Customer reviews from jbl.com
JBL - CRUISECHROME BLUEtooth Handlebar speaker kit -CHROME (REQUIRES SPECIFIC BOLT KITS - NOT INCLUDED) - Black
Average customer rating
1.9
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
1
4 Stars
0
3 Stars
3
2 Stars
5
1 Star
7
18%of customers recommend this product.
(
2 out of
11)
Customer Reviews for JBL - CRUISECHROME BLUEtooth Handlebar speaker kit -CHROME (REQUIRES SPECIFIC BOLT KITS - NOT INCLUDED) - Black
Customer Rating
2
love the sound quality
on June 10, 2021
Posted by: Al XMR
from North Port FL
great system when they work.
both pairs stoped turning on why is that ?
both pairs stoped turning on why is that ?
I would recommend this to a friend!
Response from jbl.comBy Raymundo at Customer Support, Harman Lifestyle, June 10, 2021
Thank you for bringing this to our attention. We'd like to work with you directly to troubleshoot the issues you're experiencing with our JBL Cruise. We'd also like to get more information from you so we can check your options. Please contact customer service at. https://bit.ly/2WocMfi
Written by a customer while visiting jbl.com
Customer Rating
1
Stopped working
on May 18, 2024
Posted by: Delta8
I loved these, these were my second pair but after a year of use they stopped working unfortunately really sad to see
Response from jbl.comBy Customer Support, May 19, 2024
Thanks for your feedback. We're here to help with your JBL Cruise. To further assist you, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
1
Doesn’t even fit
on April 27, 2020
Posted by: SammieDanger
Seriously why make it a mirror mount??? I ordered these because they are calling them HANDLEBAR mounts. I get them expecting I can just install them and be ready to go because a handle bar mount is near universal. But no. I have to put them on my mirrors. Which doesn’t fit my mirror set up and gets in the way with my hands. I figured I can buy a mount adapter for a handle bar but no you guys don’t even make that.
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine at Customer Support, Chastine at Customer Support, April 30, 2020
Thanks for the review. Our JBL Cruise has a universal mirror integration mount that is fir for most motorcycle and scooter vehicles. JBL offers a 30-day guarantee return. If the unit was purchased from our website, please take advantage of our self-service options here: https://www.jbl.com/support-returns-and-warranty.html
Written by a customer while visiting jbl.com
Customer Rating
2
Good fit , easy to install , sound is good.
on December 8, 2019
Posted by: Tinman208
from Burley, Idaho
Quit working , less than a year after install. Not a good value .
No, I would not recommend this to a friend.
Response from jbl.comBy Chastine, Customer Support, December 10, 2019
We're sorry to hear about your experience with our product. We'd like to work with you directly and try some troubleshooting steps for us to isolate the issue. Please reach out to our Customer Support, and our representatives will reply within 24-48 hours. https://www.jbl.com/support-contact.html
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible sound
on July 23, 2020
Posted by: Bob215
from Parkland, FL
I had these installed on my golf cart and they sound terrible. I have many JBL products and these were to replace my Flip 5 that I carry with me. Huge mistake. These have no base at all and sound like an old fashion transistor radio. I'm now trying to work with the golf cart company to return them.
No, I would not recommend this to a friend.
Response from jbl.comBy Mario at Customer Service, Customer Support, July 27, 2020
We appreciate the feedback you've provided to us. We understand that our JBL Cruise did not meet your expectations. We're always looking for ways to improve so we'll make sure to submit your feedback to the right department.
Written by a customer while visiting jbl.com
Customer Rating
1
Terrible sound
on April 9, 2022
Posted by: Golfer123456789
from Greenwood, IN
Very disappointed in this JBL, zero bass sounds like an old empty tin can. These came installed on my golf cart.
By Customer Support, April 9, 2022
Thank you for taking the time to provide us with your feedback. We are sorry to hear that the bass quality of our JBL Cruise didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
1
no mounting bolts.
on August 20, 2024
Posted by: no speakers for me
the speakers came without mounting bolts. i ordered the mounting bolts and they were the wrong ones. i noticed even if they were the right ones, the instructions were very complicated so i returned the speakers. i wish i had read the reviews before i wasted my time.
Written by a customer while visiting jbl.com
Customer Rating
5
good idea
on October 8, 2025
Posted by: classy Kam
from westland, MI
i love jbl products , i own alot from the pulse 5 to party boxes! i would like to see these mount to a bike handlebars . and rgb lights of course! i used to mount two pulse 2 to my bike water bottle holders. and people love the light show and music that i ride with. my pulse 2 have worked for years and still work . i give them to my cousins. thinking i was going to use my pulse 5. there just too big for the mounts. So these would be perfect if you could make a handlebar mount ! thx!
Written by a customer while visiting jbl.com