Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Average customer rating
4.6
(3,428 Reviews)
Rating breakdown 3,428 reviews
5 Stars
2,582
4 Stars
560
3 Stars
157
2 Stars
61
1 Star
68
76%of customers recommend this product.
(
294 out of
387)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Customer Rating
5
Comfortable and reliable
on July 27, 2024
Posted by: Prolithe
[This review was collected as part of a promotion.] We have a couple of different samsung devices in our home and have had a amazing experience with each of them. The phones are amazing and the galaxy Ai is just a added bonus. From calling my family back home when on deployment to the smart TV entertaining my younger kids with all their favorite shows... our samsung devices have given us far better experiences than similar devices.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great up grade..will take some time to get used to
on July 27, 2024
Posted by: Anthony
from Portland Oregon
Expertise:Intermediate
Verified Purchase:Yes
I upgraded from a galaxy 5 pro and had no regrets.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Suresh
from Austin
Expertise:Expert
Verified Purchase:Yes
Poor battery backup and look and size is good fit.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy R&R Team, July 28, 2024
Hi Suresh. We appreciate you reaching out to us to provide your honest feedback on your Watch7. We see that you are reaching out regarding your battery. There are various reasons why your Galaxy Watch might be experiencing battery drain or have decreased battery life. For instance, certain apps can lead to increased battery consumption. We will be attaching a link below to help you optimize your battery life on your watch. If this persists, contact us at Samsung Support for further assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: Scrapsworld
from Ponte Vedra, FL
Expertise:Intermediate
Verified Purchase:Yes
Slightly better than the watch 6, which is a great smart watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Not too happy with it so far
on July 26, 2024
Posted by: Casslee
from Texas
Expertise:Intermediate
I got the watch yesterday and finally had it set up today. It went from 72% to 50% in about 30mins for the setup. Then after i got it set up i received an alert that it was hot. It went into SOS MODE until cooled. I continued on with the set up trying to delete some of the apps and widgets. About 10mins into that another temp notification. The watch itself was "hot" to the touch.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
4
Response from Samsung USBy R&R Team, September 17, 2024
Thank you for taking the time to provide us with your honest feedback, Casslee. Your input is incredibly valuable to us as we continuously strive to enhance our products and services. It appears that you reached out to share your experiences with the Galaxy Watch7, and we are grateful for the opportunity to address your concerns. We've noted your observations regarding the watch running hot and experiencing battery drainage. It is entirely possible that these two challenges are related, and we are committed to assisting you in resolving this. When it comes to the performance of our Galaxy devices, including phones, tablets, smartwatches, and earbuds, it is important to recognize that they are designed to function optimally within a specific temperature range. While it is normal for these devices to generate some warmth during activities such as charging, it is essential to understand that this should not have a detrimental impact on the overall lifespan or functionality of the device. However, if your devices are consistently becoming excessively warm, it could potentially lead to operational issues. We want to ensure that you can continue to enjoy a seamless experience with your Galaxy Watch7, and we are here to provide you with the necessary support. To assist you in maintaining your devices within their normal operating temperature, we have included a guide in the link attached. This guide offers practical tips and insights to help you optimize the performance of your Galaxy Watch7 while ensuring that it operates within the recommended temperature parameters. If you require any further assistance or have additional feedback to share, please do not hesitate to reach out to us at Samsung Support. Thank you once again for your valuable input, and we look forward to supporting you in any way we can. -Kelvin
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Customer Rating
5
Well Done, Samsung!
on July 26, 2024
Posted by: Eric
Expertise:Expert
Traded in my Watch5 40mm for this Watch7 44mm. Overall extremely pleased; the new design combined with the fabric band make it so comfortable to wear. I haven't quite gotten the chance to delve into some of the newer features of this generation, but gestures like the "Double Pinch" to answer calls or interact with notifications is a cool feature. Same with the "Shake to Dismiss" feature that lets you dismiss notifications and phone calls. Being the 44mm size, it does take some getting used to; if you bent your wrist to far up the watch will dig into the skin which is not very comfortable. Battery life is decent; more than 24-hours later it still has 53%, but I wonder how much power will be consumed during things like workout tracking and music streaming.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great everyday tech companion
on July 26, 2024
Posted by: Galaxyglam
[This review was collected as part of a promotion.] The Galaxy watch 7 is a wonderful gadget to own. It gives an all round assistant throughout the day. Starting from tracking your health stats to assisting in responding to notifications. The health tracking is so great, gives close to accurate figures, always keeping to up to date in terms of health. The Galaxy AI in this device is so smooth. The auto reply promts are so helpful that I use my usage of phones for responding has drastically reduced. I would definitely recommend this product for anyone with keen interest on tracking their workout routines and prioritizing their health goals.
Value
5
Written by a customer while visiting Samsung US
Posted by: Crash
Verified Purchase:Yes
This is a fantastic watch with style and functionality. It replaced my Galaxy 5 Watch with more innovations.
I would recommend this to a friend!
Written by a customer while visiting Samsung US