Customer reviews from resideo.com
Honeywell Home - Refurbished Excellent - THX321WF3003W/U T10+ Pro Smart Thermostat with RedLINK 3.0, No Sensor - White
Average customer rating
2.7
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
2
4 Stars
5
3 Stars
4
2 Stars
3
1 Star
6
36%of customers recommend this product.
(
5 out of
14)
Customer Reviews for Honeywell Home - Refurbished Excellent - THX321WF3003W/U T10+ Pro Smart Thermostat with RedLINK 3.0, No Sensor - White
Customer Rating
3
Needs replaced (internal sensor error)
on January 8, 2024
Posted by: DBLBRANCHERS
Installed by co October 2022 and I am trying to search for my warranty
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, tech support, January 9, 2024
Hi DBLBRANCHERS, thank you for bringing this to our attention. This thermostat has 5 years of warranty through the installer. Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help with the warranty information.
Written by a customer while visiting resideo.com
Customer Rating
4
heat & cool to the same value - why???
on February 7, 2025
Posted by: consumer101
For the most part, the T10+ is doing its job.
It is possible to set the cooling and heating temperatures to the same values. This sets off a conflict in the thermostat - heat comes on and swings temperature higher than setting, then cooling comes on and swings temperature lower than setting, etc. It's perpetual and soon the system starts to stink with the constant switching. Even old slider thermostats will not allow heating and cooling settings to be the same. Why does the T10???
It is possible to set the cooling and heating temperatures to the same values. This sets off a conflict in the thermostat - heat comes on and swings temperature higher than setting, then cooling comes on and swings temperature lower than setting, etc. It's perpetual and soon the system starts to stink with the constant switching. Even old slider thermostats will not allow heating and cooling settings to be the same. Why does the T10???
Written by a customer while visiting resideo.com
Customer Rating
1
Doesn't do the basics
on April 10, 2025
Posted by: YYC Mechanical
The app does not have many features and does not work properly.
There is no way to know what equipment is running from the app. Stage 1 heat, stage 2 heat? Who knows! Is the fan running? Again, who knows.
Adjust the schedule? Nah, that doesn't work. Just fails to save every time. Permanent hold does though, so at least I was able to do that from the app.
It is a beautiful thermostat and beautiful app as far as looks go, but when it doesn't work then it's just a dumb blon, err I mean, thermostat with lipstick on.
These are easy features that are easily solved with your competitors product, which in all fairness is a better product altogether. Step up your Game, you'd think Honeywell means quality but in reality this offering leaves a lot to be desired.
Wow, go to submit the review, asks for me to accept the terms, but of course in true resideo fashion, I am unable to click accept.
Response from resideo.comBy Joey, Customer care, April 14, 2025
Hi, this is not something you should expect and we apologize for the experience. We're here to help if you need assistance in the future - just visit our Support Center link at the top of the page to find ways to contact us.
Written by a customer while visiting resideo.com
Customer Rating
4
Good solid unit with great features.
on November 14, 2024
Posted by: Rarobert
This is an excellent thermostat with great features. The remote sensors really enhance the useability and value of this unit. The only downside I have realized is lag time it takes for the phone app to catch up to the actual device. It is not hard to install. I did it myself.
Written by a customer while visiting resideo.com
Customer Rating
2
Nifty but don't like.
on December 26, 2024
Posted by: jiby
Heats until uncomfortably warm, then off until uncomfortably cool.
Response from resideo.comBy Maria, Tech Support, December 27, 2024
Hi jiby, thank you for your review of the T10+ thermostat. We are sorry to hear about this. The thermostat will start running your system until reaching the set temperature and then will cycle the system to maintain that temperature without letting the inside temperature getting above or below the setpoint. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
4
T10 display issues
on January 22, 2025
Posted by: Discolou
Worked great until recently when the display turns black and does recognize date and time
Written by a customer while visiting resideo.com
Customer Rating
5
Works Great
on February 6, 2025
Posted by: bill bill bill
from Indiana
I have had no problems with mine, but I have only had it for 4 years. Works great We'll buy again if it ever goes out.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
5
on May 30, 2025
Posted by: 42069
So far I havnt had any issues with these stats. I am an hvac professional that installs a lot of honeywell stats
I would recommend this to a friend!
Written by a customer while visiting resideo.com