Customer reviews from zagg
ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Average customer rating
4.1
(461 Reviews)
Rating breakdown 461 reviews
5 Stars
286
4 Stars
71
3 Stars
26
2 Stars
26
1 Star
52
79%of customers recommend this product.
(
74 out of
94)
Customer Reviews for ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Posted by: Becca C
from Arkansas
Gender:Female
Verified Purchase:Yes
Typing on the keyboard is smooth. The keys are spread out, and they don't stick. It's a nice compact keyboard case I would recommend to friends.
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: James B from Texas
from Austin, TX
Gender:Male
Verified Purchase:Yes
This one replaces an older one. I swear by ZAGG Rugged Books and I replaced it even though I no longer work out in the field. I like the ease of use and the protection!
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: RK in MD
from MD
Gender:Male
Verified Purchase:Yes
I have had this same product multiple times. Each time, the keyboard gets gremlins in after year... like not able to use certain keys and the forward slash key starting automatically and not stopping until the batter drains. I have not found another similar device, so i have replaced it again. I only recommend this if you don't mind replacing it. ZAGG wont help you - you need to buy it every 1 to 2 years. Great tool - but unreliable
No, I would not recommend this to a friend.
Response from zaggBy ZAGG, July 3, 2025
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try!
Written by a customer while visiting zagg
Posted by: Kathy Van
Verified Purchase:Yes
I really like the new Rugged Book, the only issue I had was getting the iPad INTO it……quite the struggle. It’s still not fitted perfectly, but it works and I can deal with it. 🙂
Written by a customer while visiting zagg
Posted by: Anonymous
from Texas
Verified Purchase:Yes
The i pad is always coming get detached from the iPad and I do not see where to or how to return it
No, I would not recommend this to a friend.
Response from zaggBy ZAGG, July 7, 2025
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try! You can find return instructions on support.zagg.com
Written by a customer while visiting zagg
Posted by: John E
Gender:Male
Verified Purchase:Yes
Works well. Seems well built to protect the iPad and the keyboard.
I would recommend this to a friend!
Written by a customer while visiting zagg
Posted by: adromano94
from AZ
Gender:Male
Verified Purchase:Yes
Did not fit the model it says it is supposed to fit.
Response from zaggBy ZAGG, August 1, 2025
We are sorry to hear you have experienced an issue with your keyboard. We want to make this right for you. Please contact our customer care team at 800-700-9244 or via email, support@zagg.zendesk.com. They’ll be able to assist you promptly and resolve the issue.
Written by a customer while visiting zagg
Posted by: SWSCALE
from AZ
Gender:Male
Verified Purchase:Yes
The Rugged Book holds up well in the field. It is well-built and works well for our application. The only drawback is that the case tends to break where it connects to the keyboard after about a year of use. I wish there were more lugs where the case meets the keyboard to prevent this from happening, or that the hinge tension was reduced.
I would recommend this to a friend!
Written by a customer while visiting zagg