Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Average customer rating
4.6
(3,428 Reviews)
Rating breakdown 3,428 reviews
5 Stars
2,582
4 Stars
560
3 Stars
157
2 Stars
61
1 Star
68
76%of customers recommend this product.
(
294 out of
387)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Green - (2024)
Customer Rating
1
Poor battery life is a deal breaker for me.
on November 27, 2024
Posted by: LeHoKo
from Iowa
Expertise:Intermediate
This watch has to be charged every 24 hours, not exaggerating. How can a person get meaningful tracking when the watch cannot be worn for 1 hour and 45 minutes everyday? To make things even more complicated, you often need to reboot after charging or it won't resume tracking. My daughters Apple watch blows this out of the water. I am now thinking i need to go back to Apple so I can have a good watch.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 27, 2024
We appreciate you taking the time to share your honest feedback on the Galaxy Watch7, LeHoKo. We always look forward to hearing from our customers! The Galaxy Watch7 features a new 3nm processor that enhances your daily routine. It allows you to quickly switch from checking the weather to tracking your workouts. Additionally, it optimizes battery life for long-lasting power, ensuring that the Galaxy Watch7 keeps up with you. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Check out the link attached for options that should help optimize your watch's battery life. If this continues to be your experience, reach out to us at Samsung Support and we'll be more than happy to further assist you. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
3
Glass face vulnerable without bezel - shattered
on November 25, 2024
Posted by: BBKing
This is my first watch without a bezel. I resisted it for years mostly because I expected it'd lead to a lot of smashed faces. Yup, it does. I've had the watch for 2 weeks and the face is already cracked.
I like the slimness of the watch and the processing speed is definitely faster than my watch 3. But the protective case I'm inevitably going to purchase will add some thickness...probably as much as a bezel did.
Pros: lightweight, thin, familiar UI, fast processing
Cons: glass face shattered in just 2 weeks.
I like the slimness of the watch and the processing speed is definitely faster than my watch 3. But the protective case I'm inevitably going to purchase will add some thickness...probably as much as a bezel did.
Pros: lightweight, thin, familiar UI, fast processing
Cons: glass face shattered in just 2 weeks.
Features
5
Performance
3
Design
1
Value
3
Response from Samsung USBy Social Commerce, November 26, 2024
Thank you for sharing your feedback on the Galaxy Watch7! Your input is invaluable as we strive for continuous improvement. The Galaxy Watch7 features our most powerful processor yet, built on advanced 3nm technology, which enhances your daily routine by allowing you to swiftly switch from checking the weather to tracking your workouts. It also optimizes battery life for long-lasting performance, ensuring that the Galaxy Watch7 can keep up with you throughout the day. We love to see that you are loving your watch so far. While we’re thrilled to hear that you are enjoying your watch so far, we regret to learn that your watch face is cracked. Samsung offers a 12-month limited warranty for manufacturer defects. Additionally, we provide the option to add extra coverage with Samsung Care+ on eligible devices, which offers extended protection and support. If you would like further assistance with this or anything else, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Nice Features, but battery issues
on November 25, 2024
Posted by: G W 307
Expertise:Intermediate
I've had this watch for a few weeks now, I traded my watch3 in on it. I really like the additional features, su h as the tiles, and additional health sensors. I have had problems with the battery. Sometimes it lasts all day, other times, it does not. One night last week, it was at 100% when I went to bed, but dropped to 4% when I woke up. Other nights, it has only dropped by 10% or so.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Social Commerce, November 25, 2024
Thank you for sharing your thoughts on the Galaxy Watch 7. We’re excited to hear that you’re enjoying the new features, such as the tiles and additional health sensors. The upgraded sensor in the Watch 7 provides next-level precision, allowing you to understand your body like never before. This advanced health sensor tracks your heart rate, sleep patterns, and more with high accuracy, making it an essential tool for monitoring your wellness. We understand how important it is to have a durable battery so you can make the most of all the great features the Galaxy Watch 7 offers. To check your watch's battery condition, you can perform a diagnostic if your watch is paired with a Samsung phone. Use the Samsung Members app to run the test; if it passes, you'll know your battery is in good shape. Additionally, make sure to update your software and apps regularly. Sometimes, bugs in apps can cause excessive battery drain, so keeping everything up to date ensures optimal performance. Check out the link attached for additional options that should help increase your watch's battery life. If this persists, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Posted by: Terrylynn
from Midway GA
Expertise:Beginner
Verified Purchase:Yes
Love it! It does everything I need it to do, it's so comfortable to sleep in. Highly recommended!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Solid device with a couple of caveats
on November 22, 2024
Posted by: Murph
Expertise:Intermediate
I got this thing about 4 days ago to upgrade from a Fitbit. The first thing I realized that all of you reading might already know is that this is a completely different class of product than a fitness tracker. This is a smart watch which has a lot more features than basic fitness tracking up to and including a constant LTE connection.
