Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
1
Terrible WiFi Thermostat- DON’T BUY IT
on November 14, 2021
Posted by: RJKbonita
I have three of these thermostats, working fine then WiFi not connected, says invalid password. Hmmm, working then nothing. Re-entered the password for my network and still won’t connect, error “invalid password”. Tried it re-enter the password on the other thermostat and same issue, invalid password. Mind you the third thermostat is still working and is connected to the same network… I have read other reviews seems to be a consistent problem. This is not the 1st time this has happen. Maybe a firmware issue or bad WiFi module…DON’T BUY THIS THERMOSTAT
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
5
Pro Install
on November 29, 2021
Posted by: HVAC12
from Pittsfield, MA
Gender:Male
I read the negative reviews and it seems to me they are anomalies. As a HVAC contractor we have installed all generations of this thermostat. Hundreds of them with no issues. They should not sell these to homeowners. They are not plug and play thermostats. People wire them wrong, program them wrong, and have unrealistic expectations. There's nothing wrong with them at all. When they got rid of the green screen version we bought 140 of them because we loved them so much. We stock 50 of them and use them on most installs. Never any problems.
Written by a customer while visiting resideo.com
Customer Rating
2
power loss
on December 3, 2021
Posted by: Tony.T
from Texas
Gender:Male
The thermostat is only a year old and the unit shut off and heated up where I thought that it might catch fire. This unit was professionally installed and I'm a retired Firefighter so the fire thing is not an overreaction.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, February 17, 2022
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be. -Joey
Written by a customer while visiting resideo.com
Customer Rating
5
Great Thermostat
on February 17, 2022
Posted by: TJ512
from Maryland
Gender:Male
It is very easy to use, the only problem was trying to get it registered. Finally figured it out.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
3
Works okay…just okay
on March 13, 2022
Posted by: Tsaiyuin
from District of Columbia
Gender:Female
It is very tedious to use as it seems to constantly drop the WiFi connection although the signal in the house is strong. Also, your installer better not move or die as you are completely screwed because without the installer passcode, if anything goes wrong, you cannot use the device.
No, I would not recommend this to a friend.
Response from resideo.comBy Jerry, Support, January 20, 2023
Hi, thanks for the review. If you ever need assistance with the passcode, we'd be happy to help! Our Support Center link at the top of the page has all the ways you can get in contact with us.
Written by a customer while visiting resideo.com
Customer Rating
4
Great thermostat but trouble with internet connect
on March 13, 2022
Posted by: ford23t
from Delray Beach FLORIDA
Frequency of use:Daily
Gender:Male
I installed this over 2 years ago never had trouble until now it won't hold the connection have reprogrammed several times with no results
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
2
Problem with WiFi
on March 20, 2022
Posted by: Boat
from Georgia
Frequency of use:Daily
Gender:Male
A few weeks ago Honeywell Home experienced problems! When they came back on one of my WiF Thermostat would not receive their signal. I reset the wiF on the Thermostat checked all of the settings all were the same as the other units in my home but this one would not connect with Honeywell Home!
No, I would not recommend this to a friend.
Response from resideo.comBy Jim, Support, January 26, 2023
Hi, we'd like to help get your thermostat connected. Our support team is available 7 days a week - just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
2
cannot reset to schedule after a time period
on July 23, 2022
Posted by: LENT
from Douglasville, Pa
Frequency of use:Daily
Gender:Male
We have 25 units in our facility and the othe more lucrative models will reset auto at a
certain time set in the unit. The model TH8321WF does not have this feature it seems once it is over ridden the unit remains in that state until manually reset.
certain time set in the unit. The model TH8321WF does not have this feature it seems once it is over ridden the unit remains in that state until manually reset.
Response from resideo.comBy Jerry, Support, January 20, 2023
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com