Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Average customer rating
4.6
(4,066 Reviews)
Rating breakdown 4,066 reviews
5 Stars
3,011
4 Stars
668
3 Stars
204
2 Stars
87
1 Star
96
82%of customers recommend this product.
(
724 out of
878)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch7 Aluminum Smartwatch 40mm LTE - Cream - (2024)
Customer Rating
1
Texting problem
on November 18, 2024
Posted by: Thisistheway
from Utah
Expertise:Expert
I can only send texts when it wants me to, if I reset the watch then I can send 2 or 3 text on it before it stops letting me, then it will randomly let me send 1 or 2 text again when it feels like it. This only happens when I try and reply to a message.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 19, 2024
Thanks for reaching out to share your experience with the Galaxy Watch7! We always appreciate getting feedback from our customers. With the Watch7, you can easily respond to texts on the go, right from your wrist. The Suggested Replies feature, powered by Galaxy AI, analyzes your text conversations and offers simple suggestions for how to respond. If your Samsung smartwatch (LTE) is having mobile data difficulties, is unable to answer calls, receive texts, or failing to display your phone number in the Settings menu, first ensure that it is connected to your phone via Bluetooth through the Galaxy Wearable app, as you will not receive incoming calls if connected only via Wi-Fi. If the connection seems fine, you may need to unpair and then re-pair your watch. If these steps do not work, consider contacting your carrier for assistance with network options or activation support. For additional troubleshooting options, please refer to the attached link, and if needed, do not hesitate to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/us/support/troubleshooting/TSG01003245/
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https://www.samsung.com/us/support/troubleshooting/TSG01003245/
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Written by a customer while visiting Samsung US
Customer Rating
3
LTE vs Wifi/Bluetooth....know the difference!
on November 18, 2024
Posted by: Shopaholic
from Texas
Expertise:Intermediate
While I do love my new watch, I am disappointed that I purchased the watch version that cannot be connected to my current carrier. I did not realize that the LTE option is the one that you CAN connect with your carrier so that it works as a stand alone device. If you purchase the wifi/bluetooth version (which is the one I purchased), be aware that the watch does NOT work as a stand alone and must be within 10 meters (I think that is the distance) of your phone to receive your texts and/or phone calls.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Response from Samsung USBy Social Commerce, November 18, 2024
Thank you for sharing your experience with the Galaxy Watch7. We’re glad to hear you love your new watch, but we noted your disappointment regarding connectivity options. To clarify, the Galaxy Watch7 comes in two versions: LTE and Wi-Fi/Bluetooth. As you mentioned, the LTE version can function as a stand-alone device when connected to a carrier, while the Wi-Fi/Bluetooth version relies on proximity to your phone for calls and text. If you’re looking for standalone connectivity, you may consider exploring the LTE model. For more details or assistance, please reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on November 18, 2024
Posted by: Fxguy69
[This review was collected as part of a promotion.] Just all the features I need in an elegant design.
Value
5
Written by a customer while visiting Samsung US
Posted by: Henry Susanto
from Philadelphia
Expertise:Intermediate
Verified Purchase:Yes
I got promotion price for this watch. I'm satisfied for using this watch for my daily activity. I can use this watch around 1 and half day before i charge it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great watch
on November 18, 2024
Posted by: Shopdeals
[This review was collected as part of a promotion.] It's very nice watch lots of different apps and has amazing features. If your thinking about upgrading do it! I have never been happier with a purchase.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome features
on November 17, 2024
Posted by: Cadicaljimmy
[This review was collected as part of a promotion.] I started my smartwatch journey with a Ticwatch and had a few issues but upon getting the Galaxy watch7 it's been an ease of bad smartwatch saga great watch everything works great and enough battery for the whole day and some charges in a flash
Value
5
Written by a customer while visiting Samsung US
Posted by: Orange Carrots
from Stockton, California
Expertise:Intermediate
Verified Purchase:Yes
The watch is great and features all the previous features but that in itself is a problem. The watch is ultimately the same year over year. It feels faster and the battery life seems to have improved but there's not much else.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Response from Samsung USBy Social Commerce, November 19, 2024
Thanks for your feedback on the Galaxy Watch7! The Galaxy Watch7 features a sleek and premium design, enhanced by advanced durability. It utilizes improved materials such as sapphire crystal glass and titanium, providing both strength and elegance. The watch introduces updated software that incorporates innovations from Wear OS, along with exclusive Samsung Health features, resulting in a more personalized user experience. Powered by the Exynos W930 chip, the Galaxy Watch7 delivers faster performance and smoother multitasking. Additionally, Galaxy AI features on both the Galaxy Watch7 and Galaxy Watch Ultra include enhanced sleep tracking options and tailored workout routines. Users can engage in marathon workouts, including triathlons, receive detailed analyses of their health and wellness through energy scores, and monitor their sleep patterns. The watch also offers AI communication features that enable users to summarize in-person conversations and respond quickly to messages. Once again, we appreciate your honest feedback and hope to hear more from you in the future. Be sure to check out the link attached to learn more about the great features the Watch7 boasts. If you have any further comments or questions, please be sure to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5
This product is very good
on November 17, 2024
Posted by: BOBBYJOON
[This review was collected as part of a promotion.] It is very very very very very very very very good
Value
5
Written by a customer while visiting Samsung US