Customer reviews from singer.com
Singer - QUANTUM STYLIST TOUCH 960-Stitch Sewing Machine - Pink/White
Average customer rating
3.8
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
19
4 Stars
5
3 Stars
1
2 Stars
1
1 Star
8
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for Singer - QUANTUM STYLIST TOUCH 960-Stitch Sewing Machine - Pink/White
Customer Rating
3
Expect more from Singer
on June 11, 2020
Posted by: Sadie
from Austin Tx
The machine was a gift and I don't have a receipt. Customer service is no help. The floor has cracked in two pieces. I have given them all the information they asked for but I don't have a receipt. I sent in the warranty on the machine when I got it why won't they abide by it. Will not buy another one.
Written by a customer while visiting singer.com
Customer Rating
1
They don't make them like they used to!
on May 31, 2020
Posted by: Experienced seamstress
from Chicago, Illinois
This machine is a nightmare. The fabric gets stuck under the needle if you begin at the end of the fabric. It has to be cut out! The automatic button hole maker is a disaster. I will have to make the button holes by hand. As soon as the quarantine is over I will drive the 1 hour with my 35 year old workhorse touch-tronic 2001 to hopefully have the bobbin case replaced or repaired. this machine has made me cry!!! One day I actually punched it.
Written by a customer while visiting singer.com
Posted by: T from Virginia
from Virginia
Verified Purchase:Yes
Super easy to set up and start sewing immediately. Screen is easy to use with many great pre stitches.
Written by a customer while visiting singer.com
Posted by: LV
from Chicago
Verified Purchase:Yes
Easy to use. Has so many different stitches to choose from. My 10 year old can embroid her own name. Perfect for making face masks.
Written by a customer while visiting singer.com
Posted by: NelP
from New Jersey
Verified Purchase:Yes
Love the machine! however, the thread cutter does NOT CUT.
Written by a customer while visiting singer.com
Posted by: CoCo
from Chicago
Verified Purchase:Yes
Purchased for my mother she had the exact same machine but something went wrong and she couldn't find anyone to repair it so she wanted another one great machine does a lot
Written by a customer while visiting singer.com
Customer Rating
1
I will never purchase a singer machine
on April 5, 2020
Posted by: no sew today
from Peoria IL
Plugged the machine in and the screen will not move forward, will not let me sew or anything else Nothing is worse than a machine that is broken before you get to use it once. I have contacted the customer service by email and I am calling tomorrow. Right now with stay at home can't even get it service Real nice! Would not recommend anyone purchasing a Singer. I would give it less than one star if that were possible. Every company should make sure their product works when you open the box.
Response from singer.comBy singersewingpwr, singersewingpwr, April 9, 2020
We are so sorry for your troubles, you can be assured we test and evaluate every machine before it leaves our factory for tension, sewing and all details of the operation. We take our Quality very seriously and would be happy to discuss personally with you in detail to find a way to restore your confidence in our brand and our machines. If you would care to provide contact details, our Sr. Quality Vice President will be happy to assist you immediately as well as call you personally to see how we might help restore your confidence again. Again we at Singer value our customers and our consumers at home and in the work place and will work tirelessly to make sure you are satisfied.
Please email our Customer Care team at TalktoUs@Singerco.com for additional assistance.
Please email our Customer Care team at TalktoUs@Singerco.com for additional assistance.
Written by a customer while visiting singer.com
Posted by: Country Lady
from Columbus, Ohio
Verified Purchase:Yes
I am mostly a hobby seamstress, although I do sew for practical reasons & gifts. This machine has many characteristics to make sewing fun & easier. I am looking forward to future projects.
Written by a customer while visiting singer.com