Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,066 Reviews)
Rating breakdown 4,066 reviews
5 Stars
3,011
4 Stars
668
3 Stars
204
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
724 out of
878)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
4
wacth battery dies after a day of wearing it
on January 26, 2026
Posted by: ruthy
from CT
Verified Purchase:Yes
well the battery does die within a day. I have not found out why and i notice my phone battery dies sooner too now. I have not learned the watch totally yet- still trying!
I would recommend this to a friend!
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: S Harris
from Jackson, MS
Verified Purchase:Yes
It is awesome. Great price. I love all the benefits of the watch!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Claudia
from Mississippi
Expertise:Beginner
Verified Purchase:Yes
I absolutely love my Galaxy Watch. It looks amazing and has more features than I imagined. It has now become an essential tool for my daily life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Update in august not good
on January 15, 2026
Posted by: Tjmom
from Refugio, Texas
Expertise:Beginner
I got the Galaxy 7 watch it was great until I did the update after the update the watch wouldn't let me touch the screen. Just stop working.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
1
Response from Samsung USBy R&R Team, January 16, 2026
Aloha Tjmom,
Thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you may be experiencing with your touchscreen display. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Thanks for providing us with detailed feedback regarding your experience using the Samsung Galaxy Watch7. We appreciate your constructive input as we improve our product line. If the watch screen is slow to respond, frozen, or not responding at all the issue could be caused by outdated software, a third party app, or even the watch's physical condition. Unclean hands, optional accessories, gloves, and sharp objects can also prevent the screen from responding properly. Please take a moment to check out, "Samsung smart watch screen is slow, frozen, or not responding" to help resolve what you may be experiencing with your touchscreen display. Feel free to reach out to Support afterward if you would like any further assistance with troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Samsung smart watch screen is slow, frozen, or not responding
https://www.samsung.com/us/support/troubleshooting/TSG01003105/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from California
Verified Purchase:Yes
Notification not pop up and the battery low fast stil no working good
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R Team, January 15, 2026
Aloha Keila,
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We value your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Also check out, "Manage notifications on your Samsung smart watch" to help resolve what you've described. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Watch7. We value your feedback as we continue to make improvements on the functionality and performance of our product line. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. Various factors may be impacting your Galaxy Watch7 battery, causing it to drain quickly. A few examples may include background app activity, always-on display, Bluetooth, and Wi-Fi usage. Your Galaxy Watch7 can last for several days before needing to be recharged, depending on your settings and how you use your device. If you're experiencing less than expected battery life, please take a moment to check out, "Reduced battery life on your Samsung smart watch" to learn what factors, if any, that may be impacting your device. You can choose which apps send notifications to your watch and how much information is displayed on your screen. Once you customize your preferences, you’ll only see the reminders and messages that you want to. Also check out, "Manage notifications on your Samsung smart watch" to help resolve what you've described. If you would like any further assistance afterward or if you have any questions for us, please feel free to reach out to Samsung Support at your earliest convenience. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Watch7
https://www.samsung.com/us/watches/galaxy-watch7/
Reduced battery life on your Samsung smart watch
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
Manage notifications on your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS10002855/
Written by a customer while visiting Samsung US
Customer Rating
5
Love my watch. So convenient when the phone can’t
on January 10, 2026
Posted by: Happy watch person
from Atlanta
Verified Purchase:Yes
Love it. It is a really easy to use product. Thanks
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sean
Verified Purchase:Yes
I purchase this for my wife as a replacement for her Garmin whose watch band disintegrated and she had always had problems operating. Since she has a Samsung Galaxy phone I figured it would be an easy switch for her, and I was right. The only currently recognized draw back to this watch is the battery life. My wife's Garmin would last for four days on a charge. The watch 7 is lucky if it gets 2 days. It's very difficult to gauge sleep and movement when you have to constantly take your watch off to charge.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from New York
Verified Purchase:Yes
While the watch it does what it supposed to do I find that the battery life is not that great. I had Samsung watch in the past, one of the first ones, about 8 years ago, but the battery lasted longer. You have to make sure you charge it at least once a day. The good think is that charges fairly quick.
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US