Customer reviews from zagg
ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Average customer rating
4.1
(461 Reviews)
Rating breakdown 461 reviews
5 Stars
286
4 Stars
71
3 Stars
26
2 Stars
26
1 Star
52
79%of customers recommend this product.
(
74 out of
94)
Customer Reviews for ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Posted by: Karl HS
from WV
Verified Purchase:Yes
I spent many hours reading reviews, going to local stores before making a purchase. Some family members have iPad's with various brands and types of cases or keyboard/case combinations including the Apple set up. The Zagg Rugged is exactly that, rugged. If you are looking for a lightweight case/ keyboard look elsewhere. This Zagg is built for daily use on jobsites, outdoors and other uses where conditions aren't ideal. The weight of the keyboard helps maintain balance when the the case is opened. The detachable hinge feature allows use without the keyboard. I highly recommend the Zagg rugged book.
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: Happy Zagger
from Colorado
Gender:Female
Verified Purchase:Yes
This is my second Zagg cover and without it my iPads would be shattered, broken, chipped. I love Zagg!
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: Bill the IT Guy
Verified Purchase:Yes
It is excellent and I am very pleased with it. You just need to understand it weighs a lot more than you might expect!
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: CWLJUS
from Seattle, WA
Gender:Male
Verified Purchase:Yes
They removed features (like the charging port cover) from the previous model that made the previous model so much superior over this one. The pencil holder is too big as the OEM Apple Pencil falls out of it if tilted or upside down. The redesign was a poor decision except with the new touch button. You couldn’t really do much with that. The back material is too slippery. Who tested this redesign?? It’s overpriced in my opinion. I’ll only buy another one if I find a good discounted deal or good sale. Otterbox makes one (Achiever Series) that can be more expensive depending on the keyboard language you pick but its design makes ZAGG design look like stage 1 draft with the final product several stages away. The Otterbox design isn’t without its issues; however, I own both. ZAGG and Otterbox are really the only two real competitors. There are vendors that make cheap holders with keyboards and I’ve tested several but I would want to drop them on anything harder than a mattress.
No, I would not recommend this to a friend.
Response from zaggBy ZAGG, January 25, 2026
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try!
Written by a customer while visiting zagg
Posted by: BETH BG
from Florence,SC
Gender:Female
Verified Purchase:Yes
The Rugged Book Apple iPad for 9th generation is by far the best case with keyboard I have found. I wish that there was one charging port rather than a separate one to charge the case. Otherwise this case is what it says it is..rugged. This is second time purchase of Zagg cases. Would highly recommend this case.
I would recommend this to a friend!
Written by a customer while visiting zagg