Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
1
worthless
on August 14, 2022
Posted by: KMYR
from Florida
Frequency of use:Daily
Gender:Male
Cannot keep internet connection and no support from Honeywell Its junk
No, I would not recommend this to a friend.
Response from resideo.comBy Support, January 27, 2023
Hi KMYR, this is not what you should expect. Please make sure that you have 2.4 GHz only network available with alphanumeric characters on both name and password. Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
2
Fails to reconnect with WIFI after 8 months of use
on August 22, 2024
Posted by: Three Zone Install
from Port Charlotte, Florida
Three of these units were installed in my home as a part of a three zone system in December of last year. After a brief WIFI outage yesterday one unit will not reconnect to the network, it’s the closest unit to the router. Still functions as a thermostat without WIFI, but I bought it for the remote access functions. 8 months of service is too short. I have a popular third party brand in another home that have been going strong for eight years.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, August 23, 2024
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Worst thermostat
on April 8, 2022
Posted by: Manni
from Surrey, BC Canada
Frequency of use:Daily
Gender:Male
I bought this about 3 years ago and every month it keeps saying WiFi disconnected! All of my other devices like iPhone, laptop, tv and IPTV box have never lost a wifi signal but this one does it quite often!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
2 have failed in less than a year and a half
on June 14, 2022
Posted by: EDB23
from Boston, MA
Gender:Male
I had 4 installed with a new system. The voltage in both cases was perfect, but the thermostats both died. Honeywell blamed the installers, but that is wrong. Plus, to maintain a warranty, you need to have them professionally installed. What a joke when all you really need to do if the voltage is correct is replace the dead thermostat with the new one in seconds.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, January 27, 2023
Hi EDB23, we are sorry to hear about this. These trade models should be installed, configured, troubleshot and replaced (if necessary) by an HVAC professional. We can assist troubleshooting to verify if these are faulty devices, Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
2
This thermostat started out good.
on April 4, 2022
Posted by: mr duke-3
from live oak.tx
Gender:Male
I glottal a new. AC unit in October. Sorry. 2021. Adaptive Honeywell VISIONPRO® 8000 WIFI PROGRAMMABLE THERMOSTAT the same day. Now it worked. It started to work real Nice. Install programmed everything. Thermostat went out and stop working on the 13th. Of March. 1:56 PM It has not worked at all since then. I've tried to reinstall it. Login or log it is their authentication page. The authentication page error. It's constant. Regardless of who account is associated with it. Lower ticket out me and my daughter reset it and it still come back with authentication page error. It will not pick up the Wi-Fi again so I can be able to log into it. I ever did it at the time of. We started up in October working great, working fine. Now you guys are piece of trash. Somebody help me out there. Thank you. In just one visit, you know? No, you guys could make this work by just replacing the thermostat with a new one. Politricks have played with and dealt with on your page has not worked. I even took out my router man to Delma router, reboot the router, reset my router and it still when I pick up this this little I think I don't understand why. But I do know a new one will solve the issue. Get back with me. Been out since 13th of March. Thank you. Google.
No, I would not recommend this to a friend.
Response from resideo.comBy Charlie, Support, January 27, 2023
Hi mr duke-3, we'd like to help get your thermostat connected. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
1
Junk
on August 9, 2022
Posted by: Curtarc
from Louisiana
Gender:Male
I have had two of these and they both have failed each after only about a year old. Why does this model seem to fail so often
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Failed within a month
on August 31, 2022
Posted by: ThermoDoesntWork
Frequency of use:Daily
Bought this one to replace the previous Honeywell because the programming wasn’t working right in the previous one. Should’ve kept that one because at least we could set the heat and A/C manually. This new one has shut down completely after a month. Hope there’s another thermostat company out there because I won’t be buying another Honeywell.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
2
Not reliable
on December 1, 2020
Posted by: tc27
from Memphis
Frequency of use:Daily
Gender:Male
I have three of these thermostats, all are four years old. Two are fine, so far. However, one has lost wi-fi connectivity, will not take the wi-fi password (the other two do) and now has quit running the furnace.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, October 4, 2021
Hi, we appreciate your feedback and would like the opportunity to help. Please visit the Support Center link at the top of the page for ways to get in touch. -Jerry
Written by a customer while visiting resideo.com