Customer reviews from xerox.com
Xerox - B225/DNI MFC / All-In-One Up to 34 ppm Monochrome Ethernet (RJ-45) / USB / Wi-Fi Laser Printer - Monochrome
Average customer rating
3.7
(55 Reviews)
Rating breakdown 55 reviews
5 Stars
29
4 Stars
8
3 Stars
4
2 Stars
3
1 Star
11
Customer Reviews for Xerox - B225/DNI MFC / All-In-One Up to 34 ppm Monochrome Ethernet (RJ-45) / USB / Wi-Fi Laser Printer - Monochrome
Customer Rating
3
I really wanted to like it...
on November 20, 2024
Posted by: Mister_E3
from Ottawa, ON Canada
Previous Workcentre 3225 owner here and loved that machine. The software was great, the interface intuitive, and it ran like a top for 10 years before the fuser rollers gave out. This seemed like a suitable replacement, but the longer I own it, the less I like it. Pros: The print quality is excellent & the ADF is top-notch. As a printer/copier, it's solid. The hardware construction is a little flimsier than in the past, but it's clearly a well-built machine. Cons: The included software is fairly useless, it randomly drops off the wifi network, the cost per page is high, and it bricks itself when it runs out of toner (to the point where one can't even run the scanner). Some of that I can probably work around, but it's definitely put a dint in my faith in Xerox as a quality brand.
Response from xerox.comBy Xerox Customer Support, December 16, 2024
We apologize that you are experiencing issues with your Xerox B225 device. We would be happy to assist and will be reaching out to you via the contact information provided with your review.
You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
You can also contact us at 800-835-6100 option 1, 1. We look forward to working with you.
Written by a customer while visiting xerox.com
Customer Rating
4
Reliable printer, copier and scanner.
on November 7, 2024
Posted by: Barry
from LI NY
[This review was collected as part of a promotion.] Love all the features it supports.
Only thing I wish it could scan 2 sided documents.
Otherwise very good software and hardware.
Only thing I wish it could scan 2 sided documents.
Otherwise very good software and hardware.
Written by a customer while visiting xerox.com
Customer Rating
5
Great Home Printer
on September 14, 2024
Posted by: Xerox Printer
I purchased the printer about 4 months ago and it is such a great device !!
Written by a customer while visiting xerox.com
Customer Rating
4
All Good But Toner Is A Little Expensive.
on September 7, 2024
Posted by: Cyberrifles1776
from Los Angeles, CA
[This review was collected as part of a promotion.] I bought this 2 years ago and it works well. It meets my needs.
Written by a customer while visiting xerox.com
Customer Rating
5
Xerox B225 Dependable and easy to use
on August 13, 2024
Posted by: avguytim
from Latrobe, Pa.
[This review was collected as part of a promotion.] Very happy with the Xerox B225. Works great in my home office.
Written by a customer while visiting xerox.com
Customer Rating
5
Compact,good quality, multi function
on July 20, 2024
Posted by: Fred
from Methuen Ma
I bought this to replace my 30 year old M20I
Love xerox products
Love xerox products
Written by a customer while visiting xerox.com
Customer Rating
4
Xerox Quality
on July 1, 2024
Posted by: guitarman
from Arkansas
[This review was collected as part of a promotion.] This is my second Xerox Multifunction printer, and I can vouch for their quality. My first is a "Workcentre 3225 MF Printer" which is still operational (10 years old). My second is the B225 and all though I have had somewhat of a difficult time setting it up, it had nothing to do with the printer or Xerox. The set up is somewhat different than my first Xerox, so it took a little time before I got it right. My apologies go out to any of those I may have offended at Xerox. Thanks for your understanding.
Written by a customer while visiting xerox.com
Customer Rating
1
I understand why it was on clearance now
on June 14, 2024
Posted by: KToot
from Ottawa, Kansas
Awful setup - this printer only functions partially. The scanning feature is more trouble than it is worth. Would not recommend or purchase again. I have already stopped using it.
Response from xerox.comBy Xerox Customer Support, July 8, 2024
I apologize that you are experiencing problems with your B225 device. We would be happy to help you resolve this.
We recommend you check out the Print and Scan Experience app for hassle-free scanning and printing without the complicated setup: https://www.xerox.com/en-us/office/software-solutions/xerox-print-and-scan-experience-app
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
We recommend you check out the Print and Scan Experience app for hassle-free scanning and printing without the complicated setup: https://www.xerox.com/en-us/office/software-solutions/xerox-print-and-scan-experience-app
If you are still experiencing problems after trying this, our technical support might be able to troubleshoot you through the issue. You can call us at 800-835-6100 option 1, 1 to start the process.
We look forward to hearing from you and helping you with this issue.
Written by a customer while visiting xerox.com