Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,066 Reviews)
Rating breakdown 4,066 reviews
5 Stars
3,011
4 Stars
668
3 Stars
204
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
724 out of
878)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
3
Battery is horrible
on September 7, 2026
Posted by: Anonymous
I was a fitbit user of 10+ years and switched to Samsung when Google ruined fitbit. I was excited to see how the watch would work with my Samsung phone (I've used the phones for years). Porting data in/out was terrible, but that isn't a huge deal given that you only do that when switching platforms.
However the battery is so awful I won't be buying another.
For example, I charged the watch fully by 10pm on Saturday, I did not use any GPS or audio features on Sunday, and the watch was at 8% Monday at 8am. If you use the GPS, the battery drops even faster, meaning you essentially need to charge it daily. That's literally ridiculous, and I've given up on this watch after less than a year. I've adjusted all sorts of settings and continue to see abysmal performance.
If the battery didn't suck so hard, the watch would probably be great!
However the battery is so awful I won't be buying another.
For example, I charged the watch fully by 10pm on Saturday, I did not use any GPS or audio features on Sunday, and the watch was at 8% Monday at 8am. If you use the GPS, the battery drops even faster, meaning you essentially need to charge it daily. That's literally ridiculous, and I've given up on this watch after less than a year. I've adjusted all sorts of settings and continue to see abysmal performance.
If the battery didn't suck so hard, the watch would probably be great!
Response from Samsung USBy R&R Team, September 8, 2026
Hey there Ken123,
Thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Customer Rating
5
Watch 7 Lte
on July 14, 2026
Posted by: DannyBoy
from Houston Tx
I love my Galaxy 7 LTE watch I use the LTE separate so I could go to the gym without taking my phone however they change the code every 5 minutes and the barcode would not update or work I spent 2 hours trying to do it at this time it will not work that was my only complaint about the watch for health it's amazing I have had a heart attack it lets me know if I have any irregularities of my heart the blood pressure monitor you do have to calibrate once a month and does the heart rate Plus 7 LTE watch I use the LTE separate so I could go to the gym without taking my phone however they change the code every 5 minutes and the barcode would not update or work I spent 2 hours trying to do it at this time it will not work that was my only complaint about the watch for health it's amazing I have had a heart attack it lets me know if I have any irregularities of my heart the blood pressure monitor you do have to calibrate once a month and does the heart rate plus the workout I use waterproof and I set that for swimming in the pool shows me how many laps calories the watch is fantastic I also have a smr8000 I think back backup A+ product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Saved my arm!
on June 25, 2026
Posted by: Samsungforlife
from Diamond bar california
Expertise:Intermediate
I've been using this watch for over a year and love using it for daily life, work, and various activities. However, I am writing a review because this watch saved my arm after getting bit by a cane corso! If it wasn't for the watch, my tiny petite arm could've been punctured or worse, fractured a bone. Thankful for this watch! At the end of the day, I just have a small bruise on my arm and the watch is unscathed! Samsung for the win!
Also battery life, connectivity, comfort, display, all are great. Love that I can customize it for different occasions.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Donna
from Florida
Verified Purchase:Yes
I love the watch funtions. Also, the face I use has heart rate, steps, UV index, time, date, weather - everything i want to know throughout my day.
I only wish the color was true to the picture and my expectations. I expected a slight Goldstone watch with a cream colored band. The watch is more of a soft brushed chrome and the band looks white to me.
I only wish the color was true to the picture and my expectations. I expected a slight Goldstone watch with a cream colored band. The watch is more of a soft brushed chrome and the band looks white to me.
I would recommend this to a friend!
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, June 18, 2026
Hello there Donna,
Thanks for taking the time to reach out to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. We value your candor as we continue to innovate while improving the design and functionality of our product line. We're happy to hear that you've been pleased with the addition of your Galaxy Watch7! If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thanks for taking the time to reach out to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. We value your candor as we continue to innovate while improving the design and functionality of our product line. We're happy to hear that you've been pleased with the addition of your Galaxy Watch7! If you would like to share additional feedback with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Doug
from Snead. Al
Expertise:Intermediate
Verified Purchase:Yes
As advertised. Easy to setup and operate. Only negative is watch battery requires frequent charging.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy R&R Team, June 9, 2026
Greetings Doug,
Thanks for taking the time to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. Your sentiments are invaluable to us as we strive to improve our product line to suit the needs of our customers. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Thanks for taking the time to share your feedback with us regarding your experience using the Samsung Galaxy Watch7. Your sentiments are invaluable to us as we strive to improve our product line to suit the needs of our customers. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great watch, turns on much quicker than my watch 6 Classic.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: RJ Texas
Verified Purchase:Yes
I really wanted to love this watch, but the battery life is terrible. It last for only a few hours and you have to charge. Have to charge it a couple of times throughout the day. Terrible and disappointed
Response from Samsung USBy R&R Team, June 4, 2026
Howdy RJ,
Thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Thank you for finding the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We appreciate your feedback as we strive to be innovative while improving the performance and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Feel free to take a moment to review, "Reduced battery life on your Samsung smart watch" to help resolve what you may be experiencing with your Galaxy Watch7. Let us know if you have any questions afterward by contacting Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Written by a customer while visiting Samsung US
Posted by: Pete
Verified Purchase:Yes
It is a great watch. It does all it claims to do--smoothly and user fiendly.
Features
5
Written by a customer while visiting Samsung US