Customer reviews from singer.com
Singer - Heavy Duty 6380 Sewing Machine with Extension Table (Gray)
Average customer rating
3.9
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
52
4 Stars
13
3 Stars
8
2 Stars
4
1 Star
15
73%of customers recommend this product.
(
58 out of
79)
Customer Reviews for Singer - Heavy Duty 6380 Sewing Machine with Extension Table (Gray)
Posted by: SharonGranny quilter
Verified Purchase:Yes
The thread jams often, probably due to the fact that the bobbin case is so cheaply made.
Response from singer.comBy Customer Support, May 5, 2025
We are sorry to see that your Heavy Duty 6380 is having trouble. If you could reach out to our Customer Support Team we would like to assist further. You can reach us at 800-474-6437.
Written by a customer while visiting singer.com
Customer Rating
2
Non performance of 6380HD machine
on August 10, 2025
Posted by: deg53
I have more problems with this machine than I've ever had with any other. The bobbin thread ties up more times than not. For a HD machine, it struggles.
I tried to use polyester bonded thread for it's UV ratings on waterproof fabric, this machine could not handle it.
I tried to use polyester bonded thread for it's UV ratings on waterproof fabric, this machine could not handle it.
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, August 12, 2025
We are so sorry to hear that your HD6380 did not meet your expectations. We would love to assist you further. Please reach out to our dedicated Customer Care team 1-877-746-4375.
Written by a customer while visiting singer.com
Posted by: Experiencedsewist
Verified Purchase:Yes
The bobbin mechanism was dysfunctional out of the box. Had to take it to a repair shop to even sew my first seam. Never quite got it to work well after that. Terrible on delicate fabric. Save yourself the time and buy a baby lock machine instead
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, August 29, 2025
We are very sorry to hear your machine did not work as expected. Please reach out to our Customer Support Team for further assistance as we wish to love your machine. You can reach them at 800-474-6437. We look forward to assisting you!
Written by a customer while visiting singer.com
Posted by: Very Unhappy customer
from maine
Verified Purchase:Yes
SEW MACHINE DID NOT WORK. Bobbin would not work. Machine would not sew. The Case was skewed. Unhappy with the product.
I have sent it back.
I have sent it back.
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com