Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
1
Never buy this
on January 20, 2025
Posted by: Jim17
Worst ever unreliable product for new home. Replaced three times. Product is ineffective and has consistent fairure w our Goodman heat pump which requires this thermostat? Soon our one year warranty expires without heat or air consistently. We are on our third of these.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, January 21, 2025
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
1
on January 22, 2025
Posted by: No thx
This is a waste of money
System wait… for what? Until when? Who knows! Youll wake up cold though :D
System wait… for what? Until when? Who knows! Youll wake up cold though :D
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, January 28, 2025
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
2
Minimal features
on February 11, 2025
Posted by: Unimpressed24
from Texas
Wow who would think that a brand new digital thermostat would have many less features than the 20-year old tstat it replaced?? My old one could do four time slots per day (wake, leave, return, sleep), this has a measly wake and sleep. Seriously? Also the old tstat had Heat, Cool, Auto, Off and new has no Auto. I've had this less than a day and am already unimpressed. Might have to come back and reduce to one-star if it dies as quickly as others here state.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, February 14, 2025
Hi, we are sorry to hear about this. You can set up to 4 daily periods and the auto changeover feature can be enabled on your thermostat. We will be happy to guide you through the thermostat setup. Visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
1
One out of three working correctly at install.
on April 3, 2025
Posted by: rehj
from Northeast Florida
Had 3 installed in my house (replacing units that were far easier to use and read) when I had to have an ac replaced. One out of 3 dead out of the box. Second one nearly dead, doing some kind of reset/reboot every time you touched it, and then completely dead within 12 hours. So, a 33% fully functioning rate from the starting line is very disturbing.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, April 4, 2025
Hi rehj, we are sorry to hear about this and apologize for the inconvenience. This model has 5 years of warranty through your HVAC contractor. Our team is ready to help if you need more information about this. Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
1
Worked Great for 8 Months
on January 8, 2021
Posted by: fivestringer
from crescent city, fl
Frequency of use:Daily
Bought this 8 months ago. Worked great with no problems, then all of a sudden the wifi will not stay connected. I get nuisance emails from Honeywell telling me that it's not connected. Will not connect using Honeywell app when it used to work great. Called Honeywell (and after being on hold for an hour) and they were, of course, no use at all - claimed it was my wifi that was "bad"! Go figure.
Sorry folks, but I cannot recommend this T-stat. And Honeywell support is useless.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, September 21, 2021
Hi fivestringer, we are sorry that you feel this way. Please make sure that you are using a 2.4 GHz only network with no extenders or repeaters. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
3
Vision Pro 8000
on April 17, 2022
Posted by: No Patience Here
from Ocean City, MD
Frequency of use:Daily
Gender:Female
I had this installed about a year ago. It worked great until I got this error message about a month ago saying I need to install my thermostat. I went to the web site as instructed and all I can say is Good Luck with that. I am now on ignore still trying to figure out how to register this product for the 2nd time. The web site said to pick your product, I did and nothing happens. The WiFi is why I chose this product and now it will not connect to the internet because it says it is not registered.
No, I would not recommend this to a friend.
Response from resideo.comBy Jerry, Support, January 20, 2023
Hi, this is not something you should expect and we apologize for the experience. We'd be more than happy to help you sort this out. Our Support Center link at the top of the page has all the ways you can get in contact with us.
Written by a customer while visiting resideo.com
Customer Rating
1
HATE THIS THERMOSTAT
on September 1, 2022
Posted by: FMJRDN
from North Alabama
Frequency of use:Daily
I absolute hate this thermostat. It was expensive, won’t hold an internet connection, will not update from the website, sends me email constantly about it’s inability to maintain a connection, and to top it off, I bought 2 of the frickin things. Looking to replace.
No, I would not recommend this to a friend.
Response from resideo.comBy Charlie, Support, January 27, 2023
Hi FMJRDN, this is not something you should expect and we would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Hot mess
on March 31, 2021
Posted by: Homeowner Massachusetts
from Massachusetts
Frequency of use:Daily
Gender:Male
We did all the right things, The most respected HVAC company in the area installed this device. And this thermostat is still garbage.
It ignores the program we set and we wake up to heat cranking in the middle of the night. It disconnected to WiFi and will not reconnect. The problem is not the strength of our WiFi, every other WiFi device in the home works, even ones way further away from the router than the thermostat is.
We did not choose this thermostat, it was chosen & installed by the HVAC company. Hot mess.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, October 4, 2021
Hi, thanks for reaching out! Your thermostat is using our adaptive intelligent recovery function, which can be disabled. Simply follow these steps on your thermostat:
1.Press the ""Menu"" button.
2.Select ""Preferences""
3.Select ""Adaptive recovery""
4.Select ""On"" or ""Off
5.Press ""Done"" to exit and save changes.
-Joey
1.Press the ""Menu"" button.
2.Select ""Preferences""
3.Select ""Adaptive recovery""
4.Select ""On"" or ""Off
5.Press ""Done"" to exit and save changes.
-Joey
Written by a customer while visiting resideo.com