Customer reviews from zagg
ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Average customer rating
4.1
(461 Reviews)
Rating breakdown 461 reviews
5 Stars
286
4 Stars
71
3 Stars
26
2 Stars
26
1 Star
52
79%of customers recommend this product.
(
74 out of
94)
Customer Reviews for ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Posted by: FasFred
from Rhode Island
Gender:Male
Verified Purchase:Yes
Really pleased with the Rugged Book. Solid and holds my iPad firmly in place. Being able to detach the screen from the keyboard or flip it around for video conferences is a real plus. The only downside is that it’s a little heavy. I was hoping it would be lighter than the one it replaced (which had a hung failure after a year). Very satisfied with it.
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: Marlene F
from Los Angeles CA
Gender:Female
Verified Purchase:Yes
Great keyboard and love that it detaches. Study too!
No, I would not recommend this to a friend.
Written by a customer while visiting zagg
Customer Rating
5
Paramedic tested, inner city paramedic approved!
on January 7, 2026
Posted by: Medic C
from New Jersey
Gender:Male
Verified Purchase:Yes
This case is the best! I use this case at my job as a paramedic in a large city. We use it for our incident charting. It’s been dropped never breaks, it gets opened and closed a hundred times in a 12 hour work day and stands the test! I love it so much I bought one of my own! Worth it !!
Written by a customer while visiting zagg
Posted by: Patrice
from CO
Gender:Female
Verified Purchase:Yes
Too clunky and heavy for me. Seems like I could drop it from a mountain top but I just want to put it in a large purse.
No, I would not recommend this to a friend.
Response from zaggBy ZAGG, January 18, 2026
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try!
Written by a customer while visiting zagg
Posted by: DA Colorado
from CO
Gender:Female
Verified Purchase:Yes
Zagg could do a better job at shipping as stated when ordering, however, that does not reflect the product! They are the best on the market in my opinion. Good battery life, sturdy, this one holds the pen tight thank goodness!
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: Hunter Yourbutt
Gender:Male
Verified Purchase:Yes
I love this case. It is everything I wanted. The durability and accessibility are off the charts good.
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: ChefNurse
Verified Purchase:Yes
I am particularly rough on my tablets, and Zagg did not disappoint! The case is beefy, the keys have a good spring to them, and the magnetic hinge allows me to turn the tablet around when I’m not using the keyboard. I wish they still had this for the iPad mini 5, but it more than serves for my 11 inch iPad Pro. Thanks again for a great case!
Written by a customer while visiting zagg
Posted by: S johnson
from Colorado Springs.
Gender:Male
Verified Purchase:Yes
Robust keyboard with great adjustability. Heavy duty and great keypad response
I would recommend this to a friend!
Written by a customer while visiting zagg