Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
1
Thermostat keeps going offline
on April 17, 2024
Posted by: Haynes
from Florida
Honey won't home thermostat keep going offline even though we have a strong internet connection
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, April 19, 2024
Hi Haynes, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
1
Thermosstat
on August 15, 2024
Posted by: Plaestine
I read the comments of course everyone has issues with WiFi you can’t have to much devices on WiFi don’t matter what speed ! I don’t need to use WiFi or app
As long it’s works properly for next 10 years I t would beo
As long it’s works properly for next 10 years I t would beo
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, September 17, 2024
Hi Plaestine, thank you for taking the time to rate the Vision pro 8000, we appreciate the feedback and will utilize your comments as we update our products.
Written by a customer while visiting resideo.com
Customer Rating
5
Perfect Thermostat for me
on November 12, 2024
Posted by: GPK1
works perfectly. This is the second such unit in my house. The forst one is working well too. The app is great as it does exactly what I need it to do.
Written by a customer while visiting resideo.com
Customer Rating
3
Control?
on November 22, 2024
Posted by: Kate1982
We just got these installed in our Retail store and I can't figure out how to make a permanent change to our temperature setting. Do I need to download the app, is that the only way to really control them? Help were sweating!
Response from resideo.comBy Maria, Tech Support, November 25, 2024
Hi Kate1982, thank you for reaching out to us. You can override the schedule temporarily or permanently, all this can be done directly from the thermostat's screen without the app. Change the set point and the select 'Temporary Hold' or 'Permanent Hold' and press Done. If you select the temporary hold, you can set a hold until time when the thermostat will resume the schedule. While using a hold, you can resume the schedule by pressing 'Cancel Hold'. Visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help guiding you through the thermostat features.
Written by a customer while visiting resideo.com
Customer Rating
1
WiFi feature sucks
on November 29, 2024
Posted by: Johnnyccc
from Pa
Constantly disconnecting from WiFi. Wast way too much time for remote control
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, December 16, 2024
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
5
Best T-stat I Have Found for Humidity Control
on December 3, 2024
Posted by: Krtpworks
We recently replaced our split system at our home, and I was hell bent on getting a good T-stat that would help with humidity control. Our mechanical contractor salesman and our job foreman both said this Honeywell Vision Pro 8000 was the one I wanted, hands down. I did a bunch of my own research before agreeing to it, and I could not come up with anything better, and I was willing to accept any price point. It’s considered light commercial, and it does a beautiful job! We now consistently stay between 43% and 48% RH in the house even when the outside air temp is close to the indoor air temp with high RH, and this Mama is very happy with that! 😊
Also, I love the wi-fi capability. I can control it from my phone. And it sends email alerts too. It’s very cool!
Written by a customer while visiting resideo.com
Customer Rating
2
Not reading wi/fi signal correctly
on January 9, 2025
Posted by: JOJO1
I've had a little over five years now . It is constantly loosing the wi/fi signal causing the aux heat to run . When checking the thermostat wi/fi setting on the thermostat wi/fi setup it says it has a great signal . Don,t understand why that is ?
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Customer care, January 14, 2025
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
5
Works Well Going on 4 Years
on January 17, 2025
Posted by: SeaChelle
from Virginia
Our VisionPro 8000 has been performing as expected since it was installed 4 years ago. The filter cleaning reminder light is useful. Have not experienced any Wi-Fi issues and unit indicates good signal strength. Consider a WiFi extender if the signal is low. I never trust the WiFi signal strength indicator on most devices. I would buy this unit again.
What is really great is the remote control app that I placed on my iPad and iPhone. I like to control the fan, turn the unit on/off, and also to bump the temp up or down when in bed. A more extensive printed manual would be nice, like the displayed message today "waiting for update". I was looking on the Honeywell site here for information and accidentally discovered it's not waiting on a software update but the weather service provider is down/slow. After it finally got a download it displayed the OAT and Humidity as usual.
Also learned from an HVAC tech who was performing a Fall service that if you bump the thermostat up more than about 4 degrees the emergency heating elements (we have a heat pump) are activated. I should not have to learn how to operate the thermostat from the service tech. The manual's WiFi connecting instructions are good. Error messages and other troubleshooting in the printed manual would be helpful. Finally, the almost 100 character-long URL under the "Need Help?" section seems to be blocked by Chrome.
I would recommend this to a friend!
Written by a customer while visiting resideo.com