Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
2
Nice screen but bug-prone
on March 14, 2022
Posted by: www.faithsteps.net
Frequency of use:Daily
Nice screen, easy enough to scroll through options.
Nice screen easy to scroll through options. But several times now the unit has dropped WiFi contact and will not respond to set it up again. I have to get the AC tech to do that. The Honeywell Home app does not appear to list this model, either. So I go through all the listed models to set up a new device and nothing works.
Nice screen easy to scroll through options. But several times now the unit has dropped WiFi contact and will not respond to set it up again. I have to get the AC tech to do that. The Honeywell Home app does not appear to list this model, either. So I go through all the listed models to set up a new device and nothing works.
No, I would not recommend this to a friend.
Response from resideo.comBy Jerry, Support, January 20, 2023
Hi, we'd be happy to help get you connected so you can manage your thermostat remotely. Find ways to get in touch by visiting our Support Center link at the top of the page.
Written by a customer while visiting resideo.com
Customer Rating
1
Worse than the wife!
on March 29, 2023
Posted by: FlordaSkeeter
from Everglades
Frequency of use:Daily
Gender:Male
This thing dont connect for crap! Now I got the wife nagging more than usual about the AC! Cost me at least 10 cases of keystone and for what? WIFI keeps asking me to register after I reconnect. The quality just aint good neither. This company's so cheap they would give a nickel to see Jesus riding a bicycle!
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Support, April 3, 2023
Hi, we're sorry to hear you're having trouble with the wifi connection. Please feel free to get in touch with us by selecting the support tab on the top of this page.
Written by a customer while visiting resideo.com
Customer Rating
5
THERMOSTAT / POWER DOWN / AVOID CALLING SVC. MAN.
on August 15, 2021
Posted by: Tony D.
from Tucson AZ..
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
I'm an HVAC tech. in S. AZ. This T-stat was pretty friendly as far as install and set up.. If there was one thing I would recommend to home-owners that are going to D.I.Y. ( TURN THE POWER OFF.. ) ( UNPLUG THE FURNACE/ AIR HANDLER)... Take your time.and read the instructions...
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
5
rating
on May 12, 2020
Posted by: george1950
Frequency of use:Daily
Gender:Male
I bought it as I have an old furnace and was I told by my air-condition repair company. Son far it works really well. I like the fact that it's internet compliant.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Wouldn't buy again
on January 15, 2021
Posted by: Not Happy with HW
from Oklahoma
Frequency of use:Daily
Gender:Male
The thermostat has a 0.1 degree adjustment on temperature. This means that even though it reads at 68 degrees, every time the temp changes by 0.1 degrees it kicks on the furnace. Causing the furnace to run constantly. Honeywell said this was working as designed. It seems this is the way HW does things now. I am changing mine out for an ecobee soon. You still have some control over the swing of temp. These were supposed to save money and they are costing more money. No thanks. Oh, and the wifi doesn't work a little over a year later. These require professional support so cha-ching! more money.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, October 4, 2021
Hi, we are sorry that you feel this way. All our thermostats have a -+1 degree differential that cannot be adjusted, but we will be happy to help you troubleshooting the Wi-Fi part. Make sure that you have a 2.4 GHz only network with no extenders or repeaters and visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
1
WiFi disconnect
on March 14, 2022
Posted by: mighty37
from NJ
Frequency of use:Daily
Work fine til now Vision Pro 8000 thermostat WiFi disconnect and message for reset WiFi, nothing wrong w my home WiFi. Nothing is update if I made change the home temp, useless. Call in customer service record message said it Total Connect app are down from Resideo company. Also thermostat states my uv light bulb are to last more 3 days, where do I get this replace?.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Do NOT buy this unit, worst if you travel
on January 15, 2021
Posted by: Bruce68
from Portland
Frequency of use:Daily
Gender:Male
A HVAC repair person installed this unit after another Honeywell unit died (after 15+ years!). The unit is very complicated and the instructions and menus are not intuitive, at all. Worst for us, we are often gone for months at a time. This unit lacks battery-backup. The default after power failure is 70 degrees. So in the winter instead of the 55-60 that we leave things, we are left burning much more gas. I wish that I had read the reviews before I gave the OK to install. In my opinion Honeywell should discontinue this unit.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, October 4, 2021
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch. -Jay
Written by a customer while visiting resideo.com
Customer Rating
1
poor quality - didn't last
on February 16, 2022
Posted by: never again
from madison al
Frequency of use:Daily
Poor quality - didn't last. Won't increase humidity in house more than 41% even when set at 60%. Have to have pans of boiling water on stove to increase humidity. Unit failed IN WINTER - no heat!!! When power goes out, entire unit fails. Unreliable. NEVER AGAIN!
No, I would not recommend this to a friend.
Response from resideo.comBy Support, February 18, 2022
Hi, this is not something you should expect, and we apologize for the experience. We're here to help if you need assistance in the future - just visit our Support Center link at the top of the page to find ways to contact us. -Jim
Written by a customer while visiting resideo.com