Customer reviews from zagg
ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Average customer rating
4.1
(461 Reviews)
Rating breakdown 461 reviews
5 Stars
286
4 Stars
71
3 Stars
26
2 Stars
26
1 Star
52
79%of customers recommend this product.
(
74 out of
94)
Customer Reviews for ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Customer Rating
3
Rugged book only rugged for a while
on January 20, 2023
Posted by: Thomas C.
Thos keyboard/ case combo has served me well, saving screen damage from bumps, drops and grandchildren numerous times, enough so that I’ve replaced this 3 times at my expense. Most recently when trying to file a warranty claim I was told this was mo longer available, but a couple weeks later it appeared on the site and I bought it again. The recurring problem is the plastic case part that retains the hinge eventually fails, leading to floppy screen
Written by a customer while visiting zagg
Customer Rating
1
Hinge is not easy to open or close
on January 21, 2023
Posted by: Alice M.
The base is hard to open and close. I used previous Zagg Folio keyboard cases and loved them. This Rugged Book is a terrible product. Returned it after placing Ipad in to test. Had to pay postage to return it!
Written by a customer while visiting zagg
Customer Rating
5
Simply the best!
on January 21, 2023
Posted by: Rosemary C.
This thing is invincible!
I love that it functions in 3 positions.
Can’t imagine not having one.
Brilliant design and durability.
I love that it functions in 3 positions.
Can’t imagine not having one.
Brilliant design and durability.
Written by a customer while visiting zagg
Customer Rating
1
Zagg
on January 21, 2023
Posted by: Patricia R.
I hated this item! It was nothing like I ordered according to the picture. I returned it for a credit and still haven’t heard anything.
Written by a customer while visiting zagg
Customer Rating
1
Sloppy Keys & Poor Apple Pencil Charging
on January 23, 2023
Posted by: David P.
I was looking for a keyboard tablet cover combo that would allow me to type and use the table for writing. The Zagg Rugged keyboard seemed to do just that.....until. When using the keyboard I found that tying was poor. The greatest problem was the spacebar. It was just sloppy. Depressing the spacebar down on its edge did not activate the keystroke even though the key was fully depressed. This led to a massive amount of typing mistakes. When a user hears the keystroke while typing they expect the keystroke to occur.
The other thing that pushed me over the edge and prompted my return of the product was the charging of the Apple pencil. It was very problematic!!! The pencil would continuously keep removing itself from the charging state due to the material thickness of the tablet cover. The only way to catch this was when your pencil would give a low battery warning. I worked with different ways to orient the pencil but the result was always the same. Eventually the pencil would become active from the tablet and battery would drain. This was super inconvenient when carrying the tablet in a bag of case. I hope Zagg makes improvements.
Written by a customer while visiting zagg
Customer Rating
1
I been buying Zagg keyboards
on January 24, 2023
Posted by: Harry P.
I been buying Zagg keyboards for years. About every year the hinge part goes bad and the I Pad snaps away from the keyboard. Yes u have given me a couple under warranty but the last time I upgraded to the Rugged one and it still broke the same way. Can’t find any others I like so I guess I just gonna have to buy every year
Written by a customer while visiting zagg
Customer Rating
4
Best Rugged book
on January 26, 2023
Posted by: Frederick B.
I have always had Zagg rugged books for my iPad and would not even consider using a different model. They live up to their name, Rugged!! Never once has my iPad sustained any damage and they look like new when you go to trade them in.
Written by a customer while visiting zagg
Customer Rating
4
Love my last one but
on January 26, 2023
Posted by: Evelyn R.
Love my last one but unable to get the iPad in this one. I will call for support to fix this issue.
Written by a customer while visiting zagg