Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
4
Ok but could be better
on June 12, 2021
Posted by: Property manager
Frequency of use:Daily
Gender:Female
We bought this for a vacation rental property so we can lock the settings. This way, vacationers can't mess with the setting and put a restriction on the range of temperature. We had an idiot who put the thermostat to ac at 55 degrees and froze a 40 foot line (mostly outside) in 90 degree weather. Hence we went for this thermostat. My only complaint is that the lock feature should be for someone who wants to change it from heat to ac or vise versa. Also, it would be great to create your own password (maybe you can change the password and I just didn't figure that part out). If you set it to partial lock so that someone can change the thermostat from ac to heat, it allows the guest to mess with the rest of the features which can cause problems. Really want a full lock with the option to switch from heat to ac or vise versa.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
5
Very Capable WiFi Thermostat
on August 7, 2021
Posted by: BDavis
from Houston, TX
Frequency of use:Daily
Gender:Male
I had 4 of these installed in May of 2020. Two control heat pumps at my lake house and the other two control conventional A/C and gas furnaces at my primary residence.
The smart phone app allows me to control all the systems no matter where I am and I have had no failures of any kind. Now, these thermostats are more complex to setup due to the extensive features built in, but it took no more than 10 minutes each for my guys to finish.
These units hold temperature much more accurately than the old mechanical ones and have a Circulation setting in addition to Auto for the fan which will run the fan about 30% of the time regardless of heat or cool operation.
These were professionally installed including the fifth common wire for power with battery backup and I have nothing to complain about. They work very well.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Humidity not accurate
on August 24, 2021
Posted by: joe122123
Frequency of use:Daily
Gender:Male
This came as part of a new HVAC system installed by a local company. I found that the humidity sensor in the VisionPro is always inaccurate by +20-30 % RH. This problem makes the dehumidification control useless.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, September 21, 2021
Hi, we appreciate your feedback and would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be. -Joey
Written by a customer while visiting resideo.com
Customer Rating
1
Randomly changes the temperature, difficult to pro
on September 9, 2021
Posted by: asdsa
Frequency of use:Daily
Gender:Male
I got this with my new system. So far it has been nothing but trouble. Very difficult to program and changes temperature of it's own accord instead of following a program.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, September 21, 2021
Hi, we want to ensure you're able to use the thermostat as intended. Please visit our Support Center link at the top of the page for ways to get in touch. -Jerry
Written by a customer while visiting resideo.com
Customer Rating
1
Junk
on October 17, 2021
Posted by: YouTube todd
from Tn
The lithium battery is junk and yes we did have it professionally installed when we purchased our heat pump/ air conditioning. 3 have went out in 18 months. Stay away!!!
No, I would not recommend this to a friend.
Response from resideo.comBy Jerry, Support, February 17, 2022
Hi, this is not something you should expect and we apologize for the experience. We're more than happy to look into this for you. When you have a moment, contact us at 1-800-468-1502, or through Facebook and Twitter under Honeywell Home.
Written by a customer while visiting resideo.com
Customer Rating
2
Wireless connect terrible
on October 28, 2021
Posted by: RICKIE
from Knightdale, NC
Frequency of use:Daily
Gender:Male
Installed by our HVAC Folks; original went bad, c-warranty covered. Installed by our HVAC folks; continuously losing wireless.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Fan Runs Continuously
on November 1, 2021
Posted by: Tran
from Kingston, Ontario
Gender:Male
In April 2021, a contractor installed the VisionPro 8000 with a Goodman GSZC heat pump for cooling and heating. For the heating and cooling mode, the fan and heat pump would run continuously (6 hours straight) even though the temperature has been reached. I don't understand why the fan and heat pump continue to run when the temperature set point has been reached. An explanation would be appreciated. We do not have a humidifier nor dehumidifier connected to system that would activate the fan. These parameters have been deactivated in the thermostat.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, February 17, 2022
Hi Tran, thank you for bringing your experience to our attention. We'd like to have further details about the operation of the system. When you have a moment, please visit our Support Center link at the top of the page to find ways to contact us, as we're here to help you. – Charlie
Written by a customer while visiting resideo.com
Customer Rating
3
Aucune
on November 10, 2021
Posted by: Moimeme
from quebec
Frequency of use:Daily
Gender:Male
Y a t'il une facon de programmer une version en francais
Response from resideo.comBy Support, February 17, 2022
Hi, you should be able to find the manual of the thermostat in French by typing in the model number on our website. If you would like assistance with this, please visit our Support Center link at the top of the page lists the ways you can get in touch. We look forward to hearing from you soon. -Jay
Written by a customer while visiting resideo.com