Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,066 Reviews)
Rating breakdown 4,066 reviews
5 Stars
3,011
4 Stars
668
3 Stars
204
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
724 out of
878)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Posted by: MEHDI
from PHOENIX, AZ
Expertise:Expert
Verified Purchase:Yes
I pre-ordered this product with mixed feelings, and unfortunately, my doubts were confirmed when I finally received it. The only reason I opted for this particular watch was that it was the only option available at the time. However, the color I received is not what I would have chosen if given other options.
While the product itself is decent, the color is a letdown and it doesn't fit my personal style or preferences. I wish the company had offered more color options.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy R&R Team, September 20, 2024
Thank you for sharing your feedback, Mehdi. We always strive to provide our customers with the best experience with our products. We noticed that you reached out to share your thoughts on the Galaxy Watch7. We understand how important personalization is to our customers. We're sorry to hear that you aren't happy with the color of your watch. If you are looking to customize your watch, we recommend checking out the bands we offer for the Watch7. Our new watch band selections for the Galaxy Watch7 and Galaxy Watch Ultra are made using a variety of comfortable and stylish materials, so there's something for everyone. For instance, the functional Sport Band is ideal for fitness enthusiasts, and the Athleisure band is perfect for casual wear. Plus, the Galaxy Watch7 bands are interchangeable with previous Galaxy watch models that share the same band size. If you have any further concerns or questions, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Posted by: jokersmith
from Michigan
Expertise:Intermediate
Verified Purchase:Yes
very nice, solid watch. I like the extra features and the health status monitoring.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good watch but has limits due to watch face format
on August 8, 2024
Posted by: Geri
Expertise:Expert
I have several watches from Samsung and have been a many time repeat customer. I am very loyal to this brand. I really like my watch 7, however, I hate that I can't use most of my watch faces that I used with my previous watches. Had I not traded in my old watch, I may have returned this one bc I don't want to have to buy more faces with limited options. The update fixed a lot of the battery issues, so I gave a star back. I find myself using the 5 pro instead all of the time instead for more flexibility.
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Roseville, MI
Expertise:Intermediate
Verified Purchase:Yes
Poor battery life, way worse than their older watches.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy R&R Team, August 9, 2024
Thank you for reaching out to us with your review, Stacy. Your feedback is extremely valuable as we strive to make improvements. We understand that you're contacting us about your experience with the new Galaxy Watch7. This smartwatch is designed to provide a comprehensive understanding of your health, and it encourages you to lead a healthier lifestyle. With over 100 workout tracking options, you can create personalized routines using various exercises through the Workout Routine feature to help you achieve your fitness goals. The Race feature allows you to compare your current and past performance in real time to track your progress and stay motivated. Additionally, the Body Composition feature provides a complete understanding of your body's fitness level. We appreciate your feedback and are committed to providing the best possible experience with our products. If you are experiencing shorter battery life, we recommend ensuring your device is up to date with the latest software. Check out the link provided below for instructions on how to do so, as we as other options that should help optimize your battery life. If you need any further assistance, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
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Written by a customer while visiting Samsung US
Customer Rating
5
A major upgrade
on August 8, 2024
Posted by: JG2219
[This review was collected as part of a promotion.] A well needed and welcomed upgrade to an old gear s3.
Beyond amazed at the wonderful battery life. I've been experiencing well into 36 hours on a charge and I'm a heavy user. The new health monitoring features are amazing.
Beyond amazed at the wonderful battery life. I've been experiencing well into 36 hours on a charge and I'm a heavy user. The new health monitoring features are amazing.
Value
5
Written by a customer while visiting Samsung US
Posted by: tonaltunes
Verified Purchase:Yes
They changed to a cheap wristband rather than the great one with the 5 Pro
Energy score doesn't work and the upgrades are minimal but battery length is good. They have the best trade in policy which is why this is my 4th Samsung Galaxy watch.
Energy score doesn't work and the upgrades are minimal but battery length is good. They have the best trade in policy which is why this is my 4th Samsung Galaxy watch.
Response from Samsung USBy R&R Team, August 9, 2024
Thank you for your candid feedback. Your feedback is always appreciated. We noticed you are reaching out to let us know about your Watch7. The Watch7 helps you understand your body like never before. Our most advanced health sensor tracks your heart rate, sleep patterns, and more with high precision. We would like to gather more information about what you are experiencing with your energy score. Please reach out to us at Samsung Support so that we can get started. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Nice design
on August 8, 2024
Posted by: Parish
[This review was collected as part of a promotion.] Good watch nice design 👌 relly like it the new watch 7
Value
5
Written by a customer while visiting Samsung US
Posted by: TitanZoZ
from Buffalo, NY
Expertise:Intermediate
Verified Purchase:Yes
The watch looks nice and it's very light, sometimes I don't feel it's even there. I like how it's responsive, and the battery is not bad, lasts for a whole day. A one hour run with earbuds connected consumes only 20-30%.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US