Customer reviews from zagg
ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Average customer rating
4.1
(461 Reviews)
Rating breakdown 461 reviews
5 Stars
286
4 Stars
71
3 Stars
26
2 Stars
26
1 Star
52
79%of customers recommend this product.
(
74 out of
94)
Customer Reviews for ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Customer Rating
5
Cover for iPad
on November 3, 2021
Posted by: Rita K.
Awesome company always able to help me out when I really need it. Thank you so much
Written by a customer while visiting zagg
Customer Rating
4
Great keyboard and case.
on January 6, 2023
Posted by: Richard D.
The only reason I didn’t give 5 stars is because this is my second one. They have a tendency to get sloppy over time. The plastic “cradle” that holds the ipad gets stretched and no longer holds the ipad tight.
Written by a customer while visiting zagg
Customer Rating
5
Rugged
on March 20, 2023
Posted by: Daniel G.
Very protected
Also very heavy
Magnetic Hinge works very well
Easy removal from keyboard
Also very heavy
Magnetic Hinge works very well
Easy removal from keyboard
Written by a customer while visiting zagg
Posted by: Anonymous
from Peachtree City, GA
Gender:Male
Verified Purchase:Yes
These are the best fitting cases for the 10th Gen iPad
No, I would not recommend this to a friend.
Written by a customer while visiting zagg
Posted by: AM1407
from USA
Gender:Male
Verified Purchase:Yes
As far as the detachable keyboard aspect goes, I like it, although it is a little tough to set the ipad back into the keyboard hinge correctly. The keyboard itself works well so far. Being able to put it on both ways for using the iPad like a little movie theater stand one way as well as doing work on it is awesome. But the case on the ipad itself is disappointing. I was hoping for a rugged case, as the name suggests, but it is mediocre at best. I was hoping for a case that was going to rival an Otterbox case. I would also like to see a flap to keep water and dust out of the USB C port. And the apple pencil holder is quite flimsy. I hope to see improvements in the next generation of rugged book cases
No, I would not recommend this to a friend.
Response from zaggBy ZAGG, September 24, 2025
We appreciate your feedback, as we are always trying to improve our products. We hope you'll give us another try!
Written by a customer while visiting zagg
Posted by: Anonymous
from Fort worth, tx
Gender:Male
Verified Purchase:Yes
I had one of these for my iPad 6, and I knew I wanted one for my new iPad when I got it. Of every existing keyboard case, this one is the closest to making your ipad like a real laptop, with sufficient protection to boot. There's a slight delay when you first begin typing, but it's not a big enough deal compared to all the positives to knock down a star. 100% recommend!!
I would recommend this to a friend!
Written by a customer while visiting zagg
Customer Rating
1
Poor quality
on November 11, 2020
Posted by: Joseph B.
I purchased this several months ago and was very happy to see it. I have one for my iPad Air and it worked great(as long as you keep the hinge screws in place). The hinges were so tight that the keyboard space broke. I am not sure if I bought a warranty but would like to return this one for a replacement.
Written by a customer while visiting zagg
Customer Rating
5
Sturdy
on December 3, 2020
Posted by: MAHLET Z.
Sturdy and keyboard is easy to type on.
When will it be back in stock??
When will it be back in stock??
Written by a customer while visiting zagg