Customer reviews from singer.com
Singer - Heavy Duty 6380 Sewing Machine with Extension Table (Gray)
Average customer rating
3.9
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
52
4 Stars
13
3 Stars
8
2 Stars
4
1 Star
15
73%of customers recommend this product.
(
58 out of
79)
Customer Reviews for Singer - Heavy Duty 6380 Sewing Machine with Extension Table (Gray)
Customer Rating
3
I’m still on the fence about this machine
on December 5, 2020
Posted by: Grandcherokee41
from Michigan
I’m still on the fence about this machine.. I think it’s quite loud and it makes a weird clunking noise I needed something heavy duty and I have no idea how to use the automatic needle threader. I had issues with bending my needles quite often until I turned the thread tension all the way down to 2 and it seems to work better now ,but it is a bit noisy.. I do like the extension shelf that it came with because I work with a lot of heavy materials and it helps a lot. The light isn’t very bright either so I’ve had to add a little bit of rope light underneath it. All in all it’s not a bad machine but they sure don’t make them like they used to.
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, December 6, 2020
We are sorry to hear you had such a negative experience with your Singer model HD6380 Heavy Duty sewing machine. We will pass your feedback along to our product quality team who continually work to improve our sewing machine line.
If you are in need of assistance, please email us at https://www.singer.com/Contact-Us and one of our trained Customer Care agent will be happy to assist you. We apologize again for your negative experience and look forward for the opportunity to resolve any issues. Thank you
If you are in need of assistance, please email us at https://www.singer.com/Contact-Us and one of our trained Customer Care agent will be happy to assist you. We apologize again for your negative experience and look forward for the opportunity to resolve any issues. Thank you
Written by a customer while visiting singer.com
Customer Rating
1
Don't waste your time and money!
on December 17, 2020
Posted by: Shar
from Puyallup, WA
Had an old Singer for 35 years until it finally gave up the ship, so thought for sure by buying another Singer I'd be happy. From day one, I had trouble with the stitching. It would sew for an inch or two, and then 'catch' and the thread would bunch up in a mess of loops and tangles underneath. Finally took it to a repair shop and was told it was the machine, not me! Tried different threads, new needles, nothing worked. Returning this machine!
No, I would not recommend this to a friend.
Response from singer.comBy Velma, Customer Care, December 18, 2020
Dear Shar, thank you for sharing your feedback. We’re sorry this product didn’t meet your expectations and you had such a frustrating experience. If you would like to share more details about your experience, we would truly appreciate your feedback. We would like the opportunity to assist you to have a better Singer experience.
Please feel free to reach out at https://www.singer.com/Contact-Us with any further comments, concerns, or suggestions you wish to share.
Please feel free to reach out at https://www.singer.com/Contact-Us with any further comments, concerns, or suggestions you wish to share.
Written by a customer while visiting singer.com
Customer Rating
5
Heavy Duty
on March 7, 2022
Posted by: Mommalama123
from KY
Gender:Female
[This review was collected as part of a promotion.] I absolutely love this sewing machine!!! I have been sewing for several years now, and have never been more pleased with a sewing machine. It’s does a fantastic job on all fabrics including denim, wool, and heavy duty cotton. This particular machine come with the most needed tools and accessories, plus a free sewing tutorial. It is easy to thread and assemble right out of the box, and the foot touch pedal makes the process hand free and effortless! I highly recommend this product.
I would recommend this to a friend!
Response from singer.comBy Sherry, Customer Care, March 8, 2022
Thanks for the awesome review! We’re happy to hear we hit the mark for you. Your satisfaction is what we strive for. We really appreciate your business.
Written by a customer while visiting singer.com
Customer Rating
3
Terrific machine, but cheap foot pedal and cord.
on November 1, 2020
Posted by: New owner
from NYc
I just received this machine today, and was really happy with it, except for the very cheap foot pedal and cord, which is much less substantial than my old 4411. It’s flimsy, hard to plus into and remove from the machine, and the pedal is unreliable.
Response from singer.comBy Grace, Customer Care, November 1, 2020
We are sorry to hear that you are disappointed with the foot pedal that came with this machine. Your review and feedback will be shared with our Design team.
Written by a customer while visiting singer.com
Customer Rating
4
Great sewing through heavy fabric
on July 29, 2021
Posted by: Crandy
from East Central Indiana
[This review was collected as part of a promotion.] Received this machine 7/23/2021. Not much time to use before review due by 8/4/2021. My project was a bag made from upholstery fabric with a cotton liner. Machine sewed great on both fabrics. Used the provided Jeans needle for the heavy fabric. Very little problems going through several layers. It would have been helpful if the presser foot could have higher clearance by as I tried to feed thick seams under to begin project. Also the speed was fine sewing long straight seams but would have been helpful if I could have set it to a slower speed working around circle edges. The foot peddle a little stiff so more pressure resulted in a fast speed.
Light weight. Easy to move to table and attachable table great for sewing larger pieces together. The removable base producing a narrow swing arms worked great when sewing around the circular areas of bag. Liked the movable needle position. I could use the wide foot to help hold seams together yet move needle to the right to produce the 1/4 seam I wanted. I also used the overcast foot on my edges for smooth edge. I have difficulty seeing small things so the self threaded is perfect for my eye Sight.
The only reason I rated this a 4 instead of a 5 was the height of presser foot clearance making it difficult to get thick seams started. I usually do quilt piecing so it will have no problems with those projects. Easy to start sewing right out of th o
Light weight. Easy to move to table and attachable table great for sewing larger pieces together. The removable base producing a narrow swing arms worked great when sewing around the circular areas of bag. Liked the movable needle position. I could use the wide foot to help hold seams together yet move needle to the right to produce the 1/4 seam I wanted. I also used the overcast foot on my edges for smooth edge. I have difficulty seeing small things so the self threaded is perfect for my eye Sight.
The only reason I rated this a 4 instead of a 5 was the height of presser foot clearance making it difficult to get thick seams started. I usually do quilt piecing so it will have no problems with those projects. Easy to start sewing right out of th o
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, July 29, 2021
Thank you for your review of the Singer model HD6380 Heavy Duty sewing machine. We will share this with the Product Development Team. Your satisfaction is what we strive for and your feedback is very important to us. Your feedback helps us to improve service for everyone. Thank you again!
Written by a customer while visiting singer.com
Posted by: Anonymous
from Wisconsin
Verified Purchase:Yes
Love it! Didn’t realize how bad my old machine was until I started using this one. What a treat!!
Response from singer.comBy Connie, Customer Care, October 20, 2022
Thank you for the 5-stars! Our goal is for you to have the best sewing experience possible. Your satisfaction is what we strive for.
Written by a customer while visiting singer.com
Customer Rating
1
Trash machine
on September 9, 2022
Posted by: ZackGotABrokenMachine
from Columbus, GA
I bought this machine not even three months ago and I'm already having problems with it. After a maximum of 4 operating hours the back stitch lever is stuck. So much for the "singer guarantee" on their refurbished items. I don't trust their work or their machines anymore. I'm taking my money to Brother, maybe their machines can see the end of the year.
No, I would not recommend this to a friend.
Response from singer.comBy Velma, Customer Care, September 10, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had with your Singer Refurbished Heavy Duty model .6380 sewing machine. Your satisfaction is what we strive for, and we would love the opportunity to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review –assign to SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Customer Rating
5
Retired and getting back into sewing after 25 yrs
on May 1, 2025
Posted by: Anonymous
from California
Verified Purchase:Yes
Love the Heavy Duty Machine and the extension table.
Written by a customer while visiting singer.com