Customer reviews from singer.com
Singer - QUANTUM STYLIST TOUCH 960-Stitch Sewing Machine - Pink/White
Average customer rating
3.8
(34 Reviews)
Rating breakdown 34 reviews
5 Stars
19
4 Stars
5
3 Stars
1
2 Stars
1
1 Star
8
62%of customers recommend this product.
(
10 out of
16)
Customer Reviews for Singer - QUANTUM STYLIST TOUCH 960-Stitch Sewing Machine - Pink/White
Posted by: Nicey
from Indiana
Verified Purchase:Yes
Still have some to learn on this but it is a wonderful machine
I would recommend this to a friend!
Written by a customer while visiting singer.com
Customer Rating
5
Easy to use. Good price.
on December 15, 2022
Posted by: Kat.
from Victorville California
I have had this machine for a few years now. Have never had any problems at all with it. I would buy it again in a heartbreak.
I would recommend this to a friend!
Response from singer.comBy Velma, Customer Care, December 15, 2022
Thank you so much for the 5 stars and for taking the time to write your review. Our goal is for you to have the best sewing experience possible. We greatly appreciate you for sharing your experience with other shoppers.
Written by a customer while visiting singer.com
Customer Rating
1
Automatic cutting system does not work at all.
on October 31, 2022
Posted by: Anonymous
from Israel
Automatic cutting system in the 9985 and the latest 9960 does not work at all. It's a known big flaw on this machines. Unfortunately after I bought it, I came to know about this issue. The dealerships know about it and still they keep on selling it. The machine is unworkable, it keeps on jamming no matter what type of fabrics you try with.
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com
Customer Rating
1
Warranty does no good if the machine is defective
on July 30, 2022
Posted by: Boo!
This machine is an absolute piece of garbage. After continuous tension issues, broken plastic in the upper thread chamber causing it to get stuck, continuously not cutting, I sent the machine to a service center. The center LOST my machine for two months and when it was finally found they returned it to me and the knife fell out of the cutter, the tension is still messed up, will not sew any zig zag stitches at all and breaks after 5 inches of any other stitch.
An absolute waste of money, singer is the WORST brand out there.
An absolute waste of money, singer is the WORST brand out there.
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, July 31, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Customer Rating
1
Reoccurring tension issues
on January 2, 2022
Posted by: Jessilyn
from Middletown ny
I purchased this machine about 3 months ago and have had continual tension issues with the machine. The top thread constantly gets stuck and which causes an inbalance which then causes the bobbin to gather an extreme amount of thread on the bottom half of the stitch. This has only gotten worse in the three months and now I am unable to use the machine for more than two full stitches before I need to retread the machine entirely to fix the problem. When opening the top cover of the machine you can see the thread tangles around the mechanism which causes it to get stuck. There is also a small nick in the plastic that the thread gets stuck in while threading which also causes this problem.
No, I would not recommend this to a friend.
Response from singer.comBy Maxine, Customer Care, January 4, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had with your purchase. Your satisfaction is what we strive for, and we would love the chance to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and one of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Posted by: Anonymous
from Austin, TX
Verified Purchase:Yes
This is a great machine! Once I had it threaded correctly and used an OEM bobbin, it was smooth sewing on 2mm thick leather, doubled - granted leather can be inconsistent in thickness and toughness at various places, where it has hung up a few times, but for the most part, works great on hair on leather cowhide doubled. I recommend!
I would recommend this to a friend!
Response from singer.comBy Velma, Customer Care, October 26, 2021
Thank you so much for taking the time to write your review of the Singer Quantum Stylist model 9985 sewing machine. We’re happy to hear we hit the mark for you. Your satisfaction is what we strive for. We really appreciate your business.
Written by a customer while visiting singer.com
Customer Rating
2
So disappointed in this machine.
on February 14, 2021
Posted by: dotg
from Georgia
I bought this machine two years ago and only used it lightly for a couple of months before it completely broke. it sounded as if pieces were banging around and the thread jammed in knots. Because it was under warranty, Singer instructed me to send it to Atlanta to their repair shop. They kept it over two months and when it returned it did not sew properly. I only used it periodically and now it is not sewing again. Was a total waste of money. I bought this machine because I had the Quantum purchased 30years ago. I am still using that machine. Will never buy a Singer again.
No, I would not recommend this to a friend.
Response from singer.comBy Sherry, Customer Care, February 16, 2021
Your review is very concerning to us and we sincerely apologize for the issues you've had with your Singer Quantum Stylist model 9985 sewing machine. We put great importance on the quality of our products and the satisfaction of our customers. This is why we would like to gather more details from you regarding your issues. We would appreciate it if you would contact our customer care team by emailing us at talktous@singerco.com (Please put "Review" in the Subject line of the email) about your recent experience and one of our Customer Care agents will follow up with you.
Written by a customer while visiting singer.com
Posted by: isleofrosecreations
from Fayetteville, TN
Verified Purchase:Yes
Love this machine!! Now my favorite. Thread cutter is extra quite. Love the design of bobbin casing. So nice not to have to pull thread up. I am very partial to Singers for their easy of use and durability.
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com