Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
3
Drops wi-fi connection
on August 2, 2022
Posted by: jnotcho
from Eastern Washington State
Frequency of use:Daily
Gender:Male
Came with our new house about a month ago. Works ok but has lost wi-fi connection 3 times in that length of time when no other wi-fi device had a problem. Only way I have found to get it to reconnect is to reboot my router which is not acceptable when I leave for months at a time! I have a NEST at another house which has had no problems in 4 years!
Response from resideo.comBy Support, January 27, 2023
Hi jnotcho, this is not what you should expect. Please make sure that you are using a 2.4 GHz only network to connect the thermostat. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
have to register after every power interruption
on October 6, 2022
Posted by: frustrated owner
from Jacksonville
Frequency of use:Daily
Gender:Male
Thermostat works fine until there is a power interruption, then have to call and register it again and again and again.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Support, January 23, 2023
Hi, you should be able to perform a power cycle on the thermostat to recover wifi connection by detaching the faceplate for 30 seconds.
Written by a customer while visiting resideo.com
Customer Rating
1
Awful Experience
on September 27, 2022
Posted by: TH35
from Rochester, MN
Frequency of use:Daily
Gender:Female
DO NOT GET THIS PRODUCT! Very outdated and technical support is extremely lacking. Just purchased it brand new and had a professional install it. Have been on the phone for HOURS since installation last week with Honeywell/Resideo and my internet service provider with no resolution yet. Big mistake in purchasing this product.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, January 27, 2023
Hi TH35, this is not what you should expect. Please make sure that you have a 2.4 GHz only network available and that the name and password of your Wi-Fi have alphanumeric characters. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
WIFI issues
on December 27, 2022
Posted by: Vick
from North Judson, IN
Frequency of use:Daily
Gender:Male
I have had this for almost 2 years. Have never been able to connect to the app. It has a strong wifi signal however it keeps telling me I have to register the device. I have registered it! When I go to register it it says already registered.I am done with this just dissapointed the price we paid for it. Also the house temp drops 2 degrees before the furnace kicks on making it cold in the house.
No, I would not recommend this to a friend.
Response from resideo.comBy Charlie, Support, January 27, 2023
Hi Vick, we thank you for bringing this to our attention as it's not an experience you should come across when scheduling. Please visit our Support Center link at the top of the page to find ways to contact us, we'd be happy to help you.
Written by a customer while visiting resideo.com
Customer Rating
4
Very few issues
on September 25, 2020
Posted by: GTBLAKELY
from Leonardtown, MD
Frequency of use:Daily
Gender:Male
I bought a townhouse with this already installed...transferring everything to me was no problem. I have issues only when I lose the internet other than that it has been a good thermostat that I can control from anywhere as long as there is internet connectivity.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Posted by: Anonymous
from Schertz TX
Frequency of use:Daily
Gender:Female
Verified Purchase:Yes
I love that the app is easy to use. I can set thermostat from my phone or change temperature before I come home. I never touch the wall unit.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Screen went blank in 7 months
on April 2, 2021
Posted by: Jeff ripped off by 8000
from Greeneville TN
Frequency of use:Daily
Gender:Male
This product needs to be discontinued. Mine went out in 7 months. I heard this is a common problem. It was replaced with a Honeywell T10 that is a much better unit. Do not purchase this defective unit.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Would give 0 if I could
on May 21, 2021
Posted by: DisappointedinWI
from Wi
Frequency of use:Daily
Touchscreen feature stops working on these units, rendering them completely useless.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com