Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
3
settings
on April 24, 2022
Posted by: florida22
can't change humidififier/dehumidifier settings. not under menu ( or anywhere ) as the book and this online information says.
No, I would not recommend this to a friend.
Response from resideo.comBy Jerry, Support, January 20, 2023
Hi, we appreciate your feedback and would like the opportunity to help. Please visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
5
Works well-Has keypad lock
on July 8, 2022
Posted by: Mo27703
from Durham, NC
Frequency of use:Daily
Gender:Male
I've owned this thermostat for about four years. This thermostat is on the second floor and my router is on the first. It maintains a strong connection. I was happy to get another one today why my old Emerson thermostat stopped working. My Sister-in law has a non wifi Honey programable and she loves hers . Honeywell is a quality product. No complaints from either households.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Do not purchase
on October 19, 2022
Posted by: Sachi
from Victoria BC
Gender:Female
Doesn’t hold wifi and is very limited for programming. No ability to reduce temperature while at work other than manually. What a piece of junk.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Blank Screen
on November 26, 2023
Posted by: Shay38
from Florida
Thermostat has gone blank. Nothing has fixed it. We did all the troubleshooting. It has no battery to replace.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Poor reliability
on January 19, 2024
Posted by: frank69
from florida
Frequency of use:Daily
Gender:Male
Purchased this unit less than a year ago, got up this morning & the thermostat was completely dead, had to call a serviceman
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, January 23, 2024
Hi frank69, we are sorry to hear about this. If the thermostat has a blank display we recommend you to check the AC voltage between R and C wires. If the voltage is between 20-30 VAC please reach out to the installer to have the unit replaced, this model has 5 years of warranty. If the voltage is not within that range, the HVAC contractor will have to check the system to verify why it is not providing voltage to the thermostat.
Written by a customer while visiting resideo.com
Customer Rating
1
Don’t buy this
on June 16, 2024
Posted by: Service tech wewoka
from OKC ok
If power goes off or you disconnect power for service it will make you wait 1 hour to come back. Pay your service guy to wait. No way
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
2 went bad in less than a year
on October 11, 2024
Posted by: Reflections
from Pagosa springs, CO
I'm a builder and installed two of these in a house with two HVAC systems. The setup was cumbersome, but manageable. Within less than one month, one of the units stopped reading the temperature correctly. It was off by about 10 degrees. We previously had non wifi enabled thermostats installed, and they worked perfectly. This morning, not yet a year later, (10 months almost to the day) the second one has gone bad. The temperature was off on that one by the same amount, about 10 degrees. In a vacation home, if the heat is on low, this can lead to frozen pipes if the discrepancy it this bad. After two bad units, I wouldn't trust Honeywell with this kind of need again.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, Tech Support, October 14, 2024
Hi Reflections, we are truly sorry to hear about this. This is not what you should expect. Our thermostats use the ambient and radiant temperature for the indoor temperature display, so this reading may differ from conventional thermometers. To ensure the thermostat is displaying the correct indoor temperature, please verify there is insulation behind the thermostat wall plate, that there are no drafts within the wall, that the thermostat is not exposed to direct sunlight and that it is distanced from electronics such as TV’s and lights. It is possible to adjust the indoor temperature readings from -3 to +3 degrees form the installer setup.
Written by a customer while visiting resideo.com
Posted by: Midlothian VA
Verified Purchase:Yes
So convenient to be able to change your thermostat from far away or check on the temp from your phone. Didn’t realize what a game changer this would be.
Written by a customer while visiting resideo.com