Customer reviews from zagg
ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Pro 11" Gen 4-1 iPad Air 10.9" Gen 5-4 iPad Air 11" M4-M2 - Black
Average customer rating
4.1
(467 Reviews)
Rating breakdown 467 reviews
5 Stars
292
4 Stars
71
3 Stars
26
2 Stars
26
1 Star
52
80%of customers recommend this product.
(
78 out of
98)
Customer Reviews for ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Pro 11" Gen 4-1 iPad Air 10.9" Gen 5-4 iPad Air 11" M4-M2 - Black
Posted by: Linda E.
from Maryland
Gender:Female
Verified Purchase:Yes
I’ve been using this keyboard for a number of years. Typically the hinge is what causes me to need a new keyboard, but I feel like the benefits far outweigh the negatives. I use it a good bit, so plastic wears out over time!
I would recommend this to a friend!
Written by a customer while visiting zagg
Customer Rating
5
Best rugged case for EMS/emergency service use.
on June 24, 2025
Posted by: Adam Bu
from Ontario, Canada
Gender:Male
Verified Purchase:Yes
Amazing product for EMS Use! We have a number of these for our iPad Airs that get used daily for EMS as our primary means of completing patient care reports. This product is fairly priced and works very well, while keeping our iPads well protected. Highly recommended.
My only wish is that the iPad battery would trickle charge the keyboard.
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: Becca C
from Arkansas
Gender:Female
Verified Purchase:Yes
Typing on the keyboard is smooth. The keys are spread out, and they don't stick. It's a nice compact keyboard case I would recommend to friends.
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: James B from Texas
from Austin, TX
Gender:Male
Verified Purchase:Yes
This one replaces an older one. I swear by ZAGG Rugged Books and I replaced it even though I no longer work out in the field. I like the ease of use and the protection!
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: RK in MD
from MD
Gender:Male
Verified Purchase:Yes
I have had this same product multiple times. Each time, the keyboard gets gremlins in after year... like not able to use certain keys and the forward slash key starting automatically and not stopping until the batter drains. I have not found another similar device, so i have replaced it again. I only recommend this if you don't mind replacing it. ZAGG wont help you - you need to buy it every 1 to 2 years. Great tool - but unreliable
No, I would not recommend this to a friend.
Response from zaggBy ZAGG, July 3, 2025
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try!
Written by a customer while visiting zagg
Posted by: Kathy Van
Verified Purchase:Yes
I really like the new Rugged Book, the only issue I had was getting the iPad INTO it……quite the struggle. It’s still not fitted perfectly, but it works and I can deal with it. 🙂
Written by a customer while visiting zagg
Posted by: Anonymous
from Texas
Verified Purchase:Yes
The i pad is always coming get detached from the iPad and I do not see where to or how to return it
No, I would not recommend this to a friend.
Response from zaggBy ZAGG, July 7, 2025
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try! You can find return instructions on support.zagg.com
Written by a customer while visiting zagg
Posted by: John E
Gender:Male
Verified Purchase:Yes
Works well. Seems well built to protect the iPad and the keyboard.
I would recommend this to a friend!
Written by a customer while visiting zagg