Customer reviews from singer.com
Singer - Heavy Duty 6380 Sewing Machine with Extension Table (Gray)
Average customer rating
3.9
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
53
4 Stars
13
3 Stars
8
2 Stars
4
1 Star
15
74%of customers recommend this product.
(
59 out of
80)
Customer Reviews for Singer - Heavy Duty 6380 Sewing Machine with Extension Table (Gray)
Customer Rating
3
Heavy duty and more features than my old machine
on November 29, 2024
Posted by: Cat913
from Bellevue NE
Verified Purchase:Yes
I have always used a singer machine and my old machine was a heavy duty school model. The light on this machine is not bright enough. I need additional light to see as good as my old machine. This one has the needle threader but haven't been able to get this feature to work. I found that the dial for stitch does not line up with marks on the machine. It doesn't click on selected stitches so have to play with it to find stitch want. I am not a beginner so that isn't the issue and my old machine had several stitch selections. The manual had to print out and not much to it but not everyone has a computer to be able to do this. Manual should come with machine and just covers basics and again not everyone has access to on line videos. This one I selected for the more powerful motor for sewing heavier fabrics and leather. It is quieter than old machine and smaller. Had a lot of accessories that came with it and I like the extension table. Bought from you for the 10% rebate but think been better off from store so could have some things explained in person and able to ask questions and tips instead of watching a video.
I would recommend this to a friend!
Written by a customer while visiting singer.com
Posted by: SharonGranny quilter
Verified Purchase:Yes
The thread jams often, probably due to the fact that the bobbin case is so cheaply made.
Response from singer.comBy Customer Support, May 5, 2025
We are sorry to see that your Heavy Duty 6380 is having trouble. If you could reach out to our Customer Support Team we would like to assist further. You can reach us at 800-474-6437.
Written by a customer while visiting singer.com
Customer Rating
2
Non performance of 6380HD machine
on August 10, 2025
Posted by: deg53
I have more problems with this machine than I've ever had with any other. The bobbin thread ties up more times than not. For a HD machine, it struggles.
I tried to use polyester bonded thread for it's UV ratings on waterproof fabric, this machine could not handle it.
I tried to use polyester bonded thread for it's UV ratings on waterproof fabric, this machine could not handle it.
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, August 12, 2025
We are so sorry to hear that your HD6380 did not meet your expectations. We would love to assist you further. Please reach out to our dedicated Customer Care team 1-877-746-4375.
Written by a customer while visiting singer.com
Posted by: Experiencedsewist
Verified Purchase:Yes
The bobbin mechanism was dysfunctional out of the box. Had to take it to a repair shop to even sew my first seam. Never quite got it to work well after that. Terrible on delicate fabric. Save yourself the time and buy a baby lock machine instead
No, I would not recommend this to a friend.
Response from singer.comBy Customer Support, August 29, 2025
We are very sorry to hear your machine did not work as expected. Please reach out to our Customer Support Team for further assistance as we wish to love your machine. You can reach them at 800-474-6437. We look forward to assisting you!
Written by a customer while visiting singer.com
Posted by: Very Unhappy customer
from maine
Verified Purchase:Yes
SEW MACHINE DID NOT WORK. Bobbin would not work. Machine would not sew. The Case was skewed. Unhappy with the product.
I have sent it back.
I have sent it back.
No, I would not recommend this to a friend.
Written by a customer while visiting singer.com