Customer reviews from zagg
ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Average customer rating
4.1
(461 Reviews)
Rating breakdown 461 reviews
5 Stars
286
4 Stars
71
3 Stars
26
2 Stars
26
1 Star
52
79%of customers recommend this product.
(
74 out of
94)
Customer Reviews for ZAGG - Refurbished Excellent - Rugged Book Wireless Keyboard & Detachable Case for Apple iPad Air 10.9" (2020, 2022) and iPad Pro 11" (2018-2022) - Black
Customer Rating
4
Excellent Keyboard & Secure Case
on September 10, 2020
Posted by: Jean P.
This Bluetooth connected keyboard is totally reliable, offers key spacing suitable for large hands and a positive key depression click for a tactile feedback. My only request is a listing of outputs from the alt, opt, cod and ctrl keys.
Finally, the rugged case is just that, i.e., tough and protected. However, I just wish that the hinge spring held the screen tightly in all angles.
Finally, the rugged case is just that, i.e., tough and protected. However, I just wish that the hinge spring held the screen tightly in all angles.
Written by a customer while visiting zagg
Customer Rating
2
Zagg Rugged Book for iPad Air
on October 6, 2020
Posted by: Anonymous
Meh. It’s fine, but not amazing. The keys are loud and take an especially hard tap to connect them. Sometimes a normal strike on the space bar results in a double space- which means I get a period on my Apple devices, that I then have to delete and go again. So, fine. But not amazing.
Written by a customer while visiting zagg
Customer Rating
4
Very Nice, but...
on August 8, 2020
Posted by: Christopher S.
The case is kind of hard to open even with the iPad in it. Sometimes the iPad breaks free from the magnetic slot when opening and it feels like the plastic holder is going to break. If the hinges were looser and opened easier it would be a 10 star rating.
Written by a customer while visiting zagg
Customer Rating
1
Keyboard separates from IPad.
on October 14, 2020
Posted by: Caleb H.
Every time I open the rugged book, the keypad separates from the iPad and my iPad pencil falls out. It’s a real pain in the ass.
Response from zaggBy Isaac Chyon, October 15, 2020
Hi Caleb. We feel terrible you've had this experience with us, and would like to make it right. Please reach out to us via [email](https://support.zagg.com/hc/en-us/articles/214681387-Email-Customer-Care) so that we can discuss a solution with you.
Written by a customer while visiting zagg
Customer Rating
1
Package never showed up
on August 19, 2020
Posted by: Mathew J.
Paid for expedited shipping and still no package?? 8 days later?
Response from zaggBy Anne Teti, August 19, 2020
We’re sorry to hear of your frustrations, and appreciate you taking the time to share your concerns. If there is anything else we can do to improve your experience, please reach out to us at bit.ly/ZAGG-Email-CS. Thanks.
Written by a customer while visiting zagg
Customer Rating
5
Rugged Book
on February 7, 2021
Posted by: James B.
I’ve had the product about three weeks and have dropped it twice. No damage! Very well satisfied with the keyboard-case.
Written by a customer while visiting zagg
Customer Rating
5
IMPRESSIVE.
on February 14, 2021
Posted by: Cathy G.
I’ve had my Rugged Book for about 2 weeks now. I love it to pieces. I’ve broken 2 other keyboards in 9 months because I seem to be rough on the hinge. This Rugged Book is the answer to my prayers. The versatility does not disappoint. The backlit keys feature is awesome, there are so many colours choices plus you can adjust the brightness. I am so pleased with this purchase!
Written by a customer while visiting zagg
Customer Rating
4
Good product!
on February 16, 2021
Posted by: Deanna R.
Clever sales woman talked me into it as I cannot get my older style case. I love it honestly. Only thing is its thick( so hard to put in your purse). But very durable and works well. This will survive my little grand kids helping me.
Written by a customer while visiting zagg