Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,066 Reviews)
Rating breakdown 4,066 reviews
5 Stars
3,011
4 Stars
668
3 Stars
204
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
724 out of
878)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
1
DO NOT "UPGRADE"
on August 10, 2024
Posted by: Vivi
Expertise:Expert
I had a galaxy watch 6 which I LOVED before this. the galaxy watch 7 is a complete downgrade.
watch overheats when charging and shuts off
battery life is worse
it's bulkier on the wrist
bands from watch 6 don't fit right
included bands are uncomfortable and hard to take off
battery life is worse
it's bulkier on the wrist
bands from watch 6 don't fit right
included bands are uncomfortable and hard to take off
BIGGEST ISSUE TO ME:
they removed the wireless power share feature, I used that feature daily on my Galaxy watch 6 while showering at the gym, their was no disclosure that this feature was removed and I find that ridiculous.
they removed the wireless power share feature, I used that feature daily on my Galaxy watch 6 while showering at the gym, their was no disclosure that this feature was removed and I find that ridiculous.
DO NOT BUY THIS
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, August 26, 2024
We appreciate your honest feedback, Vivi. Your feedback is crucial as we continue to make improvements. We see that you reached out regarding the Watch7. The Watch7 comes with features such as Energy Score. Energy Score measures your daily physical and mental energy and readiness. It analyzes your sleep, activity, and heart rate to calculate a score for the next day, exclusively with Samsung Galaxy wearables. If you are experiencing a shortened battery life or your watch overhearing, we recommend making sure that your device's software is up to date with the latest software version. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this continues, please reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery optimization)
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (battery optimization)
https://www.samsung.com/us/support/answer/ANS00076952/ (overheating)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Posted by: Iondeals
from Show me state
Expertise:Intermediate
Verified Purchase:Yes
Doesn’t track sleep well, misses half of it. Battery drains, no rotating dial, not much better than last yr model
I would recommend this to a friend!
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, August 26, 2024
We appreciate you taking the time to reach out to us. Your feedback is always welcome as we strive to make ongoing improvements and changes. It seems you reached out regarding the Watch7. The Watch7 is equipped with a Bioelectrical Impedance Analysis (BIA) sensor that measures your body's composition using just your fingertips. You can set your targets for weight, body fat, and muscle mass and personalize programs to help you achieve your health goals with accuracy. If your battery is draining quickly, please make sure that your watch is up to date with the latest software version. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. We'd like to gather more information about what you are experiencing with the sleep tracker. Please reach out to us so that we can look into what you are experiencing. We look forward to hearing from you. -Kelvin
smsng.us/Samsung-Support
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smsng.us/X-Messages
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Written by a customer while visiting Samsung US
Posted by: Newman1515
Expertise:Intermediate
Verified Purchase:Yes
Love my new galaxy watch 7. Very handsome and comfortable to wear however I don't see much difference from my galaxy watch 4 classic. The interface is almost exactly the same.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Angi
from Miami
Expertise:Expert
Verified Purchase:Yes
It's not that much difference from the other watches. The really only difference thid time is the band. I still love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Posted by: KenM
from Tampa, FL
Expertise:Expert
Verified Purchase:Yes
Just like a computer, most judge the quality based on the output of the software and what you see. Sometimes, that is dependent on the screen or monitor connected to the computer. Same goes for a watch. Is the software functional and do I like the way I get to view the results? With my 44mm Watch7, I can say that the "screen", or the face of my watch is not as protected as all of my prior versions. It seems to all be a part of the upgrade game now. Want a watch with a metal bezel face? Well, pay twice the price as a normal Galaxy watch. It's a shameful marketing ploy by Samsung.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
2
Value
2
Written by a customer while visiting Samsung US
Posted by: Twan
from Michigan
Expertise:Expert
Verified Purchase:Yes
Battery life is subpar. I returned the watch as in the 24 hours I owned it I had to charge it 3 separate times with default settings and only factory installed apps installed.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, August 26, 2024
Thank you for your honest review, Twan. We appreciate you sharing your experience with the Watch7. Get to know your body better than ever with our state-of-the-art health sensor. It accurately monitors your heart rate, sleep patterns, and more. With the help of Galaxy AI, you'll receive a personalized Energy Score to gauge your readiness for the day based on your previous day's activities. Once you have your score, set small daily challenges to improve it over time. If you are experiencing shortened battery life, we recommend making sure that your watch's software is up to date with the latest software version. From your phone, open the Galaxy Wearable app. Depending on your watch, you will either tap Watch settings or tap SETTINGS tab. Then, tap About watch, and then tap Update watch software. Or, tap About Gear, and then tap Update Gear software. If this persists after updating, please reach out to us at Samsung Support for additional assistance. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
https://www.samsung.com/us/support/troubleshooting/TSG01003232/ (optimize battery life)
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/X-Messages
smsng.us/Samsung-Community
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
Written by a customer while visiting Samsung US
Posted by: jbquigley
from Santa Barbara California
Verified Purchase:Yes
Whoa! Best Galaxy watch ever? This watch gets 3 days charge on power saving and it looks better in person than the Galaxy watch 6 classic. Im pleased!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy watch 7 - Small
on August 9, 2024
Posted by: Sweetblue
[This review was collected as part of a promotion.] I use my watch wearing daily. This watch seems to pick up my longer walks than the watch prior to this.
The small band that came with watch I did not like. The band seemed bigger than the other small bands. I had to use a band I had from my prior watch. I wish they made bands for those of us with small wrists.
I do like the design on the actual watch. It seems more smooth and just overall looks sleek.
Value
4
Written by a customer while visiting Samsung US