The build quality, accessory ecosystem, and functionality are all mostly great. It definitely feels like it's a step above the fit and finish of even Fitbits which are well known brands. It can track pretty much everything that a Fitbit charge 6 can and more. The screen is surprisingly clear and even when dimmed still pops with color and contrast.
Those are all the good things. Now for my main and only issue and how I solved it. The LTE connection, get texts and calls to your watch, stay connected constantly for up to the second live updates, etc. etc. The only problem is that while you CAN do this, it will decimate your battery. With every power saving feature enabled BUT LTE on (that is battery saver, Bluetooth off, AOD off, Wi-Fi off, dimmest screen possible, health tracking off, and a barebones watch face) My battery drained by nearly %15 an hour, which is clearly no sustainable if you work even an 8 hour shift. This battery life on a device that is supposed to stand in for a watch, or even a fitness tracker would be completely unacceptable.
My solution, which dropped my battery usage down to %2-%3 per hour, a much more acceptable range, was to turn on airplane mode the majority of the time and then only turn it off once or twice a day to sync or when I specifically want to use LTE features. This is not ideal as it obviously disables a couple of the main features of an LTE enabled watch like receiving texts or calls and constant connection to your phone. However for my use case it turns the product from basically unusable to totally fine.
All other things being equal or better I find that this is a totally acceptable product, I wish Samsung would release an update allowing you to more deeply customize syncing and features outside of airplane mode (to my knowledge right now the LTE configuration begins and stops with on/off) so that I could set it up to not constantly connect but rather automatically sync data every 30 minutes to an hour and completely disable more connection heavy features like constantly checking for new calls/texts. In this way I could not even have to worry about syncing but also have usable amounts of battery life for 1-2 days.
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Exelente actualización!!
on November 18, 2024
Posted by: AieRom
[This review was collected as part of a promotion.] Uso mi watch 7 todo el día y es fenomenal.
Desde la medicion de mi sueño, pasando por los pasos diarios y los cuidados de la salud que ofrecen.
Me cambié y realmente es la mejor actualización que he realizado y si a esto le sumamos todos los beneficios de "Galaxy AI" y ha superado mis expectativas!!!
I Switched and enjoy a lot my new Samsung Galaxy watch 7 with the best Galaxy AI
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy Watch 7 Review
on November 18, 2024
Posted by: cerden3
[This review was collected as part of a promotion.] I've been using the Samsung Galaxy Watch 7 for a while now, and it's been a game-changer for me. The battery life is one of the standout features – it's so much better than the previous Galaxy Watch. I can go through my day without constantly worrying about finding a charger.
The watch also syncs perfectly with my Samsung phone. The compatibility is spot on, making it easy to manage notifications, track my fitness goals, and use various apps. It's like they were made for each other!
Overall, the Samsung Galaxy Watch 7 is a reliable and efficient smartwatch that has exceeded my expectations. Highly recommend it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Texting problem
on November 18, 2024
Posted by: Thisistheway
from Utah
Expertise:Expert
I can only send texts when it wants me to, if I reset the watch then I can send 2 or 3 text on it before it stops letting me, then it will randomly let me send 1 or 2 text again when it feels like it. This only happens when I try and reply to a message.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 19, 2024
Thanks for reaching out to share your experience with the Galaxy Watch7! We always appreciate getting feedback from our customers. With the Watch7, you can easily respond to texts on the go, right from your wrist. The Suggested Replies feature, powered by Galaxy AI, analyzes your text conversations and offers simple suggestions for how to respond. If your Samsung smartwatch (LTE) is having mobile data difficulties, is unable to answer calls, receive texts, or failing to display your phone number in the Settings menu, first ensure that it is connected to your phone via Bluetooth through the Galaxy Wearable app, as you will not receive incoming calls if connected only via Wi-Fi. If the connection seems fine, you may need to unpair and then re-pair your watch. If these steps do not work, consider contacting your carrier for assistance with network options or activation support. For additional troubleshooting options, please refer to the attached link, and if needed, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
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Written by a customer while visiting Samsung US