Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,063 Reviews)
Rating breakdown 4,063 reviews
5 Stars
3,009
4 Stars
668
3 Stars
203
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
722 out of
876)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
3
Sad battery
on March 19, 2025
Posted by: Just trying
I also am very disappointed in the watch battery. I have had this watch since November 2024 and have not gone more than 48hrs without having to recharge it. I only use the sleep and walking functions. Many mornings I wake up to message that it has gone into battery saving mode (which is a BRIGHT WHITE on black background and hard on sleepy eyes).
Response from Samsung USBy R&R Team, March 20, 2025
Hey there Just,
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. Your feedback is much appreciated as we strive to provide the best products on the market to our customers. The Galaxy Watch 7's battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you've noticed a decline in your battery life, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. If you would like any further assistance or if you have any questions for us after reviewing the resource shared, let us know by contacting Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the time to share your experience with using the Samsung Galaxy Watch7. Your feedback is much appreciated as we strive to provide the best products on the market to our customers. The Galaxy Watch 7's battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you've noticed a decline in your battery life, please take a moment to review "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting your device. If you would like any further assistance or if you have any questions for us after reviewing the resource shared, let us know by contacting Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Samsung user
from MD
Expertise:Expert
Verified Purchase:Yes
The battery doesn't last long unlike my watch 4 which i could use for 2 days with no recharging
No, I would not recommend this to a friend.
Performance
1
Response from Samsung USBy R&R Team, April 14, 2025
Good day Samsung user,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than ideal battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Watch7 battery can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than ideal battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your Watch7 battery. Feel free to reach out to Samsung Support afterward if you have any questions or if you would like any further assistance. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Customer Rating
1
Awful battery
on July 14, 2025
Posted by: Aswensen
Battery doesn't even last 8 hours. Everything turned off in the background so I think I got a lemon or something.
Response from Samsung USBy R&R Team, July 14, 2025
Aloha Aswensen,
Thank you for taking the opportunity to share your sentiments with us about your experience with using the Samsung Galaxy Watch7. We appreciate your critiques and thoughts as we improve the design and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch7 is able last for several days before needing to be recharged, depending on your settings and how you use your device. Different factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. If you're experiencing less than anticipated battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Feel free to reach out to Samsung Support afterward if you would like any further assistance or if you have any questions for us. Thanks for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for taking the opportunity to share your sentiments with us about your experience with using the Samsung Galaxy Watch7. We appreciate your critiques and thoughts as we improve the design and functionality of our product line. Samsung offers a 12-month warranty for manufacturing defects in materials and workmanship. The Galaxy Watch7 is able last for several days before needing to be recharged, depending on your settings and how you use your device. Different factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. If you're experiencing less than anticipated battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors may be impacting the life of your device. Feel free to reach out to Samsung Support afterward if you would like any further assistance or if you have any questions for us. Thanks for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Rick
from Arizona
Expertise:Intermediate
Verified Purchase:Yes
Great display, much faster than my Galaxy 5. Love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for wellness, health tracking and training
on March 21, 2026
Posted by: AV2011av
from Greece, GR
Expertise:Intermediate
The Watch is fantastic it has everything you want stress measurement, heartbeat, AGES, very nice interface a lot of customizable and informative watch faces along with sleep tracking and many more, my only downside on the watch is the durability of the battery the battery life of the watch is very nice but it doesn't last more than 3 days for me although is very accurate with all it's fitness and health features overall it's a 10 without the battery I would definitely recommend this to others it's perfect.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Laterria
from Texas,Tx
Expertise:Intermediate
Verified Purchase:Yes
Amazing watch I will be purchasing the wireless earbuds to go with it once I save up. Glad to be a galaxy phone and watch owners the quality never disappoints.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Melissa K
Verified Purchase:Yes
I love this watch! The battery life is superb and far exceeds past models. It charges incredibly quickly, too. Great functionality. Good touch screen. Great for health and exercise monitoring.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, July 2, 2025
Greetings Melli ,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. We're thrilled to hear how much you've been enjoying the unsurpassed functionality and features offered by your Galaxy Watch7. If you would care to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch7. We appreciate your feedback as it provides us the opportunity to remain innovative while improving the functionality of our product line. We're thrilled to hear how much you've been enjoying the unsurpassed functionality and features offered by your Galaxy Watch7. If you would care to share any other feedback with us or if you would like any further assistance, please feel free to contact Samsung Support at your leisure. Thank you for being a trustworthy Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible battery
on February 16, 2025
Posted by: LeeD
Expertise:Intermediate
The watch battery doesn't last not even 4 hours. I have disabled all apps and check all software updates have it on save battery power and still doesn't stay more than 4 hours. The battery draining too fast. I hate this watch, it doesn't last while I'm at work.
No, I would not recommend this to a friend.
Features
1
Performance
1
Response from Samsung USBy R&R Team, February 18, 2025
Hey there LeeD,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're experiencing less than ideal battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the free time to learn more about how you can increase the battery life of your watch. If you have any questions afterward or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative and improve the design and functionality of our products. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you're experiencing less than ideal battery life on your device, please take a moment to review, "Reduced battery life on your Samsung smart watch" when you have the free time to learn more about how you can increase the battery life of your watch. If you have any questions afterward or if you would like any further assistance, let us know by contacting Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
"Reduced battery life on your Samsung smart watch"
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US