Customer reviews from zagg
ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Average customer rating
4.1 out of 5
4.1
(461 Reviews)
Open Ratings Snapshot
Rating breakdown 461 reviews
5 Stars
286
4 Stars
71
3 Stars
26
2 Stars
26
1 Star
52
79%of customers recommend this product. 
(
74 out of 94
)
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Customer Reviews for ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Customer Rating
4 out of 5
4
Put Your Pen Down
on May 14, 2025
Posted by: Proman
from Boca Raton FL
Verified Purchase:Yes
In a former version (sized for 10.5), the pen holder was on the keyboard. On this version (sized for 11) it is on the top of the screen. Its present location is inconvenient and gets in the way. When reaching into my briefcase for the iPad, it is too easy to flip the pen out of the holder and (in my case) into oblivion.
No, I would not recommend this to a friend.
Written by a customer while visiting zagg
Customer Rating
5 out of 5
5
Great keyboard great case
on August 22, 2025
Posted by: Patricia S
from New York
Gender:Female
Verified Purchase:Yes
Love this keyboard and case. Had one for my old iPad and I wanted the same for my new one. Not disappointed at all.
I would recommend this to a friend!
Written by a customer while visiting zagg
Customer Rating
5 out of 5
5
Great protection for your iPad.
on August 29, 2025
Posted by: Jon Bev
from SC
Gender:Male
Verified Purchase:Yes
Great product for my new iPad. I used my 1st one for 12 years.
I would recommend this to a friend!
Written by a customer while visiting zagg
Customer Rating
5 out of 5
5
This is my second.
on September 28, 2025
Posted by: KRICH-Austin
Gender:Male
Verified Purchase:Yes
This is my second rugged book for iPad. Both were very sturdy and did the job. Keyboard works well. The downside is that it is heavier than the iPad itself. but I'd rather have the weight than a broken iPad.
I would recommend this to a friend!
Written by a customer while visiting zagg
Customer Rating
5 out of 5
5
Nice keyboard
on November 4, 2025
Posted by: Juanache
from Utah
Gender:Male
Verified Purchase:Yes
This is an excellent keyboard, well designed easy to use.
Cons: little too heavy.
I would recommend this to a friend!
Written by a customer while visiting zagg
Customer Rating
5 out of 5
5
Awesome Keyboard Case!
on November 6, 2025
Posted by: Anonymous
from Wisconsin
Gender:Male
Verified Purchase:Yes
Nice keyboard case built very well and nice features being able to detach the iPad from the keyboard!
I would recommend this to a friend!
Written by a customer while visiting zagg
Customer Rating
5 out of 5
5
Very solid
on November 27, 2025
Posted by: Repeat Zagg customer
from Missouri
Gender:Male
Verified Purchase:Yes
A little heavier than I anticipated but it’s ok, feels sturdy. Keyboard feels good, not flimsy.
I would recommend this to a friend!
Written by a customer while visiting zagg
Customer Rating
2 out of 5
2
Hinge Clip Durability Issue
on April 12, 2024
Posted by: Timothy A.
I have purchased two rugged books for my Apple iPad...one in Dec 2021 and the other in Nov 2022. The product is great with one exception. The hinge clip that holds the tablet does not hold up. It cracks after about 12-18 months and no longer securely holds the tablet in place. I otherwise love the functionality and tablet protection, but cannot justify investing in another unit at this point if it only will last 12 months.
Written by a customer while visiting zagg
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