regular and high yield cartridges which already totals nearly 3 times as much as I spent on the machine itself! Furthermore, I have to keep reinstalling the printer on my computer which is a waste of time. Then, every time I reinstall it, it defaults back to double-sided printing which is incredibly annoying!
Response from xerox.comBy Xerox Customer Support, March 5, 2025
We apologize that you are experiencing issues with your Xerox B225. We would be happy to assist and will be reaching out to you via the contact information provided with your review.
You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
Written by a customer while visiting xerox.com
Customer Rating
1
Unable to Connect to Wifi
on December 18, 2024
Posted by: Dani99
from Colorado Springs, CO
[This review was collected as part of a promotion.] I'm unsure as to why but I cannot connect this printer to the wifi. I've gone through the troubleshooting page, connected to the admin webpage, and even tried to manually update it by uploading the firmware files from the website for it. It refuses to connect to the wifi. It might be an issue that it can only connect to 2.4ghz? I'm not sure but it's very frustrating to set up and use.
Response from xerox.comBy Xerox Customer Support, January 13, 2025
We apologize that you are experiencing issues with your Xerox B225 device. We would be happy to assist and will be reaching out to you via the contact information provided with your review.
You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
Written by a customer while visiting xerox.com